Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the bottles and have most of the different styles including the cups as some work better for different situations and day to day life. I have only dropped a star because I bought a carabiner... See more
Company replied
Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy bo... See more
Company replied
Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑sty... See more
Company replied
Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.2
Great
116K reviews
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Amazing customer service
They handled a delivery issue efficiently, resolved it promptly, and ensured my order was delivered.
23 March 2026
Reply from Chilly's
Hi Ella,
Thank you for taking the time to leave a review.
I’m really sorry to hear that you've not been able to locate your order. I can see that our team responded to your query on March 27, but we haven’t received a reply.
After reviewing your order, it looks like there was an issue with the postal code provided at checkout. The order was processed and shipped based on the details entered, and any discrepancies can affect delivery. According to the tracking information, the order was marked as delivered on March 25.
I’d love the chance to resolve this for you! Please check your inbox shortly for a message from me so we can get this sorted.
Kind regards,
Lara
I love these bottles but was…
I love these bottles but was disappointed with the engraving. It is expensive and something I always have but this one looks blurry. Such a shame
23 March 2026
Reply from Chilly's
Hi there,
Thank you for taking the time to leave us a review.
I’m really sorry to hear that you’re disappointed with the engraving on your product! This isn’t the experience we want for our customers.
We haven’t received any previous correspondence regarding this, but I’d like to reassure you that our Customer Service Team is always here to help with any concerns you may have.
I’d love to look into this for you and see how we can make things right. Please keep an eye on your inbox, as I’ll be reaching out shortly.
Kind regards,
Lara
Reply from Chilly's
Hi Stefanie,
Thank you so much for your review! We’re really glad to hear everything was perfect, that’s exactly what we love to hear.
If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help.
Kindest regards,
Kristine
Replacement Delivery
My coffee cup was delivered to the wrong address by Evri and never recovered. It has taken almost two weeks of back and forth emails but have managed to get a replacement sent and is on it's way now with a different courier.
19 March 2026
Reply from Chilly's
Hi Joey,
Thank you for taking the time to share your feedback. We’re really sorry for the inconvenience caused by the delivery issue and the delay in resolving this.
We’re glad to hear that this has now been resolved and that your replacement is on its way with express shipping. We truly appreciate your patience while we worked to get this sorted for you.
If there’s anything else you need, please don’t hesitate to reach out.
Kindest regards,
Kristine
Amazing customer service
Really amazing customer service from Chilly's, so attentive and helpful.
The product itself is perfect too.
Thank you so much
30 March 2026
Unprompted review
Reply from Chilly's
Hi Laura,
Thank you so much for your kind words, this really means a lot to us!
We’re so pleased to hear that you had a great experience with our customer service and that you’re loving your product too. That’s exactly what we aim for.
Thanks again for taking the time to share this, it’s truly appreciated.
Kindest regards,
Kristine
Reply from Chilly's
Thank you for your lovely review! We’re so glad to hear you’re enjoying the new bottles and had a great experience with our service. That’s exactly what we love to hear. 😊✨
We really appreciate you taking the time to share your feedback!
Reply from Chilly's
Thank you so much for your kind words! We’re really glad to hear you were happy with the service and that everything, from delivery to your refund, was handled quickly and smoothly. That’s exactly the experience we aim to provide. ✨
We appreciate you taking the time to share your feedback!
Excellent customer service and fantastic bottle
I ordered a small black bottle.
There was something wrong with the bottle, so I got in touch with customer service.
After sending in a video and a couple of pictures, they very quickly sent me a replacement bottle.
I will keep the faulty bottle - it is still usable and my husband can use it.
The bottle is stylish and sleek.
Just what I wanted.
After receiving my replacement, I am very happy and I can highly recommend Chilly's to other people!
19 March 2026
Reply from Chilly's
Thank you so much for your wonderful review! We’re really glad our team could help get things sorted quickly for you, and it’s great to hear you’re happy with your replacement bottle. Love that it’s exactly what you were looking for. 💝
We truly appreciate your recommendation and you taking the time to share your experience!
Website Issues
I had issues with the website not working and the payment system taking me around in circles for ages. I did email them through their contact system but it took them a while to reply. After getting that resolved my experience was good. The items arrived quickly and were well packaged.
12 February 2026
Reply from Chilly's
Hi Sarah-Jane,
Thank you for taking the time to share your experience, we really appreciate your feedback.
We’re very sorry to hear about the issues you encountered with our website and payment system, as well as the delay in our response. That’s certainly not the experience we aim to provide, and we understand how frustrating that must have been.
That said, we’re glad we were able to resolve things for you and that your order arrived quickly and in good condition. Your patience means a lot to us.
