Really pleased with my purchase of a garden umbrella - easy to order and came very quickly. The only slight negative is that unlike others I’ve had in the past it doesn’t have a strap to wrap around t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company delivery was really quick, response from customer services was excellent. Item is high quality and as described. Would highly recommend, we have since gone on to buy more products from... See more
Company replied
We received a defective item but they were fantastic. Refunded straight away without any drama after I sent them images showing the issue. Fantastic service. Will use again.
Company replied
I ordered this in desperation during a hot spell, after a very poor experience with a much more expensive product from a different retailer. This is a quarter of the price, and although its a bit smal... See more
Company replied
Company details
Written by the company
Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
Why Choose Christow?
Written by the company
- Affordable Quality
- Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget.
- UK Based
- We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
Free UK Delivery
No Minimum Purchase
Purchases completed before 2pm will be dispatched the same day.
Contact info
This Is It Stores Online, Amy House, 8 Wentworth Road, Heathfield , TQ12 6TL, Newton Abbot, United Kingdom
- 0345 519 1599
- sales@christow.co.uk
- christow.co.uk
Up to 60% Off
4.5
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Really quick delivery products were…
Really quick delivery products were excellent quality would highly recommend Christow.
25 June 2026
Reply from Christow
Thank you for your fantastic review! We're delighted to hear you were pleased with the quick delivery and the quality of your products. We really appreciate your recommendation and your support!
Reply from Christow
Thank you for your review! We're so pleased to hear you had a great experience. We really appreciate your support and hope to see you again soon!
Reply from Christow
Thank you for your kind review! We're delighted to hear you're happy with both the quality of your product and the service you received. We really appreciate your support!
Excellent customer services …
Very prompt delivery and when I discovered a damaged piece a whole new item was delivered within 3 days.
Would recommend this company to all.
2 July 2026
Reply from Christow
Thank you for your wonderful review! We're sorry your item arrived with a damaged part, but we're pleased we could resolve it quickly for you. We really appreciate your recommendation and hope you enjoy your purchase!
Excellent quality.
1 July 2026
Reply from Christow
Thank you for your review! We're delighted to hear you're pleased with the quality of your purchase. We really appreciate your feedback and hope you enjoy it for years to come!
Reply from Christow
Thank you for your kind review! We're delighted to hear you were happy with our products and delivery. We really appreciate your recommendation!
Rubbish customer service
I’ve had a garden parasol for about 4-5 years, hardly used tbh, maybe put up and down 6 times a year. Heavy weather proof coverage in winter. This w/e put t up first time, fine but got quite windy so went to put down and started to do down but very quickly got stuck. Fiddled around trying to loosen bits but then the handle broke so that it was hanging off and seemed like a cord was broken too. I have been trying to contact Christow, i’ve not two different days i have hung on and on and on the phone with no msg saying you’re no. 3 in the queue or anything. I also emailed and did get a response to start with but they obviously didn’t read my email properly because she was saying they didn’t have me on their email records , why I don’t know, I was only asking what I should do about it, could I get it fixed. Confused by her reply I said i may have previously used my old email address (i’m not even sure where I bought it now, could have been a garden centre) but I then got no further response. I only wanted some advice, I wasn’t asking for a new parasol. What absolutely appalling customer service!! So now left with a broken parasol i don’t know what to do with! Great!
14 July 2026
Unprompted review
Reply from Christow
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Garden parasol
Really pleased with my purchase of a garden umbrella - easy to order and came very quickly. The only slight negative is that unlike others I’ve had in the past it doesn’t have a strap to wrap around the fabric when it’s put down but this is just a small issue, otherwise great quality!
1 July 2026
Reply from Christow
Thank you for your great review! We're so pleased you're happy with the quality of your garden parasol and our quick delivery. We also appreciate your feedback about the storage strap and will be sure to pass it on.
Great company delivery was really…
Great company delivery was really quick, response from customer services was excellent. Item is high quality and as described.
Would highly recommend, we have since gone on to buy more products from this site
15 July 2026
Unprompted review
Reply from Christow
Thank you for your wonderful review! We're delighted you were pleased with our service and the quality of your item. We really appreciate your continued support and recommendation!
Continued Terrible Customer Service
Following my previous review citing terrible customer service, I was contacted by Christow with an offer of a resolution.
I replied requesting a replacement item and express delivery.
Still no acknowledgment or details of the item being shipped.
Certainly no ‘express’ resolution, still waiting for the items I ordered in June.
29 June 2026
Unprompted review
Reply from Christow
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
The parasol is a lovely colour but the…
The parasol is a lovely colour but the mechanism to open and close it does not work. I have asked for a refund but am still awaiting a response other than 2 computer generated emails saying how busy the supplier is. I am really disappointed.
1 July 2026
Reply from Christow
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
oderered weights for umbrella they…
oderered weights for umbrella they arrived packaged well product is of a high quality and would recommend this company
1 July 2026
Reply from Christow
Thank you for your fantastic review! We're delighted to hear your umbrella weights arrived well packaged and that you're pleased with the quality. We really appreciate your recommendation!
They have lack of customer services
They have lack of customer services. Never email you back when you actually need them. Do not answer calls when you need them. They work with Evri on delivery and they have done a mess. At the same time these Christow people didn’t even repspond. I will never buy from them again
30 June 2026
Great product which was simple to…
Great product which was simple to assemble, delivered promptly. Well done.
23 June 2026
Reply from Christow
Thank you for your great feedback! We're so pleased to hear your order arrived promptly and that you found it simple to assemble. We really appreciate your support!
Easy to order
Easy to order. Comprehesive description of product. Easy to assemble which I managed on my own. I did treat the wood after assembly. 4 stars because delivery man wanted to leave it on the doorstep or put it in the house. Bearing in mind this was a small shed I was expecting it to be left at the side of the house. With a little pleading he moved it to the side of the house. Knoŵing this was a heavy product he didn't use a trolly, hence his reluctance to leave where I asked.
23 June 2026
Reply from Christow
Thank you for your thoughtful review. We're delighted to hear you found the ordering process straightforward and that the shed was easy to assemble. We're sorry to hear about your delivery experience, and we really appreciate your feedback as it helps us improve our service.
Makes a great raised bed
Really prompt delivery, easy to assemble and item looked as described on website. Makes a great raised bed - would recommend.
30 June 2026
Reply from Christow
Thank you for your lovely review! We're delighted you're happy with your raised bed and that it was easy to assemble and arrived promptly. We really appreciate your recommendation.
Reply from Christow
Thank you for your review! We're delighted to hear you found our website easy to use and were happy with the delivery updates and service. We really appreciate your feedback.
Good customer service.
We ordered a parasol but it was faulty. Christow replaced it very quickly, no quibbles!
23 June 2026
Reply from Christow
Thank you for your review! We're sorry you experienced an issue with your parasol, but we're pleased we could resolve it quickly. We really appreciate your kind words about our customer service.
Great service
Great service. Bought a lovely resin bird bath. Easy to order and exactly as described. Quick dispatch and arrived well packed. Price was very reasonable... and the birds like it!
Very happy with it.
21 June 2026
Reply from Christow
Thank you for your wonderful review! We're delighted you're happy with your resin bird bath and our service. It's great to hear it arrived well packed and, most importantly, that the birds are enjoying it too!
Reply from Christow
Thank you for your review! We're pleased to hear you're happy with the quality and that the product was exactly as described. We really appreciate your feedback.
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