OK just tedious with paperwork ,kept wanting the pension predicted by doing Gov .UK but that kept saying zero as too young
Company replied
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See what reviewers are saying
Amazing customer service with everyone I dealt with! The whole team made a daunting experience hassle and stress free! Would definitely recommend them.
Company replied
Jenny B is amazing.Very professional ensures you are 100 per cent aware of fees interest charges terms conditions and ensures you go through your credit akin to forensically.Jenny genuinely appears to... See more
Company replied
I have to say from start to finish the correspondence was very professional and extremely quick. As soon as information was required we knew straight away, meaning going forward we could move quick al... See more
Company replied
Company details
Written by the company
With over 35 years of experience, Central Trust is a trusted name in the UK financial services industry, specialising in Homeowner Loans and Second Charge Mortgages. Established in 1988, we have helped thousands of customers across England, Wales, and Scotland find tailored financial solutions to suit their personal circumstances. As a direct lender, we offer a transparent and straightforward service — there are no hidden fees or broker charges. What sets us apart is our commitment to providing a friendly, advice-based approach. Our team of experienced loan advisers take the time to understand your needs before recommending a suitable product, ensuring you feel informed and confident every step of the way. Whether you're looking to consolidate existing debt, fund home improvements, or manage a major purchase, Central Trust offers flexible loan options designed to fit your budget and goals. We work with customers from a wide range of credit backgrounds, and we pride ourselves on making decisions based on individual circumstances — not just credit scores. With a long-standing reputation for integrity, reliability, and customer care, Central Trust is here to help you unlock the value in your home with a second charge loan that works for you. Authorised and regulated by the Financial Conduct Authority, we uphold the highest standards of compliance and customer protection.
Contact info
Office 1, Building 2, Axis, Rhodes Way, WD17 1AP, Watford, United Kingdom
- 01923 280020
- contact@centraltrust.co.uk
- centraltrust.co.uk
4.8
Excellent
328 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 month
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Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
no fuse nice and quick and simple fromn…
no fuse nice and quick and simple fromn start to finish
23 January 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Central Trust gave me an opportunity to…
Central Trust gave me an opportunity to take out my first mortgage when others wouldn’t and I will be forever grateful. On top of this, the service is excellent and extremely honest. Thank you.
10 January 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Nice to work with and all explained
Nice to work with and all explained, always updates and great with the app
16 December 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Super, efficient and caring service!
Very attentive staff who were all pleasant, friendly and efficient. Everything was explained to me so I easily understood. I felt very looked after as a customer and am very grateful to you all!
13 December 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Very helpfully and friendly
Very helpfully and friendly. Explained everything in detail from start to finish. Would recommend to anyone
6 December 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Excellent Service
I dealt with both Josie Munro who completed my application and then Stephanie Bates. Both provided excellent service, kept me up to date and answered any questions I had. Both made the process stress free.
2 December 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
I had a great and easy experience with…
I had a great and easy experience with central trust. Everything was well explained and hassle free.
25 November 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
I started my journey with Natasha
I started my journey with Natasha , she took time to go through and understand what I wanted and needed , a wonderful professional , great communication throughout and eventually to other team members to process. All in all a great experience , with a great team
15 November 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Jenny was was very help took us step by…
Jenny was was very help took us step by step on the process of our loan made us us feel comfortable through whole process. Thank you
14 November 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Polite friendly staff
Polite friendly staff, clear easy to read documentation. Recommend 100%
1 November 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Very helpful and informative
Very helpful and informative. Great person to person contact and fully supportive. Would recommend as an upfront honest provider.
11 October 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Made us feel welcome always kept in…
Made us feel welcome always kept in touch with and kept us informed
16 August 2024
Reply from Central Trust Limited
Thanks for taking the time to complete this feedback, we really appreciate it!
Take too long to process, even though the broker said they work fast.
Take too long to process and although thorough checks are done, the level of detail Central Trust go into wasted days of processing the application. For example, asking me to break down £150 across three vehicles into road tax insurance and maintenance costs each month! I mentioned the garage was converted into a utility and suddenly had to go find my building regs, which I fortunately had to hand. None of this should have impacted the decision imo!
The initial illustration was £250 over 48 months for a £10k loan, however, on processing the broker said the best they could do was around £250 over 60 months - so charging an extra £3k over the initial illustration that entices you in.
31 July 2024
Reply from Central Trust Limited
Thanks for your feedback, we pride ourselves on being a responsible lender and undertake the necessary steps to ensure that is the case. I am sorry that you felt the process took longer than you would have liked. your final point relating to your term would have been driven by your conversations with your broker as we did not advise on the product. thanks for taking the time to feedback to us, we appreciate it.
Great communication
15 July 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Natasha was very informative
Natasha was very informative, guiding me through the process with perfect clarity. Her knowledge of the industry and empathy allowed her to correctly assess and offer the right product for me. I would highly recommend Central Trust as a company and even more highly recommend Natasha.
15 July 2024
Unprompted review
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
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