Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the bottles and have most of the different styles including the cups as some work better for different situations and day to day life. I have only dropped a star because I bought a carabiner... See more
Company replied
Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy bo... See more
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Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑sty... See more
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Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.2
Great
116K reviews
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Reply from Chilly's
Hello Cherrie,
Thanks so much for your feedback! We’re delighted to hear everything arrived just right and on time, exactly as it should be.
If you ever need any help in the future, we’re always here for you.
Kindest regards,
Kristine
I never received a parcel from Chilly's…
I never received a parcel from Chilly's via Evri that was supposed to be delivered and left in the 'safe space'. It was never there to be collected. Contacted Evri's customer service, and they promised to resolve the problem with Chilly's. After a few weeks, I'm still without the product that I've ordered. And now, I've been ghosted by Evri's customer service. It's not Chilly's fault directly, but as a reliable brand, I expect better delivery service than what Evri provides. I can't believe that after so many bad experiences with this company, they are still allowed to operate in the UK.
20 March 2026
Reply from Chilly's
Hello Adam,
Thanks for sharing your feedback!
We’re really sorry to hear about your experience and we understand how frustrating this must be, especially when your parcel hasn’t arrived as expected. While this sits with the courier, we absolutely take your feedback seriously and want to make this right.
We’ll be reaching out to you directly to look into this and help resolve things as quickly as possible.
Kindest regards,
Kristine
Brilliant customer service
Brilliant customer service - when I got muddled (twice!) by which lid I needed for my bottle - Chilly’s rep was very understanding and very quick to sort this for me. Excellent!!
10 April 2026
Unprompted review
Reply from Chilly's
Hello there,
Thanks so much for your kind feedback! We’re really glad our team could help you find the right lid and make the process as smooth as possible — even with a bit of back and forth 😊
If there’s anything else you need going forward, we’re always happy to help.
Kindest regards,
Kristine
Reply from Chilly's
Hello Juliet,
Thanks for your feedback! We’re so pleased to hear the Chilly's coffee cup made a great gift and that it’s been well received.
If you ever need any assistance in the future, please feel free to reach out.
Kindest regards,
Kristine
Great designs and they keep everything as expected.
I have been using Chilly's for several years and have bottles and cups in most of their sizes and series.
In my experience they keep things hot for several hours and very cold for a couple of days.
As the innovations have changed the designs I have upgraded but still use my series 1, 2 and 3 bottles around my house to keep me hydrated.
I have 1 bottle in the bedroom, one in the lounge, 2 in the car, 1 in the study and several insulated cups and 3 food pots to keep food and drinks warm or cold as necessary.
4 August 2025
Reply from Chilly's
Hello Jill,
Thank you so much for your wonderful feedback! We’re delighted to hear you’ve been enjoying our products over the years and that they continue to perform well for you. It’s great to know they’ve become part of your daily routine across your home and beyond!
If there’s anything we can help with in the future, we’re always here for you.
Kindest regards,
Kristine
Reply from Chilly's
Hello Crystalle,
Thanks for your feedback! We’re glad to hear you’re satisfied with your experience.
If you ever need any help in the future, please don’t hesitate to get in touch.
Kindest regards,
Kristine
Reply from Chilly's
Hello Juliette,
Thanks so much for your feedback! We’re really pleased to hear that your order arrived quickly and that you’re happy with the quality — it’s great to know we’re meeting your expectations time and time again.
We truly appreciate your continued support!
Kindest regards,
Kristine
Reply from Chilly's
Hello Annie,
Thanks so much for your lovely feedback! We’re delighted to hear that the product was a great choice for your grandson and that he’s finding it easy and enjoyable to use.
It’s especially nice to know that the bright colours stood out and made it even more appealing for him.
We really appreciate you taking the time to share your experience with us — it means a lot!
Kindest regards,
Kristine
The service e was excellent
The service e was excellent, speedy delivery and person who it was bought for was really pleased.
25 March 2026
Reply from Chilly's
Hi Mrs. Joanne, thanks so much for your kind words!
We’re really glad to hear you had a great experience with our service and that your gift was well received — that’s exactly what we love to hear. 😊
If there’s ever anything else we can help with, just let us know!
Great quality product
Great quality product, fabulous delivery. Lovely to drink from. Could not be happier.
