Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the bottles and have most of the different styles including the cups as some work better for different situations and day to day life. I have only dropped a star because I bought a carabiner... See more
Company replied
Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy bo... See more
Company replied
Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑sty... See more
Company replied
Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.2
Great
116K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The water actually does stay cold!
The water actually does stay cold! For ages!
And I love the pattern on my bottle, people often remark on it and ask where I got it.
26 February 2026
Reply from Chilly's
Beth, thank you so much for your lovely review! We’re so happy to hear your water is staying cold for so long, that’s exactly what we like to hear ❄️
And it’s even better that you’re getting compliments on the design too. Sounds like your bottle is doing its job in style!
Love my bottle …
Love my bottle was left outside where my dog managed to get through the packaging an destroy the lid where thankfully I could replace.an now it looks lovely an dos exactly as described an looks great. Thankyou chillys..
30 March 2026
Reply from Chilly's
Hi Bethany, thank you so much for your lovely review! We’re so glad to hear you love your bottle and that you were able to replace the lid after your dog got to it 🐶
It’s great to know it’s now looking good as new and doing exactly what it should. We really appreciate your support!
My daughters loved the cup and bottle
My daughters loved the cup with the metal straw
The hot drink keeps hot - just use the lid
Straw for cold drinks - one of my daughters uses it on ward round perfect as no spillage
The bottle with the additional purchase of the sports cap is such a good purchase and versatile
1 April 2026
Reply from Chilly's
Hi Lakhwinder, thank you so much for your wonderful review! We’re so happy to hear your daughters are loving the cup and making great use of both the lid and straw 😊
It’s great to know it’s working so well for both hot and cold drinks, and even keeping up on busy ward rounds with no spills. Love that the sports cap is adding that extra versatility too!
We really appreciate you sharing this with us 💙
What a great product the Series 3…
What a great product the Series 3 bottle. I’ve purchased for my wife in purple and now I want one in Sky Blue #pusb!
1 April 2026
Reply from Chilly's
Hi Paul,
Thank you for the lovely review! We hope your wife is enjoying her Series 3 bottle in Quiet Riot, and it’s great to know you’re now considering the Pacific Blue one too.
We hope you’ll love it just as much if you decide to go for it.
Kind regards,
Lara
Reply from Chilly's
Hi there,
Thank you for your amazing feedback! We’re really happy to hear you love the bottle as much as we do. We hope it continues to serve you well for a long time to come.
Best regards,
Lara
Reply from Chilly's
Hi Emma,
Thank you so much for your feedback! We’re really glad to hear your order arrived quickly and that you’re loving the bottle.
We hope it continues to serve you well and be something you enjoy using for a long time.
All the best,
Lara
Reply from Chilly's
Hi Bernie,
Thank you for your review! We’re glad to hear you’re happy with your recent purchase and that everything arrived quickly.
We always aim to make the whole experience as smooth as possible, so it’s great to know that came through. We hope you’ll continue enjoying your bottle with the replacement part.
Best regards,
Lara
Ordered one day and delivered the…
Ordered one day and delivered the following day and that was with having the bottle personalised too - super happy with my Chillys bottle
30 March 2026
Reply from Chilly's
Hi Babs,
Thank you for your lovely feedback! We’re so glad to hear your personalised bottle arrived quickly and that you’re happy with your purchase.
We do hope you'll enjoy using this for years to come.
Kind regards,
Lara
The colour has already started to chip after a few months
I'm so disappointed in my experience with Chilly's. I initially bought the Series 2 water bottle back in August 2025 as a first time ever Chilly's customer, so yes I was excited! I wrote a review on here, talking about how the shipping experience wasn't that great and of course I got a response from a bot (or a real colleague, who knows) saying they'll be in touch to discuss, but no one ever got in touch. I believe they write that under every not so positive review, just so it seems like they're trying to do something about it, though no one from the Chilly's team does reach out. This time I'm back to write another disappointing review about the sane bottle I purchased back in August. Within a few months of owning my Chilly's bottle, the colour has already started to chip around the mouth. Bare in mind, I use this as my travel bottle - not everyday bottle, so I get it out once a month, if that. I got it out to use the other day after I hadn't used it for about 2 months and the chipping is even worse. I wish I could attach photos on here to show how the metal is showing underneath the chipped colour. If the Chilly's team actually want to reach out to me this time, please contact me on my email in your customer database as I ordered directly from the Chilly's website. Otherwise please don't bother writing that you're going to reach out. It's annoying
14 April 2026
Unprompted review
Reply from Chilly's
Hello Priscilla,
Thanks for your review.
I just wanted to gently clarify that we reached out to you at the time that we responded to your Trustpilot review, using the email address linked to your order. We always aim to follow through when we say we’ll be in touch, but regrettably we didn’t receive a reply on that occasion.
I completely understand how frustrating this must feel, especially given the issue you’ve described with your bottle. I’d really like the opportunity to make this right for you, so I’ll be reaching out again via email shortly.
