Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gentleman (NH42) was really helpful,pleasant and kind. He put my delivery exactly where I wanted it and it was much appreciated as I have cancer and I am a bit weak physically. He is the nicest de... See more
Company replied
The courier BF NH0I was very polite and brought my order around the back of my property with no problem. I only ordered this the day before from Wickes and was able to get it delivered within 24 hours... See more
Company replied
Just had my first delivery from Citysprint...and they were very impressive ! Unlike most delivery companies these days.. the driver actually knocked the door.... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
United Kingdom
- 020 7880 1111
- citysprint.co.uk
4.9
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent delivery friendly and…
Excellent delivery friendly and cheerful delivery in Ramsbottom
4 August 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that your delivery in Ramsbottom was excellent, and that our team member was friendly and cheerful! We appreciate your positive feedback.
M039 from Manchester service centre…
M039 from Manchester service centre made sure the delivery was smooth.
7 August 2026
Unprompted review
Reply from CitySprint
We're so glad to hear that your delivery from our Manchester service centre was smooth. We appreciate you taking the time to share your positive feedback!
Delivery was excellent
Delivery was excellent
Courier was very helpful and nice. SC64
10 August 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that your delivery was excellent and that our courier was very helpful and nice! We appreciate your wonderful feedback.
Very easy delivery!
The ability to see how many stops away was very useful. The courier was very polite and helped deliver the goods to my back garden. NH01-BF
10 August 2026
Unprompted review
Reply from CitySprint
We're delighted to hear that the delivery tracking was useful and that our courier was polite and went the extra mile to deliver your goods to your back garden. Thank you for your positive feedback!
Consistently excellent service SC64
My delivery driver (SC64) provided excellent service as he consistently does every single time he delivers to me. Items are transported with care, and placed exactly where I need them when delivered. He always makes sure everything is accounted for and recorded. Great guy 👍🏻
10 August 2026
Unprompted review
Reply from CitySprint
We're delighted to hear about the consistently excellent service you receive from our delivery team. We appreciate your positive feedback regarding the careful handling and precise placement of your items, and that everything is accounted for.
Great delivery
Driver (SC64) was pleasant and explained why the worktops couldn't be left where I asked them to.
10 August 2026
Unprompted review
Reply from CitySprint
We're so glad to hear that your driver was pleasant and took the time to explain the situation regarding the worktops. We appreciate your understanding and positive feedback!
Reply from CitySprint
We are so glad to hear that our deliverer was polite and efficient! We appreciate you sharing your positive experience with us.
Excellent courier who delivered to my…
Excellent courier who delivered to my house very helpful and polite.
7 August 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that our courier was very helpful and polite during your delivery! We appreciate your positive feedback very much.
Excellent service as always
Excellent service as always. Polite and helpful driver 5*
8 August 2026
Unprompted review
Reply from CitySprint
We're so glad to hear you consistently receive excellent service and that our driver was polite and helpful! We truly appreciate your wonderful feedback.
Really great service from your courier…
Really great service from your courier Refernce number M039.
A most helpful and friendly man who was more than willing to be helpful and pleasantly communicative. More than 5*
7 August 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear about the great service you received from our courier! We appreciate your kind words about their helpfulness, friendliness, and pleasant communication. Thank you for your wonderful feedback!
Don't usually leave reviews but on this…
Don't usually leave reviews but on this occasion I must.The young lady who delivered our wickes order was absolutely brilliant .She was excellent in everything wish more couriers were like this Definitely 5 stars.
8 August 2026
Unprompted review
Reply from CitySprint
We are so glad to hear about your excellent experience with our delivery service! It's wonderful to know that our team member provided such brilliant service. We truly appreciate you taking the time to share your positive feedback.
Good service carefully delivered where…
Good service carefully delivered where asked.
7 August 2026
Unprompted review
Reply from CitySprint
We are so glad to hear that you experienced good service and careful delivery right where you asked! Thank you for your positive feedback.
Items delivered as scheduled
Items delivered as scheduled. Driver Mariusz very professional.
7 August 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that your items were delivered as scheduled and that our driver was very professional! We appreciate your wonderful feedback.
Came within time frame
Came within time frame. Polite and put everything where I wanted it.
7 August 2026
Unprompted review
Reply from CitySprint
We are so pleased to hear that your delivery arrived on time and that our team was able to place everything exactly where you wanted it. Thank you for your positive feedback!
Reply from CitySprint
We're so glad you had a positive experience with our team member. We appreciate you taking the time to share your kind words with us.
The delivery driver was friendly
The delivery driver was friendly, I asked if he could bring the item into my house and put it in a room he carried the item in and put it where I asked no problem.
7 August 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear your delivery driver was friendly and happy to assist you by bringing the item into your house and placing it where you asked. We appreciate your positive feedback!
Excellent delivery
Prompt delivery from Wickes, to exactly where I wanted bags placed. Excellent service from polite & friendly courier SC64
7 August 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear about your prompt delivery and that our courier provided excellent service, placing your bags exactly where you wanted them. We appreciate your kind words!
Great team of delivery driver
Great team of delivery driver . Very professional ( B005) Mike and Jord
7 August 2026
Unprompted review
Reply from CitySprint
We're so glad to hear that our delivery team was very professional! We truly appreciate your wonderful feedback.
Mike and jord B005 All good friendly…
Mike and jord B005 All good friendly delivery arrived on time and in good order
7 August 2026
Unprompted review
Reply from CitySprint
We're so glad to hear that your delivery was on time and that everything arrived in good order! We appreciate your positive feedback.
Mike and Jord ( Boost) quality service.
Mike and Jord ( Boost) arrived on time and were very helpful. A quality service.
7 August 2026
Unprompted review
Reply from CitySprint
We're so glad to hear that our team members arrived on time and were very helpful. We appreciate you taking the time to share your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.