OK just tedious with paperwork ,kept wanting the pension predicted by doing Gov .UK but that kept saying zero as too young
Company replied
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See what reviewers are saying
Amazing customer service with everyone I dealt with! The whole team made a daunting experience hassle and stress free! Would definitely recommend them.
Company replied
Jenny B is amazing.Very professional ensures you are 100 per cent aware of fees interest charges terms conditions and ensures you go through your credit akin to forensically.Jenny genuinely appears to... See more
Company replied
I have to say from start to finish the correspondence was very professional and extremely quick. As soon as information was required we knew straight away, meaning going forward we could move quick al... See more
Company replied
Company details
Written by the company
With over 35 years of experience, Central Trust is a trusted name in the UK financial services industry, specialising in Homeowner Loans and Second Charge Mortgages. Established in 1988, we have helped thousands of customers across England, Wales, and Scotland find tailored financial solutions to suit their personal circumstances. As a direct lender, we offer a transparent and straightforward service — there are no hidden fees or broker charges. What sets us apart is our commitment to providing a friendly, advice-based approach. Our team of experienced loan advisers take the time to understand your needs before recommending a suitable product, ensuring you feel informed and confident every step of the way. Whether you're looking to consolidate existing debt, fund home improvements, or manage a major purchase, Central Trust offers flexible loan options designed to fit your budget and goals. We work with customers from a wide range of credit backgrounds, and we pride ourselves on making decisions based on individual circumstances — not just credit scores. With a long-standing reputation for integrity, reliability, and customer care, Central Trust is here to help you unlock the value in your home with a second charge loan that works for you. Authorised and regulated by the Financial Conduct Authority, we uphold the highest standards of compliance and customer protection.
Contact info
Office 1, Building 2, Axis, Rhodes Way, WD17 1AP, Watford, United Kingdom
- 01923 280020
- contact@centraltrust.co.uk
- centraltrust.co.uk
4.8
Excellent
328 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was able to get o good insurance quote…
Was able to get o good insurance quote for my old Peugeot 407, a price that I was able to afford, very pleased.
27 June 2024
Quick and easy to talk to.
26 June 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Great service
Really pleased with the whole process. Jeff was great and talked us through everything. Friendly call staff too. Thank you.
24 June 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
They were able to provide me with a…
They were able to provide me with a mortgage, when other lenders wouldn't because of certain criteria.
30 May 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Waste of time
Waste of time, it’s like you can’t produce enough documents for them and just wasting my time, do not use this company,
17 May 2024
Unprompted review
Reply from Central Trust Limited
Good Morning,
We have no record of you making an application with Central Trust Limited? you may have left a review for the wrong company?
Please let me know if i can help in any way?
Kind Regards
Darren.
The company was very professional
The company was very efficient, professional the process was straightforward and with a lot of care for me as a customer. Felt very reassured about them as a company.
14 May 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Friendly prompt team
Friendly, prompt and helpful team. Documentation received straight away once initial application made and they phoned to check reasons and affordability and then made their offer. They made sure I understood everything prior to signing and costs and answered any questions. Once proof of identity and consent given funds were transferred.
14 May 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Difficult to fault them!
Very difficult to fault them. Always professional but thorough at the same time. Very responsive and process was easy to follow / understand and efficient!
26 April 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Excellent service
from first contact to completion all contact was first class, the staff were patient and understanding.
Avery prompt and efficient service everything was clearly explained, they attended to our needs throughout the process.
brilliant
12 March 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Professionalism
I have to say from start to finish the correspondence was very professional and extremely quick. As soon as information was required we knew straight away, meaning going forward we could move quick also. It made the process a lot easier. The agents, Lee,Natalie from loan UK and Emily from Central Trust were fantastic during process both via e-mail and telephone. Couldn't praise them enough. Fantastic team.
28 March 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments to Emily & the team. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
Quick and Easy Process
Such an easy process and great team, I would undoubtedly use Central Trust as a provider again
26 March 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
Incredible company
Incredible company. Empathetic and supportive staff that know how to offer customers a package that suits them. I was fed up with automated systems from the standard banks.
This company talk to you and help you find something to suit your circumstances. I cant thank them enough for how they helped me
4 March 2024
Unprompted review
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
Efficient and knowledgeable
Jenny Bush, Stephanie and Vicki Vroom were very helpful and efficient. I am grateful that I was taken through a detailed affordability check and I am grateful of the way options and their implications was presented to me. Overall a positive and pleasant experience. Thank you
21 March 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received from Vicki, Jenny & Stephanie. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
Feedback
Staff were knowledgeable, helpful and professional. They made the whole experience very easy. I would highly recommend.
5 March 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received from Vicki. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
After a rather lengthy initial…
After a rather lengthy initial conversation, which does make sure the product was right for you, everything else happened fairly quickly
27 February 2024
Reply from Central Trust Limited
Thank you for taking the time to leave a review Sandra. The team works really hard to provide the best possible service, so it's great to read that our efforts are recognised.
Should you need anything in the future, don't hesitate to give us a call. We are always happy to help.
Fast and easy service to use
Once all paperwork completed service was fast, efficient and staff all polite.
9 February 2024
Reply from Central Trust Limited
Thank you for taking the time to leave a review Elizabeth. The team works really hard to provide the best possible service, so it's great to read that our efforts are recognised.
Should you need anything in the future, don't hesitate to give us a call. We are always happy to help.
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