We increasingly used CEF to the point where they are the primary wholesaler our business uses today. A great local team in Stafford, who go the extra mile every time and don't quibble if somethin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered 6mm solar cable & 2x pair MC4 connectors; sadly only on pair in box with cable. Quick phone call to customer service (Sue?) who registered issue, followed up with a call back from Chris wh... See more
Company replied
CEF online - Delivered what I ordered, on the day I requested. Nothing exceptional, just as advertised. Now the staff at Redditch Branch, these guys are exceptional. Nothing is ever too much trou... See more
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My local store didn’t have the lights I wanted in stock but could see on their system 5 were available. Suggested I order online & would receive next day delivery. Arrived the next morning. So impress... See more
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Company details
- Electrical Wholesaler
- Cable Company
- Electrical Appliance Wholesaler
- Lighting Wholesaler
- Screw Supplier
- Solar Energy Equipment Supplier
About CEF
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
Georgina Mackie House, CV8 2SU, Kenilworth, United Kingdom
- 01763 272 717
- customerservices@cef.co.uk
- cef.co.uk
4.5
Excellent
29K reviews
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Stop offering pre 10am delivery as it…
Stop offering pre 10am delivery as it never arrives pre 10am. We paid 14.95 for this service and it never appeared till late afternoon. I was actually at the store it was due to be delivered to at 10.30-11am and this order wasn't there. I checked the tracking later that afternoon and it said it was delivered at 10am which is total rubbish. CEF should stop using DX as this isn't the first time this has happened and the main reason for using CEF online is their promise to get deliveries the next day pre 10am. When you speak with CEF online they are always very apologetic and say that you will get refunded the delivery charge. Never seen it yet. I mentioned this when they called me and was told to speak with my account branch, what's the point in that when I ordered from CEF online.
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from CEF
Thank you very much for your review Dean.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review Kenneth.
Best Regards
Adele Feller (Customer Services Manager)
Easy to navigate website and reasonable…
Easy to navigate website and reasonable prices for the items good delivery on items not in stock
3 August 2026
Reply from CEF
Thank you very much for your review Nigel.
Best Regards
Adele Feller (Customer Services Manager)
I initially called your store in Troon…
I initially called your store in Troon and was met with an extremely unhelpful and disinterested individual who refused to even contemplate discussing my needs and pushed off to the website. Being sight compromised, I had to get wife to go online to complete my order. Were I not in such urgent need of the part, I would have gone elsewhere...... This now mentioned, the online process worked well, the part arrived in good order and in quick time.
4 August 2026
Reply from CEF
Thank you for your review.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Really helpful staff and great prices
2 August 2026
Reply from CEF
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Wrong description on website
Unfortunately website description was incorrect resulting in me ordering items which were not as described. Rang to speak to customer services who said sometimes pictures and descriptions can be incorrect or missing images. Not very helpful. Had to then take items for credit to local branch.
4 August 2026
Reply from CEF
Thank you for your review.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Highly recommended.
Ordered a Dewalt pole hedge trimmer and CEF had the best price AND free next day delivery, superb company.
4 August 2026
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Equipment arrived in good time.
3 August 2026
Reply from CEF
Thank you very much for your review Allan.
Best Regards
Adele Feller (Customer Services Manager)
Very good service
Very good service. Rang to check it was me that placed the order and delivered very quickly
3 August 2026
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Good customer service
I purchased a toothbrush charger just over a year ago which suddenly stopped working. I could not find the receipts but knew the purchase date and got a new replacement the next day. No fuss. Well done customer service.
3 August 2026
Reply from CEF
Thank you very much for your review Terence.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Very helpful front desk service
Very helpful front desk service. They found exactly what I was looking for and it was delivered to my home the next day
20 July 2026
Reply from CEF
Thank you very much for your review Andrew.
Best Regards
Adele Feller (Customer Services Manager)
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