Pay less than the price of a coffee for peace of mind and to find out if the phone you are paying on ebay, (in my case £700), is clean, not stolen, and most of all not tied to a contract that someone... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I previously wrote a bad review (mostly out of anger due to sky twisting things) I’ve now received a lot of help from Checkmend to try and resolve an issue that nobody else has been willing to h... See more
Sent my phone to one of the well known UK recyclers only to receive an email that this company had flagged it as stolen. Got the report from Checkmend which showed an Asset Watch so I followed this up... See more
Fast, first search is free, very detailed report on what has been checked and what is the result of each individual check
Company details
Written by the company
CheckMEND is a service that helps the public and traders to avoid buying stolen property. We prevent over £35m per month of stolen property from being traded. Consumers are always at risk when buying used or refurbished property; a CheckMEND search before you buy can help you avoid a nasty surprise later. A CheckMEND report will alert whoever performed the search (retailers, corporations, insurers, police or members of the public) to the item’s history and status. You may purchase a used item that works for months or years, but when you try to sell it to a responsible trader, their check with us shows it was stolen before you bought it. This proactive crime prevention doesn’t always make us popular, but it does mean we’re doing the right thing. In the unlikely event that a record reported to us is incorrect, we provide full support to resolve it with the provider. Please, don’t leave a bad review because you didn’t like a result over which we have no influence. If you engage with our support team, we will always try to help.
Contact info
Watermoor Point, Watermoor Road, GL7 1LF, Cirencester, United Kingdom
- support@checkmend.com
- checkmend.com
4.5
Excellent
243 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and reliable
Fast and reliable. Have been used both UK and US sites.
24 October 2018
Unprompted review
DO NOT USE
Website claims all devices are clean and they are not. Have tested several times with different devices that I know are blacklisted / finances / under contract and still says clean. Unreliable results. Waste of money. Stay away.
11 October 2018
Unprompted review
Not worth the money
Didn’t show accurate information then just simply didn’t let me log in to the account. The 7 days warranty on a check.... yeah that’s a myth too
9 October 2018
Unprompted review
This has helped me very much on several…
This has helped me very much on several when i was planning to buy second hand phones and new ones. Its saved me money. I would recommend checkmend to people who are cautious and wise when buying phones. Glory to God.
7 October 2018
Unprompted review
Quick and easy, Gives peace of mind buying
Excellent service, very easy to register and check any phone status with IME or serial number. Quick Results displayed. I purchase two phone S9 plus and iPhone 8. It displayed the results in second and send me an email with PDF. Very impress with the service and it gave me peace of mind buying expensive phones from gumtree sellers
11 September 2018
Unprompted review
Trustable serive
6 September 2018
Unprompted review
Fast accurate information
Fast accurate information. Website easy to use and everything fully explained
2 September 2018
Unprompted review
Definitely Recommend..it helped me with…
Definitely Recommend..it helped me with a counterfeit purchase of supposedly "new" phone. IMEI number was stolen.
8 August 2018
Unprompted review
Metro PCS IMEI was not found on…
Metro PCS IMEI was not found on checkmend but found blacklisted and blocked swappa.
Swsppa is free and includes mist if not all US carriers while checkmend I had to pay $0.99 for Imei not found.
1 August 2018
Unprompted review
Checkwhat?? Device id? Its an iphone7?arrrrrhh
I used checkmend b4 and had no problem just put imei and wait for report! Now they have add crap that i had no idea about and not any idiot proof guides it made me waste my time and furious at how bewildering it now is
27 July 2018
Unprompted review
i have paid for checkmend service for one laptop
i have paid for checkmend service for one laptop status , which i was thinking to buy. i thought why we should not check the laptop should be ok as a buyer point of view.
i just wanted to check its checkmend status .
but i have not received any result instantly or even after three days and also i sent email to support no one has bothered to answer till to date.
really disappointed.
13 June 2018
Unprompted review
Reply from CheckMEND
Hi there, Our support team have sent you a response on this matter. Please make sure you check your junk folders if you have trouble locating it.
Very quick service
Very quick service, easy to use, gives me all the relevant information I need, weather for selling or buying.
29 May 2018
Unprompted review
Would recommend but if anything happens…
Would recommend but if anything happens with the device further down the line this does not help you in any way.
12 May 2018
Unprompted review
Great Service
9 May 2018
Unprompted review
God bless you
5 April 2018
Unprompted review
I signed up for a report for my phone…
I signed up for a report for my phone and they never sent the report, they charged me 2 times on my credit card. They will not call you back no help at all. Horrible!!!!
4 April 2018
Unprompted review
Reply from CheckMEND
Hi there,
If you have been charges twice, please contact our support team so they can look in this by emailing: support@checkmend.com
I was informed by Apple that this IMEI…
I was informed by Apple that this IMEI number was reported lost / stolen, this CheckMEND report came back stating nothing was wrong! Why is CheckMEND wrong!!!!!!
2 April 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.