CheckMEND Reviews 243

This company operates with a completely unethical business model. They accept reports of lost or stolen IMEIs from mobile providers without any verification that the IMEI is associated with one of that provider's customers. They then they provide this unverified data to other companies who use it to block mobile phones with listed IMEIs. They provide no way to correct mistakes short of contacting the provider who reported the bad information. A provider who can be in a different country and may be unwilling to correct their mistake.

I was blocked from having my phone repaired by Apple because of a checkMEND record. After contacting checkMEND, I was told that my IMEI was reported as lost or stolen by a mobile provider in Nicaragua. I have never been to Nicaragua, and neither has my phone, which I purchased directly from Apple in the UK. I provided checkMEND with proof of this, and their only response was to say that I needed to contact this mobile provider in Nicaragua. I had a friend who speaks Spanish attempt to resolve the issue with the Nicaraguan mobile provider, whose response was that this can only be resolved in person at one of their stores in Nicaragua. So according to them, I would need to fly to Nicaragua to resolve this error that they made.

It is completely ridiculous that checkMEND has absolutely no procedure for correcting errors in their database. They are well aware that their database is used to block phones, so they have a responsibility to correct bad data given evidence thereof. Instead, they refuse to consder provided evidence and deny all responsibility by saying that it is up to the provider who has given them bad data to correct any errors. If (as in my case) this is a provider in a foreign country operating in a foreign language with whom one has no business relationship, it is pretty much impossible to get a correction. CheckMEND are aware of this, but they refuse to do anything about it.

Fast, first search is free, very detailed report on what has been checked and what is the result of each individual check

Offering one free check to be made on a device is great.
Opening the account is easy.
Clear instructions given throughout.

Very useful site and and helps in legal proceedings.

Saving me money by not buying a suspicious phone.

it was fast results
thank you for the prompt turn around

Pay less than the price of a coffee for peace of mind and to find out if the phone you are paying on ebay, (in my case £700), is clean, not stolen, and most of all not tied to a contract that someone else might not honour the payments in the next couple of years.
Don't bother with free sites, the ads drive you mad and page constantly jumps, and not as comprehensive.

Easy to navigate

I received a detailed report very quickly, which makes it much easier to decide whether to buy the used phone.

Check mend does provide a really comprehensive check and it is an easy service to use. Recommend.

I liked how they breakdown the details for one to understand better

I have sold my iPhone 15 to mazuma mobile! Who have advised that they have quarantine my device due to the device being blacklisted! I checked on every blocked service website! And my device is not blacklisted. I have even sent proof of purchase to checkmend which Reading these reviews that should be sufficient, but obviously they treat every Customer different wrongly!! I’ve even had email correspondence from O2 themselves who have advised this is not blacklisted! Muzuma Mobile are now about to destroy my device due to not being able to remove the red flag that apparently is on my phone! Which is lies!! do not trust this company!! I have the receipt and proof of purchase and it still isn’t good enough!! awful company

Got report right away

I had never heard of CheckMEND before today. The service was easy to use and the search results were comprehensive. If pays to keep detailed notes of your old devices even when you’ve upgraded to a new device.

Much like other reviews on here... I'm selling my Apple Watch Ultra to MusicMagpie and been advised by them that they are unable to pay for my device or return it to me, as CheckMEND have red flagged the device due to it being lost or stolen etc... I've been given 28 days to contact CheckMEND to resolve this and send proof of ownership. I have since submitted proof of ownership multiple times via email and have been completely ignored on 5 occasions - you can only contact them via email as they don't have a customer phone number. MusicMagpie will not pay me for my device or even return it to me until this red flag has been removed. I'm now days away from having them recycle my device for free, which means I will be both losing my device and also out of pocket through no fault of my own. I half wonder if both CheckMEND and MusicMagpie work together on this and that is a complete scam - I will NEVER use either company again through this terrible experience!!