Chemist Direct 

I ordered 2 pack of daktarin sugar free gel and wasn't gone through !
I'll post the message I got : Thank you for placing an order with Chemist Direct.

Our pharmacist has reviewed your order. Unfortunately your intended use for the product you have ordered does not match up with the manufacturers/product usage guidelines. We cannot send this product out to you for the reason you have specified.

This item has now been cancelled from your order. Please be advised that if you paid by card we only take a pending authorisation.

I responded back and I'm very disappointed! What could I have done with this gel ? Is this a joke ? I have handled more "dangerous " medications in my life ! If they considered this dangerous! I was gonna use it for my mouth blisters and ulcers to numb the pain as it worked before ! I don't know what degree those pharmacists have but it's a joke !

I ordered a pack of Mam dummies , at least those could've been passed and sent it to me !
Never ordering from here again ! Romanian pharmacists are 1000x better than uk ones , smarter and gives you most of medication without prescription! You don't die from a gel or abuse it ! Why exactly I can't have it?
This is a useless website !

I am livid. They cancelled my order for allergy/ sleep medication stating to wasn’t meant for that. I explained I’ll be using it for both and did another order. They cancelled that again and sent me the other items I had ordered. Absolute disgrace of a company. Will never use again and would advise to avoid!

I ordered an OTC medication, and added some everyday items, which I wouldn’t have bought alone, but since I was paying postage anyway I added some extra things. When I got in from work I found two emails - one saying they are not going to send the medication, and another saying they’ve despatched the other items. There was no opportunity then for me to cancel the entire order before they despatched, which I would’ve done, or to discuss the medication and the fact that my doctor had already advised that it’s ok for me to take this medication more frequently than is usually advised, as I’m prone to repeated infections (and the OTC one is cheaper than prescription). The form they ask you to fill in doesn’t allow enough words to fully explain your situation. I gave 2 stars for very quick delivery.

after placing a order they cancelled it but still had the cheek to take money out of my bank account and still 7 days later and lots of emails i am still waiting for my refund

I had a problem with the delivery company - Evri - but Chemist Direct promptly sent out a replacement. However the second delivery was also sent by Evri and was delivered again to the wrong block of flats. However at least this time, after some chasing, I was able to locate it.

I have no problem at all with recommending Chemist Direct - the problem is with their choice of courier.

I made an order at 12 36 on 23-01-23. It was with the courier at 19 35 THE SAME DAY, and on my doorstep at 14 53 the next morning. It would be difficult to expect any better service

TERRIBLE SERVICE

I PAID FOR NEXT DAY DELIVERY OF ANTIBIOTIC EYE DROPS AND PAID £5.49 EXTRA

AFTER 5 DYS I HAVE STILL NOT RECEIVED MY ORDER THEY NEVER ANSWER THE PHONE AND RESPOND TO EMAILS AT LEAST 2 DAYS LATER WITH PLATITUDES SUCH AS IT HAS LEFT THE WAREHOUSE AND IT IS OUT OF THEIR CONTROL

I WILL NEBER USE THEM AGAIN AND I CANNOT RECOMMEND EITHER THEIR SERVICE OR THEIR CUSTOMER SERVICE REPS

I inputted my order 3 times and each time was told my time had run out. I have had this experience before

I am still waiting three weeks on from returning my parcel through evri I have my receipt. Wrong product unopened and absolutely no communication. Please do not use this terrible company they should be closed down.

As usual I could rely on prompt delivery with no hitches they are always there when I am desperate for chemist supplies

Lost parcel, promised a refund was raised on 29 June 22!!!
Next Advised paypal can take 30 days to credit my account BUT do not use paypal!!!
Somehow the finance department have lost my refund and it has been raised again on 8/7/22!!!!
On count down 12 working days and waiting.

Would have been a 5 star but unfortunately EVRI (Old Hermes) have again let them down, why use the worst delivery company when your charging for delivery?
No problems with any other aspect of Chemist Direct.

The only reason I am only giving a 1 star is for the continuing issues with logging into my personal account .

The last times (historically) I tried to login to my account to make an order & it came up ive been locked out with a claim of too many attempts -so I changed it & the same thing happened & had to resort to login as a guest

Today (6/6/2022) I made an order for lemsips & exactly the same thing happened .I spoke to a member of staff & even went through the motions of changing the password while he was on & THE SAME THING HAPPENED !!! The staff member asked me if I would consider using a new email address & I made it clear that why should I -I shouldnt have to & really wanted to carry on using my email I have been using..In my view it's the fault of the IT system of C.D. & not me -Ive formed my passwords according to the rules

In the end I have had to resort to a decision that I am not happy with at all -& that is going forward , they remove my account & any orders I make I make them by logging in as a guest only rather than having my own account I have been assured by the staff member that I will get the goods I've ordered today as a guest & future orders I make as a guest.

This is a decision Ive had no choice in really because I'm pretty sure that changing my email address will have no impact & the same issue will appear

I hope they dont phone me to persuade me into giving them 5 stars because my result is clear & I am sticking by it

Needing some eye ointment for a stye and swollen eye-lid, I ordered what I required and filled in the pharmacist form. An hour later, I received an email saying they would not supply the ointment as either I hadn't given enough information or it was unsuitable. I had already tried four other types of eye drops, without any relief. I specifically wanted the product I selected. I now have the inconvenience of having to put up with discomfort until I can go into town and buy what I require over the counter. Ridiculous and bureaucratic interference into what should have been a straightforward transaction.

Never again
I have got different product and didn't get any help or apology

Appauling two of my orders for over the counter medication were cancelled as the pharmistist said not suitable This is thev WORSE online chemist

AVOID

I placed an order and received a dispatch email on September 1st, there is still no delivery! I have emailed but was told to wait 10 days and now I'm getting emails to rate my order 🤣

First time ordering the other week and I must admit, I was somewhat disappointed. An OTC medication was refused within minutes of le placing my order. The reason for using the medication was for allergies which is what the medication was intended for. However, with a small box, I put a small explanation. I didn’t realise I had to write an essay. So within minutes of placing my order, that item was refused and I only received an email. No phone call to get further information so that I could expand my explanation for use of that medication, verbally. I sent an email reply to the refuse email but absolutely no reply to this date. I must admit, I won’t be using this online chemist for usual OTC medication only their MenoFem which is a herbal remedy for perimenopause & menopause. This is because it relaxes me, makes me less angry/irritated/depressed/hot flushes etc. I found the herbal remedy fantastic and I don’t class myself as a herbal remedy fan either! 60 caps for just under £5 but then they want to charge you £20 for 2. This online retailer needs to review its pricing hierarchy as well as OTC approvals/refusals.

[I’m updating this review because a) ChemistDirect subsequently replied to say if it didn’t arrive by Sat, they’d refund postage and b) it arrived by Friday. Still not great, but certainly better than the one star on my original review.]

Ordered Sunday before a bank holiday. I got an order confirmation but nothing more. Chased on the Thursday. Dispatch email just after this. I received a prompt reply to the chase email, but they just confirmed it had just been sent by Hermes and would be 3-5 days. Seriously, do these guys know what year it is and still expect to be able to operate an online business with this kind of performance?

Hermes is a poor choice of courier. Delivery can be fine, but quoting 3-5 days and delivering sooner (which they sometimes manage) is not much help. They are also prone to sending lots of update emails “we’ve got your package” “your package is on its way” which don’t actually tell you anything useful.