My sister & I booked & prepaid for a funeral plan in advance for our mother who is currently in residential home. The service we received was exemplary, friendly, professional & considerate. Would hi... See more
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Review summary
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Reviews shaping this summary
I have been considering prepaid cremation only plans for some time. I have chosen the Co-op because once you have made an enquiry they do not bombard you trying to get you to take out a plan. I... See more
Company replied
Got my son to sort out my funeral plan. As he had already done his with you I decided to use the same company. Easy to understand & set up in minutes. As i didn't receive confirmation we gave them a... See more
Company replied
Everything went well during the initial process and I feel the salesperson sold a good package which was clearly explained. You could maybe ask my family after the funeral (hopefully many years away)... See more
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Company details
Written by the company
We’re Central Co-op Funeral Plans, part of the OurCoop family, and we’re authorised and regulated by the Financial Conduct Authority to sell a range of fully guaranteed prepaid funeral plans. OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We’re here to help 24/7, 365 days a year.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 421378
- sales@funeralplanning.coop
- centralcoopfuneralplans.co.uk
4.9
Excellent
197 reviews
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She was very helpful going through all…
She was very helpful going through all the details with us gave us time to think every over
12 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. It’s lovely to hear that you felt so well supported throughout your appointment. Knowing she took the time to go through all the details with you and gave you the space you needed to think everything over really does mean a lot. That kind of patience and care is exactly what we want every family to experience.
Take care,
Central Co-op Funeral Plans
Choosing the right prepaid plan to suit my needs and choices
Listened to my choices and excellent advise on the packages which could be upgraded to my likes.
Very kind and caring, took time to explain everything.
Didn't feel rushed into making a decision.
100% service
Thank You
7 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear how well supported you felt throughout your funeral planning appointment. Knowing you were listened to, given excellent advice, and able to explore the packages at your own pace, without ever feeling rushed, is exactly the experience we want every member to have. Your kind words about the care, clarity and time taken to explain everything mean a great deal, and we truly appreciate your 100% feedback.
Take care,
Central Co-op Funeral Plans
Lovely lady helped us through…
Lovely lady helped us through everything at Castle Bromwich branch. Very helpful.
12 May 2026
Reply from Central Co-op Funeral Plans
hank you for your review. It’s lovely to hear that you were so well supported at the Castle Bromwich branch. Knowing that the lady who helped you guided you through everything with kindness and helpfulness will mean a great deal to the team there.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you found the experience easy, with everything clearly explained, and that the staff and surroundings felt pleasant and welcoming. Creating a calm, supportive environment is something we care deeply about, so your feedback means a lot.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re glad to hear that you found the service very understanding, even a few words like these mean a great deal, especially at such an important time.
Take care,
Central Co-op Funeral Plans
Excellent service
The lady who guided us through getting our parents funeral plans in place was lovely. She was friendly and professional and explained everything as we went through it. She was respectful of our wishes and very easy to talk and ask questions too. Both my sister and I felt very happy and comfortable with the experience.
14 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. It’s lovely to hear how well you were supported while arranging your parents’ funeral plans. Knowing that our team was friendly, professional and took the time to explain everything clearly, while being respectful of your wishes, really does mean a lot. It’s wonderful that both you and your sister felt comfortable, listened to and reassured throughout the process. We truly appreciate you sharing your experience.
Take care,
Central Co-op Funeral Plans
Above and beyond service!
The staff were lovely, Heidi dealt with my mom’s funeral plan. She was professional, precise and absolutely went above and beyond to make my mom feel at ease. Would highly recommend this service with Co Op to everyone
15 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear how well Heidi supported your mom with her funeral plan. Your words about her being professional, precise and going above and beyond to help your mom feel at ease really do mean a lot, that level of care is exactly what we hope every family experiences. We truly appreciate your recommendation.
Take care,
Central Co-op Funeral Plans
I asked around witch one was the best…
I asked around witch one was the best and they all said the co-op
We were so glad we took there advice
15 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear that friends and family recommended us, and that choosing to go ahead with your plan felt like the right decision. Knowing you’re glad you took their advice means a lot to us.
Take care,
Central Co-op Funeral Plans
Very good customer service and care. Very professional.
Very good customer service and care.
