Cheekypants Reviews 

348
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the products for being exceptionally comfortable, well-made, and reliable for daily use or specific needs like periods and mild incontinence. Reviewers often mention that the underwear provides a secure fit and effective protection, allowing them to feel confident and go about their day without worries. Some people were dissatisfied with certain aspects, noting that a few items experienced unexpected leakage or did not fit properly according to the sizing. Reviewers occasionally mentioned that the products felt too bulky or were simply not suitable for their specific personal requirements.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that they are thick, well made,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products are well made, comfortable, and fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love that there’s discounts on bundles. Really easy to find the materials and washing instructions. Good website to navigate. Also the pants are great, loads of protection and really comfy.

Company replied

Rated 5 out of 5 stars

I'm giving 5* for the fact that it's a good idea. They're not for me, they're forming part of a present for my wife. I feel like if I were to test them, you wouldn't get a rounded view of the pr... See more

Company replied

Rated 5 out of 5 stars

No other company beats Cheeky for me! Fantastic range of options, I’ve got several pairs of period pants from them and all perfect. Good choice of flows/lengths of use. And the price is so affordable!... See more

Company replied

Rated 5 out of 5 stars

Great night time pants - my son was so worried about needing to wear standard pull ups on school residential. These have been a game changer. They look like normal pants, are comfortable and we added... See more

Company replied



Company details

  1. Underwear Store
  2. Hygiene Articles Wholesaler
  3. Lingerie Store
  4. Maternity Store

About Cheekypants

Written by the company

Cheeky Pants - simple reusables since 2008!

makesimpleswaps

Who are Cheeky Pants?

Cheeky Pants have been specialising in 'Simple Reusables since 2008, when we launched our best-selling reusable wipes kit on www.cheekywipes.com. Since then we've moved on to create our range of period pants, makeup removing pads and cloth sanitary pads within the UK. Our aim is to make reusable the norm with simple, cost effective solutions which are kind to your skin, your pocket and the planet.

Our team of experts all use the products themselves and are on hand to answer any questions or give any advice you may need, they just LOVE to talk pee, poo and periods

Small swaps can make a BIG difference, since 2016 we have saved:

babywipes peeprotection makeupwipes

Fast & Free Shipping!

Free RM Tracked delivery on all orders over £40

VIP shipping available for £9.95 which guarantees free UK shipping for life.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

348 reviews

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Asks customers to review

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4.6

All reviews

(348)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Easy to order, fast delivery, very comfortable to wear and they do exactly what they say (no leaks!) I’m normally a 10/12 but I sized down to 8/10 as suggested and they were a perfect fit. The full size versions are very high waisted so don’t order these if you wear low rise jeans but if you like the comfort of a full brief then these are perfect.

2 April 2024
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Reply from Cheekypants

Thanks for taking the time to review your order and I'm pleased we were able to help with sizing.
We're really proud of our extensive range that covers every style and eventuality!
Warm regards,
Jo

Rated 4 out of 5 stars

Satisfied in every way

Quick easy order to delivery. The product itself I am very pleased with. Feel safe and dry when using it and i love the bag that it came with for those emergencies. Thank you for what you are doing! x

26 March 2024
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Reply from Cheekypants

Thanks for the great review and for your support. I'm so please the products are working for you and you have everything you need.
Warm regards,
Jo

Rated 5 out of 5 stars

Great Quality

I really like Cheekypants, they're such great quality and have style too

29 March 2024
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Reply from Cheekypants

Thanks so much for the lovely review, we really appreciate it.
Warm regards,
Jo

Rated 5 out of 5 stars

The pants are perfect

The pants are perfect. Exactly as described and so comfy

26 March 2024
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Reply from Cheekypants

Thanks for the lovely review and I'm so pleased the pants are a good fit.
Warm regards,
Jo

Rated 4 out of 5 stars

Nothing to be concerned about…

Nothing to be concerned about everything was ok

21 March 2024
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Reply from Cheekypants

Thank for taking the time to review your order. I'm glad everything was ok and if we can help further, drop us an email to customers@cheekypants.com
Warm regards,
Jo

Rated 5 out of 5 stars

They work

They work. Lovely comfortable stretch. Keep you dry.

22 March 2024
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Reply from Cheekypants

Thank you for taking the time to review your order and I am so glad you are already seeing how comfy and effective they are.
Warm regards,
Jo

Rated 2 out of 5 stars

Not what I hoped.

I wasn’t impressed with the functionality of the pants unfortunately. They didn’t hold such at all.

6 March 2024
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Reply from Cheekypants

Thanks for taking the time to review your order and I'm sorry they didn't work as you had hoped.
I can see Kirstin on the team dropped you an email this morning with some advice and guidance so keep an eye on your inbox or spam folder.
Warm regards,
Jo

Rated 5 out of 5 stars

Great products

I think the products I have purchased from Cheekypants have been excellent. My only criticism is with the Cheekypants site and the ordering process which I personally found very chaotic and complicated.