We’re continuously working to improve both our website and customer support, and your feedback helps us do exactly that. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Kind regards,
Julia
Reply from Chilly's
Thank you so much for your lovely review! We’re really happy to hear you love your Chilly’s bottles, that means a lot to us. 🤎
We truly appreciate your support and taking the time to share your feedback.
Great product.I needed a replacement…
Great product.I needed a replacement spout for my bottle
19 March 2026
Reply from Chilly's
Thank you for your review! We’re so glad to hear you’re happy with the product. We’ve reached out to you to help with the replacement spout and get this sorted for you.
If you need any further assistance, please feel free to contact us at support@chillys.com, we’re always happy to help.
Great quality products
Fast delivery. Good communication. I’m a regular customer. The Chilly bottles are excellent
12 March 2026
Reply from Chilly's
Hi Victoria, thanks so much for your kind words and for being a regular customer, we really appreciate it! 😊
We’re so glad to hear you’re happy with the quality of our bottles, as well as the delivery and communication. That’s exactly the experience we aim to provide every time.
Thanks again for your continued support!
Worst company I’ve ever experienced!
Worst company I’ve ever experienced!
I’ve ordered a few things for a baby shower and had to return some items… the whole process is ridiculous!
It’s been a month and still get told the return is getting checked!
And once that’s done I have to wait another 14 days to get my money back!
This should be illegal and I would avoid the company!
1 March 2026
Unprompted review
Reply from Chilly's
Hello Sarah,
Thanks for taking the time to share your experience.
We’re really sorry to hear this felt frustrating, we know delays like this aren’t ideal, especially when you’re waiting on a refund.
Just to clarify, once returns reach us, refunds can take up to 14 days to process as each item goes through a checks stage. In this case, it took a little longer as one of the items was marked as engraved, and engraved products aren’t eligible for return under our policy.
That said, your refund has now been processed by our team.
We appreciate your patience while this was sorted, and if there’s anything else we can help with, we’re always here.
All the best,
Julia
Reply from Chilly's
Hi Anne, thanks so much for your continued support, it really means a lot to us! 😊
We’re so glad to hear you’ve been enjoying your Chilly’s bottles over the years. Hearing that they’ve been outstanding for you is exactly what we love to see.
Thanks again for being such a loyal customer!
Great bottles
I love the bottles and have most of the different styles including the cups as some work better for different situations and day to day life.
I have only dropped a star because I bought a carabiner clip for my sports bottle but I can't get it over the neck. I've even tried soaking it in warm water but no luck yet.
18 March 2026
Reply from Chilly's
Thanks so much for your support, it really means a lot to hear that you’re enjoying such a wide range of our bottles and cups! 😊
I’m sorry to hear about the trouble with the carabiner clip, that’s definitely frustrating.
Just to let you know, our carabiners are designed to fit the 260ml and 500ml Original bottles. If you’re still having trouble getting it over the neck, it would be best for our support team to take a closer look and help you out.
We have reached out to you to get this sorted.
Thanks again for your feedback and for being such a loyal Chilly’s customer!
10/10 always
Great products and materials, love the brand, super fast postage, and handled returns easily too. I have a coffee cup and a water bottle and love them.
18 March 2026
Reply from Chilly's
Hi Jack, thanks so much for the amazing review! 😊
We’re really glad to hear you’re loving both your coffee cup and water bottle, and that everything from delivery to returns has been smooth for you. That’s exactly the kind of experience we aim to provide.
We truly appreciate your support and hope you continue enjoying your Chilly’s products!
Reply from Chilly's
Hi Susan,
Thank you for your review! We’re glad to hear the product met your expectations.
We appreciate you taking the time to share your experience, and we hope you'll love using your Chilly's bottle.
Best regards,
Lara
Reply from Chilly's
Hi Anita,
Thank you for your lovely feedback! It’s wonderful to hear that you had a positive experience with our Customer Service Team.
We really appreciate you taking the time to share your comments.
Kind regards,
Lara
Chilly 750ml lid
Recently had to order a new lid for my 750ml bottle as the old one was pretty dented.
Delivery was quick although a little expensive in comparison to the actual lid itself however it fits perfectly.
16 March 2026
Reply from Chilly's
Hi there,
We’re really glad to hear the new lid fits your bottle perfectly and that it arrived quickly.
We also appreciate your comments regarding the shipping cost, and we’ll be sure to share this with our team as we always aim to provide good value. Thanks for taking the time to share your experience!
Kind regards,
Lara
I like your personal feeling touch
I like your personal feeling touch, including the keeping in touch during the delivery process sending updates. And that your brand is so interested in being sustainable
16 March 2026
Reply from Chilly's
Hi Marije,
Thank you so much for your thoughtful feedback! We’re delighted to hear you appreciated our updates during the delivery process and that our commitment to sustainability resonates with you.
It means a lot to us that our efforts are noticed, and we really appreciate you taking the time to share your experience.
Warm regards,
Lara
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