23 March 2026
Reply from Chilly's
Hi Zarena,
Thank you for your the review! We’re so glad to hear you’re enjoying the quality, delivery, and drinking experience of your bottle.
It’s also great to know you’re happy with your purchase.
Best regards,
Lara
Great products that last a long time
Great products that last a long time. I waited for the sale before i bought the bottles and accessories and i love using them x
17 February 2026
Reply from Chilly's
Hi Hristina,
Thank you for your great review! We’re thrilled to hear you’re enjoying your bottles and accessories, and that they’ve been lasting well over time.
It’s great to know that waiting for the sale was also worth it, and we really appreciate you taking the time to share your experience.
Warm regards,
Lara
Even better than I thought it would be
Excellent build quality, and super cool water whilst avoiding the plastic taste you get with a plastic bottle. Easy to drink from too. Grateful for eco-friendly packaging
24 March 2026
Reply from Chilly's
Hi J,
Thank you for your wonderful feedback! We’re so glad to hear you’re enjoying the build quality, cool drinks, and easy-to-use design of our bottle, as well as the eco-friendly packaging.
It’s great to know our products are making a difference for you, and we really appreciate you taking the time to share your experience.
All the best,
Lara
The product is good however I had the…
The product is good however I had the weirdest experience opening the packaging. I cut it open as I typically do for parcels- and a bunch fine powder and particles went all over me and I breathed some of it in. It was extremely odd and at first I thought it was really shocking and made me cough a tonne
24 March 2026
Reply from Chilly's
Hello Josephine,
Thank you for your feedback, we’re really glad to hear you’re happy with the product itself, but we’re very concerned to hear about your experience with the packaging.
That’s certainly not something we expect or want any of our customers to encounter. Please kindly expect an email from me shortly so that we can look into this further for you.
All the best,
Julia
Flamingo pattern … really love
Flamingo pattern … really love, but haven’t actually used the bottle yet. It is the right size to fit in my bag and not too heavy either, so very pleased with that.
24 March 2026
Reply from Chilly's
Hi Susan,
Thank you for sharing your thoughts! We’re delighted to hear you love the Flamingo pattern and that the bottle is the perfect size and weight for your bag.
We hope it makes bringing your drinks on the go even more enjoyable once you start using it.
Kind regards,
Lara
Love chilly
23 March 2026
Reply from Chilly's
Hi Alexandra, thank you so much! 😊
We’re really glad to hear you love Chilly’s, that means a lot to us. We truly appreciate your support!
Reply from Chilly's
Hi Mr Rees, thank you for your review!
We’re so glad to hear the item was just what you needed, that’s exactly what we aim for. We really appreciate you taking the time to share your feedback!
Reply from Chilly's
Hi Helena,
Thank you for taking the time to leave us a review.
I’m really sorry to hear that your cup arrived faulty, but I’m glad to see that this has now been resolved by our team!
We truly appreciate your patience and hope we’ll have the opportunity to provide you with a better experience in the future. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Lara
Very efficient…
Very efficient…. ordered and then delivered in time. Delighted with the bottle.
23 March 2026
Reply from Chilly's
Hi Oonagh, thank you for your lovely review!
We’re so glad to hear everything arrived on time and that you’re delighted with your bottle. That’s exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback!
It Was difficult to get info about when…
It Was difficult to get info about when the product was arriving
16 February 2026
Reply from Chilly's
Hello Marta,
I appreciate you flagging this, and I’m sorry it took extra effort to get the information you needed. I’m glad to see that your order has now been delivered, and I hope everything arrived as expected.
If there’s anything more we can help with, we’re here for you.
All the best,
Julia
Amazing customer service
They handled a delivery issue efficiently, resolved it promptly, and ensured my order was delivered.
23 March 2026
Reply from Chilly's
Hi Ella,
Thank you for taking the time to leave a review.
I’m really sorry to hear that you've not been able to locate your order. I can see that our team responded to your query on March 27, but we haven’t received a reply.
After reviewing your order, it looks like there was an issue with the postal code provided at checkout. The order was processed and shipped based on the details entered, and any discrepancies can affect delivery. According to the tracking information, the order was marked as delivered on March 25.
I’d love the chance to resolve this for you! Please check your inbox shortly for a message from me so we can get this sorted.
Kind regards,
Lara
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