27 February 2024
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Reply from Cheekypants

Thanks for taking the time to review your orders and I'm so pleased they are working well for you.
We take all feedback on board so if you have some specific examples of how the site was complicated to use, please do drop us an email to customers@cheekypants.com and we can take a look.
I have also now added a VIP upgrade to your account so you will have FREE UK delivery on all orders over £5 and priority dispatch from now on.
Warm regards,
Jo

Rated 5 out of 5 stars

CHEEKYPANTS…

THEY SELL GREAT RANGE OF PRODUCTS FOR ALL AGES
DELIVERY VERY FAST AND GOOD COMMUNICATION

29 February 2024
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Reply from Cheekypants

Thank you for the lovely review and I'm pleased we have got it right on all counts!
Warm regards,
Jo

Rated 5 out of 5 stars

Great company

Great company, great pants, great service. Very Happy

18 February 2024
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Reply from Cheekypants

Thanks for the lovely all round review...we're happy that you're happy!
Warm regards,
Jo

Rated 3 out of 5 stars

Mens' incontinence pants - good product but the website and marketing need to be sensitive to male customers!

The key thing is that the product (mens' incontinence pants) so far appear comfortable, well made and do the job. What is very important to me is that they eliminate the need to send the disposable versions to landfill. I found the ordering problematic (something went wrong at the bank security check stage, and I had to mail customer services - it was a weekend and it took a time to reply). Eventually, I tried again, and was successful. In the hope of making the process easier, I signed-up for an account. Clearly male customers are in the minority, and I found myself being directed towards questionnaires about periods and have received a number of emails aimed at women. Whilst I applaud the drive to remove the unhealthy taboo about menstruation which my generation (I'm 72) experienced, I think the company would do well to consider the difference between mens' attitudes to incontinence and womens' attitudes to periods, and make its marketing to male customers more sensitive. I find the company name embarassing and was relieved to find that the package had been delivered to a neighbour in plain packaging with no clue as to the contents!

8 February 2024
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Reply from Cheekypants

Thanks for taking the time to review your order and I'm really pleased the pants are working well for you.
I can see our emails around the time of ordering and hopefully you received the weekend out of office so knew we would be able to get back to you asap on the Monday.

We really value the feedback on communicating with our Male customers and have created some blog content and email newsletters around that. If you have signed up and are receiving newsletters geared towards periods and female incontinence/periods incontinence, you can unsubscribe and we are looking at ways to make the preferences relevant to our entire audience and customer base.
If we can help further, let us know.
Warm regards,
Jo

Rated 5 out of 5 stars

Bought for my daughter

Bought for my daughter, and she loves them have tried other makes but these are her go to pants she loves the way she can move , dance and exercise without the pants moving and feels totally comfortable in them

9 February 2024
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Reply from Cheekypants

Thanks so much for the lovely review, we're so pleased they are working so well for her.
We are very happy to be her go to!
Warm regards,
Jo

Rated 1 out of 5 stars

Slow service for returns

Slow service for returns.
Received item which we found to be not of great quality and loose for sizing.
Returned via Royal Mail signed for on 22/1. Received an email on 30/1 confirming refund but still not received by 8/2.
Also as item was £14.99 and I paid £3.95 delivery & £3.05 to return it's cost me almost half of the item price for my trouble. Won't use this company again. Probably fine for nappies but not the period wear.

18 January 2024
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Reply from Cheekypants

Thanks for taking the time to review your order and I'm sorry if the returns process seemed a little slow. We do ask customers to allow 14 days for the exchange/refund to be processed but are usually ahead of this. I can see we processed your refund on 30th and I'm not sure why it didn't link through to the payment system but I have done that manually for you and we'll investigate further.
I'm sorry the bikini top you bought wasn't quite right for you. Our period pants and pads are really effective and comfortable so if you did want to try them, get in touch and we can guide you through sizing etc.
Warm regards,
Jo

Rated 5 out of 5 stars

Excellent service changed the pants…

Excellent service changed the pants size with no quibbles even with the delays over Christmas good to their word. Lovely dealing with real people.

1 February 2024
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Reply from Cheekypants

Thanks for the lovely review and we have had a lovely few chats over email! I'm so pleased you are sorted with the pants you need.
You know where we are if you need us ;)
Warm regards,
Jo

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Excellent products. Found online and what an excellent find. Wanted some washable incontinence knickers that were high waisted... And by accident found knickers that are so well designed they have exceeded expectations. Thank you

10 January 2024
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Reply from Cheekypants

Thanks for the lovely review and I am so pleased we have exceeded your expectations. We love that we have an affordable and effective range of underwear.
Warm regards,
Jo

Rated 5 out of 5 stars

Great product

Great coverage, easy to wash and keep clean. Worth it and better than another brand I bought too which was a similar price

10 January 2024
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Reply from Cheekypants

Thanks for the lovely review and I'm so pleased the pants have ticked ALL the boxes!
Warm regards,
Jo

Rated 3 out of 5 stars

Follow up on recent review

Followed up on my previous review but suggested sending me size small as replacement which as my waist is 38 and size small is 32 makes no sense. The waist was OK but rest of garment was too baggy and absorbent material did not absorb well.

5 January 2024
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Reply from Cheekypants

Thanks for following up after Kirstin on the team was advising on size. I can see she has added you to the waiting list for when the correct size is back in stock so hopefully they will work better for you.
Warm regards,
Jo

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