I just bought 4 tires. They seems to be fine, new in the factory package, right model and without any visible problems. Delivery very fast. A couple of remarks though : - the tires have factory... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The tires were of perfect quality and came rapidly. The site, however wasn't working so clear for me. Clear oversight of my order wasn't easy to find and contact felt not personal. If this would cha... See more
PLUS : good products, helpful website for finding the right tires, fast delivery and good prices. MINUS : returning of tires, 4 tires returned and only 2 credited
Online order all good. Price as well. However, the putting in contact with the garage could have been better.
Company details
About Centralepneus.lu
Written by the company
Depuis notre création en 2016, nous sommes devenus un acteur de premier plan sur le marché européen des pneus en ligne. Ce succès repose sur la confiance de nombreux professionnels et la préférence de centaines de milliers de consommateurs. Notre réputation s'appuie sur trois fondements : rigueur, excellence et des prix compétitifs.
Nos équipes expertes s'engagent à vous offrir une expérience client exceptionnelle, soutenue par une logistique performante et des processus optimisés, garantissant une satisfaction maximale à chaque achat.
Notre engagement ? Vous proposez les meilleurs prix du marché en permanence. Pour vos besoins en pneus, optez pour l'excellence et la fiabilité en choisissant notre entreprise.
Nos équipes expertes s'engagent à vous offrir une expérience client exceptionnelle, soutenue par une logistique performante et des processus optimisés, garantissant une satisfaction maximale à chaque achat.
Notre engagement ? Vous proposez les meilleurs prix du marché en permanence. Pour vos besoins en pneus, optez pour l'excellence et la fiabilité en choisissant notre entreprise.
Written by the company
Contact info
Luxembourg
- centralepneus.lu
4.4
Excellent
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, easy to access all the options, fast delivery and excellent quality/price ratio. Very satisfied. I'll recommend for sure.
27 November 2025
Tip top super
10 November 2025
Good price and prompt delivery
22 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
WARNING: Possible Data Leak & Phishing After Ordering – Extremely Serious Issue
This is a serious warning to anyone considering ordering from CentralePneus.
Right after placing a simple tyre order, I was targeted by high-level phishing attempts pretending to be a delivery service.
The SMS contained a fake link designed to steal bank details and Luxembourg authentication codes — the type of data used to access bank accounts in Luxembourg.
This happened immediately after my order, which raises a critical question:
➡️ Has customer data been compromised or insufficiently protected?
As a customer, I am absolutely shocked.
Not only have I still not received my order, but I also had to deal with an attempted theft of my identity and banking access.
This is NOT a minor incident.
This is a major security red flag that suggests that something is wrong either with the platform’s data protection or with how third-party partners handle customer information.
CentralePneus must urgently:
investigate a potential data breach,
reinforce their security systems,
communicate transparently with customers.
Until this is resolved, I strongly advise everyone to think twice before entering personal or payment information on this website.
Customers deserve safety — not phishing attempts following a purchase.
21 November 2025
Unprompted review
Reply from Centralepneus.lu
Dear Customer,
Thank you for your detailed feedback. We take any suggestion of a security issue very seriously. Please rest assured that the protection of our customers' data is a top priority and our website complies with all applicable consumer protection laws.
To investigate this incident thoroughly and ensure your account is fully secure, we kindly ask you to open a ticket with our after-sales service if you haven't done so already. Once your ticket is registered, our team will prioritize your case and work swiftly to clarify the situation.
In the meantime, please remain cautious with any unexpected messages. Thank you for bringing this concern to our attention.
Best regards,
Customer Support Team
I bought 8 tires 4 each
I bought 8 tires 4 each, one i got from year 2025, and the others from pirelli the expense ones, are from 2022, so i got old tires, i am not happy with that at all, about delivery it was fine and in time sure.
21 November 2025
Reply from Centralepneus.lu
Thank you for your feedback. Our website provides details about the manufacturing date for each tire, and products marked as DOT or DEMO are clearly indicated so you can make an informed purchase. If the age of the tires you received was not clearly communicated, please open a support ticket with our after‐sales service so that our team can review your order and address your concerns. We appreciate your input and are committed to your satisfaction.
Bad communication with the buyer
Bad communication with the buyer, without any information or late about the item, too long to sent the items, before was 3/4 days, this time it took about 2 weeks (more or less).
Before normally I give 5 *, unfortunately this time must be 2*.
17 November 2025
Reply from Centralepneus.lu
Hello, thank you for your feedback. We're sorry to hear that you experienced a delay in delivery and a lack of communication this time around. We strive to keep our customers informed at every step, and it seems we fell short here. To better assist you, could you please open a ticket with our customer service if you haven't already? That way, our agents can review your case in more detail and work on a resolution. We truly appreciate your loyalty and hope to improve your experience in the future.
Timely delivery
Tires arrived quickly. Partner company mounted the tires without problem
5 November 2025
Reply from Centralepneus.lu
We're sorry to hear about the delay with your delivery. Our shipping timelines can sometimes vary due to factors like transport conditions or unexpected events. To help resolve your issue as quickly as possible, please open a ticket with our after-sales support if you haven't already. We appreciate your patience and are here to assist you further.
4 tires bought a week ago
I just bought 4 tires. They seems to be fine, new in the factory package, right model and without any visible problems. Delivery very fast.
A couple of remarks though :
- the tires have factory stickers and they show worse fueleconomy rating than presented in the site, - C instead of B. This may be still OK and the rating on the site is taken from the customers feedback, and could be rightfully better. I cannot say , I just hope so and that all is honest in this sense.
- I tried to track the delivery to be home when they come, but it happened well before the tracking showed any progress, I was luckily home. So guys be aware.
19 November 2025
Alles Top ,super Firma.
14 November 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.