22 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you experienced very good customer service and care, that’s exactly the standard we want every customer to feel when arranging something so important. If you have any questions about your plan, we are always here to help.
Take care,
Central Co-op Funeral Plans
found the whole experience very easy…
found the whole experience very easy had a FaceTime consultation with a lady she was very helpful so went ahead and booked it there and then also got points on my coop card which is a bonus would recommend this service
14 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that the whole process felt easy for you, and that your FaceTime consultation was so helpful. It’s great to know the conversation gave you the confidence to go ahead and set everything up there and then. We are really appreciate your recommendation.
Take care,
Central Co-op Funeral Plans
Matthew was extremely professional
Matthew was extremely professional, he went through all options thoroughly.
I'd certainly recommend the service to others!,
A professional, yet personal, experience.
Thank you!
15 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear that Matthew provided such a professional and thorough explanation of all the options. Knowing that his approach helped you feel confident, while still keeping the experience personal, it is exactly what we hope for. It’s wonderful to hear you’d recommend the service to others. Thank you for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
Everything went well during the initial…
Everything went well during the initial process and I feel the salesperson sold a good package which was clearly explained. You could maybe ask my family after the funeral (hopefully many years away) how they felt it went and whether it was a worthwhile practice
28 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that everything went smoothly during the initial process and that the plan was clearly explained that clarity and confidence at the start is exactly what we aim for. If you ever want to revisit any details or have questions along the way, we’re here to help.
Take care,
Central Co-op Funeral Plans
Very professional service Matthew was very helpful explaining…
Matthew was very helpful explaining everything clearly and professionally and made our decision to go ahead with planning and buying our funeral plans from you a very easy decision
4 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear that Matthew was able to make everything clear and straightforward for you. Knowing his explanations helped you feel confident in your decision and made the whole process easy is exactly the experience we want people to have when arranging something so important. If you ever have any questions or would like to go over any part of your plan in the future, we’re always here to help.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that setting up your plan felt completely hassle‑free and straightforward. Knowing it was quick, no‑fuss and has taken a weight off your mind is exactly the reassurance we want people to feel when arranging something so important. If you ever want to go over any details or have questions in the future, we’re always here to help.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you experienced great service delivered with kindness, that’s exactly the standard we want every customer to feel when arranging something so personal. If you ever need anything else or would like to revisit any part of your plan, we’re always here to support you.
Take care,
Central Co-op Funeral Plans
Pleasant staff and ease of service
Pleasant staff and ease of service. Large choice and reasonable fees. An unpleasant subject dealt with well. Peace of mind.
16 April 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you found the staff pleasant and the whole process easy to navigate. Knowing that you had a good choice of options and felt the fees were reasonable is exactly the reassurance we hope to provide when discussing something that can feel like an uncomfortable subject. It’s great to hear that the experience gave you peace of mind, that means a lot.
Take care,
Central Co-op Funeral Plans
Easiest thing I have ever had to do
Easiest thing I have ever had to do, the information I asked for was given and more so I was happy to pay there and then
27 April 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that arranging your plan felt so straightforward and that you were given all the information you needed and more. Knowing the process was clear and easy enough for you to feel confident paying there and then is exactly the experience we aim to provide.
Take care,
Central Co-op Funeral Plans
It would have been 5 but we didn’t get…
It would have been 5 but we didn’t get a voucher like they advertised on TV.
26 May 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to leave your review. We’re really pleased to hear that you were happy with the service you received, and we appreciate your feedback about the TV offer. The promotion you’ve seen advertised relates to a different Co-operative Society, but we completely understand why this might have been confusing. We’d still like to make sure you feel valued, so we’ll be in touch directly to offer an alternative reward and go through the details with you. Thank you again for choosing us and for sharing your experience. If there’s anything more you need in the meantime, we’re always here to help.
Take care,
Central Co-op Funeral Plans
was made to feel very comfortable and…
I was made to feel very comfortable and welcome the lady was very professional in the way she explained everything to me.
29 April 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear that you were made to feel comfortable and welcome throughout your appointment. Feeling at ease is so important when discussing something so personal, and we’re really pleased the colleague you met explained everything professionally and clearly.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you found the service caring, understanding and informative. Those three words capture exactly the experience we want people to have when discussing something so personal and important.
Take care,
Central Co-op Funeral Plans
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