James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We dis... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and advice. Peter really understands the needs of our church and doesn't treat us like a corporate company but a charity wanting to be safe and have extinguishers required but realisin... See more
Company replied
We made a mistake setting our alarm and couldn't reset it, risking annoying the neighbours by it going off in the middle of the night. A Chubb engineer came very promptly and solved the problem with o... See more
Company replied
Holy Trinity Church Tidworth and hall fire extinguisher check. 13th July 2026. I gave a great 5 star rating because the visit was so good. I had a very pleasent phone call to say our Fire service... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Reply from Chubb Fire & Security UK
Dear Dixons,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Phone answered promptly and politely.
Phone answered promptly and politely.
Appointment made for following day to sort problem with alarm
13 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Gibson,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear John,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Great service, advice and understanding, Thank you Peter!
Great service and advice. Peter really understands the needs of our church and doesn't treat us like a corporate company but a charity wanting to be safe and have extinguishers required but realising all our income is from donations.
He helped find the best defibrillator for our community cafe and quoted a good price.
11 July 2026
Reply from Chubb Fire & Security UK
Dear Ant Lount,
Thank you for your wonderful review for Peter! We appreciate your kind words and are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chris was on time as usual
Chris was on time as usual, checked the system.
Left the home clean and tidy,
Nice to see him again.
11 July 2026
Reply from Chubb Fire & Security UK
Dear Mr Walton,
Thank you for your wonderful review for Chris! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The service is excellent
The service is excellent , as I have to open up a hall to let him in , the engineer is always there at the time arranged and very efficient always friendly !
11 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Extremely professional and supportive
9 July 2026
Reply from Chubb Fire & Security UK
Dear Miss Gillian Nursaw-Smith,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Alarm fault fixed next day.
Alarm fault fixed next day.
No fuss, no mess, problem solved.
Polite engineer diagnosed problem & fixed it.
Great service.
9 July 2026
Reply from Chubb Fire & Security UK
Dear Mrs Bibby,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Engineer was helpful
Engineer was helpful, knowledgeable and courteous.
Appt booked 09-12am. He arrived at 4.45pm but only 'phoned once at 11.45 stating he would be on site by 3pm. No problem, but would have liked a 2nd call when he knew he couldn't make 3pm.
Otherwise very satisfied.
8 July 2026
Reply from Chubb Fire & Security UK
Dear Mr David Smye,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite not being informed of the delay. Your feedback is valuable to us, and we will use it to improve our processess and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Easy to organise appointment
Easy to organise appointment. Polite, friendly and efficient service.
11 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Professional and friendly engineer
Professional and friendly engineer. Conducted the remedial and verification work promptly.
11 July 2026
Reply from Chubb Fire & Security UK
Dear Robert Fulford-Brown,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Professional friendly operative who did…
Professional friendly operative who did the annual service exactly on time and with no issues.
11 July 2026
Reply from Chubb Fire & Security UK
Dear Mr Hilton,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
A friendly and efficient service was…
A friendly and efficient service was provided by Chubb's engineer.
11 July 2026
Reply from Chubb Fire & Security UK
Dear Mr McDonald,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Jane Hunter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Professional & friendly engineer.
11 July 2026
Reply from Chubb Fire & Security UK
Dear Mr & Mrs Hobley,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer arrived promptly and corrected…
Engineer arrived promptly and corrected the problem.
9 July 2026
Reply from Chubb Fire & Security UK
Dear Lewis,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Timothy as usual was extremely helpful
Timothy as usual was extremely helpful. It is always a pleasure to see him.
Astrid Baxter
11 July 2026
Reply from Chubb Fire & Security UK
Dear Mrs Astrid Baxter,
Thank you for your wonderful review for Timothy! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Had more problems with Chubb alarms in…
Had more problems with Chubb alarms in two years than others company’s in 15 years
11 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are very sorry to hear that your overall experience
with us has been poor. This does not reflect our values and how we view our customers.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mr Adrian Hook,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
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