CitySprint Reviews 

18,083
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often going above and beyond to assist with deliveries by placing heavy items exactly where needed. Many highlight the outstanding delivery service, noting its efficiency, punctuality, and excellent communication, including updates on delivery times and locations, making the overall experience smooth and highly satisfactory. However, some people were dissatisfied with certain aspects of the service, encountering rude or unhelpful drivers who occasionally refused delivery or left items in inconvenient locations. A few other people also felt that deliveries were sometimes delayed, incorrectly marked as delivered when not received, or had missing items, leading to frustration.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, frequently describing them as helpful,... See more

Delivery service

Clients share positive opinions on delivery service, often praising the politeness, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, friendliness, and... See more

Order

Users describe positive interactions with order, highlighting helpful and courteous delivery drivers who... See more

Product

Reviewers mention positive feedback about product, often highlighting helpful and accommodating delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was... See more

Company replied

Rated 5 out of 5 stars

LD23 was great, he identified right away we were going to struggle to leave the plasterboard in my downstairs room due to the furniture arrangement. Instead when I asked him to leave it on the stairs,... See more

Company replied

Rated 5 out of 5 stars

Had my Wickes ordered by City sprint driver Kevin PL37. Kevin went above and beyond and took the heavy bags of bark chippings directly to my back garden. Kevin was polite and respectful of my proper... See more

Company replied

Rated 5 out of 5 stars

LD76 Leeds Service Centre Thank you for a very pleasant experience on receiving my delivery. Your driver was a very polite, friendly yet professional man, who didn’t just dump and run. Thank you

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info


4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(18,083)

2,604 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fran delivered the items i’s ordered…

Fran delivered the items i’s ordered today and couldn’t be more helpful with helping me organise them in the house, was greatly appreciated.

6 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your positive delivery experience! It's wonderful that our team member was so helpful in organizing your items in the house. We appreciate your kind words.

Rated 5 out of 5 stars

Great reliable Courier

Great reliable delivery service. Very kind and helpful! SC64

31 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that you had a great experience with our reliable delivery service and that our team was kind and helpful! We appreciate your wonderful feedback.

Rated 5 out of 5 stars

Courier helpful and professional

Courier helpful and professional

6 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that our courier was helpful and professional! We truly appreciate you taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

Great service

Great service. Excellent communication throughout and arrived on time. Delivery driver very helpful (M039)

6 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear you received great service and that our communication was excellent throughout. We appreciate your kind words about our helpful delivery driver!

Rated 5 out of 5 stars

The driver was very friendly and helpful

The driver was very friendly, polite and helpful. The big items he helped to lift and the garden items he put in the garden. He carefully checked we had all our order. Job done efficiently and pleasantly.
NH01

5 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear about your positive delivery experience! We appreciate your feedback regarding the driver's friendliness, politeness, and helpfulness with your items. It's great to know the job was done efficiently and pleasantly.

Rated 5 out of 5 stars

The delivery arrive on time ,I was very…

The delivery arrive on time ,I was very well informed and updated by phone and text.
The delivery driver was very helpful , polite and considerate in delivering large items.
The driver is a credit to the company.
The courier NG26

5 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear about your positive delivery experience! We appreciate your kind words about being well-informed and updated, and especially about our driver's helpfulness, politeness, and consideration with your large items.

Rated 5 out of 5 stars

Quick delivery and useful tracking

Quick delivery to a safe place, appreciated the tracking option. Courier SC64

5 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear your delivery was quick and placed in a safe spot! We appreciate you highlighting the tracking option as well.

Rated 5 out of 5 stars

Driver was helpful,friendly and on…

Driver was helpful,friendly and on time.
Couldn't ask for any more !

Huddersfield HD1

5 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our driver was helpful, friendly, and on time. Thank you for sharing your positive experience and for your kind feedback!

Rated 5 out of 5 stars

Great driver

Great driver, friendly and helped bring the worktops in.

5 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that our driver was friendly and helped with your worktops! We truly appreciate your positive feedback very much.

Rated 5 out of 5 stars

Well done City Sprint

The driver was extremely professional. He asked where I wanted the timber and he put the timber inside my garage.i cannot thank him enough. Well done City Sprint
5star service.

5 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your excellent experience with our delivery service! It's wonderful to know that our driver was professional and helpful in placing your timber exactly where you needed it. We truly appreciate your kind words.

Rated 5 out of 5 stars

Brilliant driver

Brilliant driver, always great service, friendly and helpful

27 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that your driver provided brilliant service and was friendly and helpful! We truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

Extremely pleased with delivery…

Extremely pleased with delivery received by Raza M039, very polite and courteous... Goods handled with care...

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear you were extremely satisfied with your delivery and that our team member was polite, courteous, and handled your goods with care. We appreciate your positive feedback!

Rated 5 out of 5 stars

Extremely polite and helpful

M039 was very polite and respectful, handled my fragile package with great care and carried it to the back of the house. Excellent experience overall!

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your excellent experience! It's wonderful that our team member was polite, respectful, and handled your fragile package with such great care.

Rated 5 out of 5 stars

Best Servce Ever

As always delivery on time. Such a friendly and professional courier, M039. Remembered previous deliveries which makes excellent customer trust. Dropped off where I wanted.

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your delivery was on time and that our courier was friendly and professional! We appreciate your kind words about their excellent service and trust.

Rated 5 out of 5 stars

Great delivery services

Dan has been on time and make sure to deliver my package in hand. Thank you

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your delivery was on time and that our team member ensured your package was delivered safely into your hands. We appreciate your positive feedback!

Rated 5 out of 5 stars

The delivery person was extremely…

The delivery person was extremely helpful and very polite 10/10

The courier reference is M309

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our delivery person was extremely helpful and polite. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

So33 J Ross

My parcel was delivered by SO33, J Ross. Friendly guys, quick and easy delivery and were able to carry it to where I needed it.

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that you had a positive experience with your delivery! It's great to know that our team was friendly and helpful in getting your parcel to where you needed it.

Rated 5 out of 5 stars

On time

On time, quick, efficient, polite. Another happy customer

3 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that our service was on time, quick, efficient, and polite! We appreciate your positive feedback very much.

Rated 5 out of 5 stars

Kept me upto date with my delivery and…

Kept me upto date with my delivery and was well inside the delivery window.
Driver was very polite ( M039 ).
Very good experience!

3 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that you were kept updated with your delivery and that your driver was polite. We appreciate your positive feedback!

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