In the meantime, please feel free to contact us directly via email as well (support@chillys.com), we’d be more than happy to assist you further.
We appreciate your patience and hope to resolve this for you soon.
Warm regards,
Julia
I STILL HAVENT RECIEVED MY ORDER!!!
31 March 2026
Reply from Chilly's
Hello Dimitris,
I'm really sorry that you haven't received your order yet. This is certainly not the level of service we aim to provide.
I'd love to look into this for you. Kindly expect an email from me shortly.
Many thanks,
Julia
My fourth bottle now
My fourth bottle now, tried cheaper options and series 2 bottles. But can’t beat these
30 March 2026
Reply from Chilly's
Thanks so much for your continued support, it really means a lot to us! 💙 We’re so glad to hear our bottles keep being your go-to, even after trying other options. Hope your fourth one serves you just as well as the others!
Chilly's Sports Style Bottles
The two bottles I purchased arrived very promptly and were cleverly wrapped and packaged so they weren't damaged. The colours I ordered (one black, one pink) were just as they were depicted on the website. The lids and spouts on the bottles are just as I'd hoped and easy for children to secure.
30 March 2026
Reply from Chilly's
Hi Kate, thank you so much for your lovely review! We’re really happy to hear everything arrived safely and that the packaging did its job 🎁
It’s great to know the colours and design met your expectations, and that the bottles are easy for little ones to use too. We hope they get plenty of use!
Reply from Chilly's
Hi Jack, thank you so much for your amazing review, that truly means the world to us 🌍 We’re so happy you had such a great experience, and we hope to see you again soon!
Very good handy cup
30 March 2026
Reply from Chilly's
Hi Muireann, thanks so much for your review! We’re really glad to hear you’re finding your cup handy and easy to use 🙌 We hope you continue to enjoy it!
I don’t recommend
The bottle is very heavy and look like more for hiking than for daily use at the office
Also the surface is rough as well that is not visible or indicated in the product criterias
I am disappointed since I have bought 2, one for me and one for my husband
I will not recommend
30 March 2026
Reply from Chilly's
Hello Ines,
Thank you for your feedback.
We’re sorry to hear that our Series 2 Flip Bottles didn’t meet your expectations.
We do include the weight of each bottle on the product page to help customers better understand the design and provide a clear idea before the purchase.
Regarding the surface, the textured finish is intentional and designed to provide a more secure grip. We understand that this may feel different from what you were expecting and may not suit everyone’s preference.
We appreciate you taking the time to share your experience, it helps us improve how we present and improve our products.
All the best,
Julia
High quality product and good value for…
High quality product and good value for money. Would recommend.
30 March 2026
Reply from Chilly's
Hi there, Thank you so much for your kind review! We’re really glad to hear you’re happy with the quality and value of your product ⭐
We truly appreciate the recommendation and hope you continue to enjoy it!
Reply from Chilly's
Hi Linda, thanks so much for your review! We’re really glad to hear everything was exactly as described and that the delivery met your expectations too 😊
We appreciate your support and hope you enjoy your Chilly’s product!
Mixed feelings
Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to leak too - very disappointing. Are Chilly bottles not meant for holding liquids? So mixed opinion and may buy a different manufacturer’s in future.
27 March 2026
Reply from Chilly's
Hi Amanda, thank you for taking the time to leave a review.
We’re really sorry to hear this, especially as you were pleased with the look of the bottle, it definitely shouldn’t be leaking.
Our original bottles are designed to be completely leakproof, so this isn’t the experience we’d expect. We’d really like to help get this sorted for you.
We’ve reached out to you via email to look into this further and get things resolved as quickly as possible.
We appreciate your feedback and hope we can turn this around for you.
Great product
The new cup design is great, love the shape, the feel and the quiet base. Bought both sizes and they arrived quickly and in perfect condition, I have been buying from Chilly for a number of years and they are a great company to deal with, everything is straightforward, and I know from a previous request to them they have a great after sales team who helped me find what I needed,
27 March 2026
Reply from Chilly's
Hello Jo,
Thanks so much for your wonderful feedback! We’re delighted to hear how much you’re enjoying the new cup design — from the shape and feel to the quiet base. It’s great to know both sizes arrived quickly and in perfect condition.
We truly appreciate your continued support over the years and your kind words about our team — it means a lot to us!
If there’s ever anything we can help with, please don’t hesitate to get in touch.
Kindest regards,
Kristine
Had an issue with a coffee mug
Had an issue with a coffee mug. Contacted Julia via chat system on website, all sorted in 5 mins. Superb service !
11 April 2026
Unprompted review
Reply from Chilly's
Hello Matt,
Thanks for your feedback! We’re really pleased to hear your issue was resolved so quickly and that you had a great experience with Julia. Rest assured that we'll extend this over to her.
If you ever need any assistance in the future, we’re always here to help.
Kindest regards,
Kristine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.