Your staff particularly Ines who I dealt with who was absolutely brilliant.professional,very pleasant and friendly manner.very non judgemental and easy to talk to.excellent in every way. Also found y... See more
Company replied
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Review summary
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Reviews shaping this summary
From initial enquiry to release of funds 7 days. The team could not have made more sure I understood what I was undertaking and met my 2 specific needs in the product. Great service using the com... See more
Company replied
Hello everyone was very kind & very helpful. , explained everything very carefully, & was willing to go over things if I hadn’t remembered what they had said , & plenty of time to make decisions as it... See more
Company replied
Such a lovely bunch of people to deal with! They took so much time to ensure I understood everything and made all the financial aspects clear to me. At no point did I feel pressured or under any obl... See more
Company replied
Company details
Written by the company
With over 35 years of experience, Central Trust is a trusted name in the UK financial services industry, specialising in Homeowner Loans and Second Charge Mortgages. Established in 1988, we have helped thousands of customers across England, Wales, and Scotland find tailored financial solutions to suit their personal circumstances. As a direct lender, we offer a transparent and straightforward service — there are no hidden fees or broker charges. What sets us apart is our commitment to providing a friendly, advice-based approach. Our team of experienced loan advisers take the time to understand your needs before recommending a suitable product, ensuring you feel informed and confident every step of the way. Whether you're looking to consolidate existing debt, fund home improvements, or manage a major purchase, Central Trust offers flexible loan options designed to fit your budget and goals. We work with customers from a wide range of credit backgrounds, and we pride ourselves on making decisions based on individual circumstances — not just credit scores. With a long-standing reputation for integrity, reliability, and customer care, Central Trust is here to help you unlock the value in your home with a second charge loan that works for you. Authorised and regulated by the Financial Conduct Authority, we uphold the highest standards of compliance and customer protection.
Contact info
Office 1, Building 2, Axis, Rhodes Way, WD17 1AP, Watford, United Kingdom
- 01923 280020
- contact@centraltrust.co.uk
- centraltrust.co.uk
4.8
Excellent
327 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made the whole process easy to navigate…
Made the whole process easy to navigate and I felt sure and safe with their service
21 April 2026
Extremely good customer service
Customer service second to non, polite, helpful staff, do exactly what they say they will when they say they will, highly recommend.
15 April 2026
Really straightforward and simple…
Really straightforward and simple process. Great company to deal with. Responsive, accurate and helpful. Would definitely recommend.
30 March 2026
From start to finish everything went…
From start to finish everything went smoothly & very quickly.
26 March 2026
Staff very helpful and informative
Staff very helpful and informative, regular communication, ensuring we understood as we went along with the process, would recommend the company.
13 March 2026
Reply from Central Trust Limited
Amazing feedback, thanks for taking the time to respond to us. We are delighted you had a great experience!
It was very quick
It was very quick, easy, smooth and informative. Can't complain in any way at all. Great service.
17 March 2026
Reply from Central Trust Limited
Amazing feedback, thanks for taking the time to respond to us. We are delighted you had a great experience!
Swift money
Very quick and seamless to get my hands on cash in a hurry, highly recommended.
16 March 2026
Reply from Central Trust Limited
Amazing feedback, thanks for taking the time to respond to us. We are delighted you had a great experience!
After initial assessment they stoped…
After initial assessment they stoped replying on my emails. I secured loan with different company
2 February 2026
Unprompted review
Reply from Central Trust Limited
Hello, Thanks for your feedback, i am really sorry you have had a poor experience. I can assure you your experience will be investigated and i apologise for the poor service you received.
Helpful and friendly guys on the…
Helpful and friendly guys on the telephone throughout process.
20 February 2026
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
My experience was positive
My experience was positive, efficient, professional and friendly
12 February 2026
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
It was a quick and easy process from…
It was a quick and easy process from start to finish. Staff very helpful
6 January 2026
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Very satisfied
Very satisfied with the experience and contact throughout - sorting out a few issues before completion. Would recommend.
23 December 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Excellent service and very supportive…
Excellent service and very supportive especially with a complex case. Highly recommended lender with great personnel.
18 December 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Very good experience and brilliant…
Very good experience and brilliant service by Jenny .we are very happy with there service
9 May 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
The team at Central Trust were…
The team at Central Trust were fantastic my remortgage was agreed and completed in a week from start to finish the could not be happier.
10 December 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Professional and Efficient Service
Staff were very friendly, helpful and easy to deal with. They explained everything all the way through and kept us up to date which took the stress out of the process. Very professional.
3 December 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
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