CCUSA Reviews 

299
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful and supportive throughout their journey. Many people highlight the exceptional service, noting that the company makes the entire process easy and stress-free. Reviewers frequently mention quick response times and effective customer support in addressing any questions or concerns. People appreciate the continuous guidance and care provided, from initial application to post-camp check-ins. Many consumers feel well-supported and confident, leading to unforgettable experiences thanks to the company's assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and support throughout... See more

Service

Users describe positive interactions with service, highlighting the company's incredible assistance in... See more

Customer service

Customers had positive experiences with customer service, consistently praising the staff for being helpful,... See more

Response time

People report positive experiences with response times, consistently highlighting the staff's quick and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy and seamless process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great company for anyone looking to try a summer camp in the USA or Canada. They have the most friendly staff who support you along your whole journey: before, during and after camp. Their fees were... See more

Rated 5 out of 5 stars

Ccusa not only costs very little fees but also has outstanding staff and support. At no point did I feel unsure or uncomfortable with my upcoming trip as they had me prepared! I wish ccusa could be mo... See more

Rated 5 out of 5 stars

My experience with CCUSA has been incredible from start to finish. All my questions were answered quickly, and they made the application process very easy to follow. As a first-timer, I was nervous... See more

Rated 5 out of 5 stars

This was something I had never experienced with other camp agencies - it was nice that CCUSA checked up on me whilst I was at camp, they made sure I was getting the summer they promised. The CCUSA tea... See more

Company replied


Company details

  1. Cultural Tours Provider
  2. Recreational and Vacation Camps
  3. Summer Camp
  4. Tour Operator
  5. Travel Agency
  6. Visa Consultant

Written by the company

CCUSA are worldwide adventure specialists. We have been around for 40 years, offering affordable work/travel experiences. You can work at a summer camp in America, Canada or Croatia, head to Canada for a ski season, intern with Elephants in Thailand, volunteer at the Great Barrier Reef or work at one of the top theme parks in the States! Whatever your interests or budget, CCUSA will have a program for you! In 1985, CCUSA was created as a company to provide young people from around the world an exciting opportunity to experience summer camp in the USA. Today, we are an internationally recognized organization that offers over 15 programs worldwide and recruits from over 60 countries. We have placed over 310,000 young people in hundreds of summer camps and seasonal employment positions across the USA, Canada, Australia, New Zealand, Ireland, the UK, Europe, Brazil, Asia and South Africa! In 1985 the Camp Counselors USA program was founded to give international staff the chance to work in the USA and share their culture and experiences with American children during their summer holidays. As a staff provider for more than 900 US camps, Camp Counselors USA has developed a renowned reputation for the high quality of service we provide to both our participants and our camps. Camp Counselors USA is respected in the US camping industry as the company that provides only the best quality counselors and support staff to camps. The participants we recruit are known for their great attitudes, strong work ethic and abilities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

299 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(299)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing team!!

Honestly, this company has been so helpful and super friendly. I couldn't fault the hard work Dave and Georgia have put in to getting me prepared for camp. I feel confident and safe starting this new adventure. Thank you for all your help.
Regards,
Jack

29 April 2023
Unprompted review
Rated 5 out of 5 stars

My experience with ccusa was a great…

My experience with ccusa was a great one as they helped so much and they will remind you of things and they have this footprints which you now what needs to be done so basically a check list which helps. I would recommend this company ☺️

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Helpful and super friendly!

CCUSA have made the process so simple! This will be my first time going to camp this summer, and everything you need to know is covered by the information given by the team. The instruction documents have all been easy to follow, and the updates have been super helpful. I never would have been able to complete it all without their help! So many tips and guidance that would easily be overlooked.

26 April 2023
Unprompted review
Rated 5 out of 5 stars

CCUSA have been fantastic

CCUSA have been fantastic and Dave and Georgia couldn't have been more helpful. They have made the application process very clear and straightforward and are always very quick to reply to any questions. I would highly recommend CCUSA and will definitely be using them again.

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Overall view

The staff are exceptionally helpful and went through the exact process that they send you through so are exceptionally knowledgeable on what to do and how to complete some of the major issues that you may have like signing up for your visa or police background checks

27 April 2023
Unprompted review
Rated 5 out of 5 stars

I cannot recommend CCUSA enough!

I cannot recommend CCUSA enough!! Having been to camp through Camp America before, i can say that not only do CCUSA charge MUCH smaller fees and give you much more of your camp wages (the main reason I switched agency this time) but also CCUSA are incredibly helpful, guiding you through every single step, holding your hand the whole way, and always available to answer any of my stupid questions very quickly. Also, rather than a customer-service-email situation from camp america, through CCUSA i was always dealing with the same incredibly helpful two people (Dave and Georgia!) who were so fast and lovely and responded to my every question through whatsapp. It has been such a more personal and reassuring experience, they go above and beyond. Thank you so much Dave and Georgia!!!

27 April 2023
Unprompted review
Rated 5 out of 5 stars

CCUSA have been so helpful!!

CCUSA have been so helpful in getting on my journey to work at Summer Camp! I am so grateful for all their help and replying to my endless emails about every little detail!
Would highly recommend them if your thinking of working at summer camp!

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Application💜

As a first time applicant, it helped a lot that every question got quick answers as well as assistance as needed. Thank you CCUSA

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful :)

CCUSA have been so helpful in assisting me with my application to work in America. They have helped me MASSIVELY with the VISA process an to explain how everything will happen.
They are very easy to get into contact with and will always help with what they can :)

A big thank you to Dave who has continued to help me with my silly questions & Georgia with her stories about past experiences :)

26 April 2023
Unprompted review
Rated 5 out of 5 stars

CCUSA have been so great…

CCUSA have been so great with getting me ready for this summer. Staff are available to talk to every step of the way and are always willing to answer any question I’ve had.

26 April 2023
Unprompted review
Rated 1 out of 5 stars

I am extremely dissapointed in ccusa

I am extremely dissapointed in ccusa. Without going into to many details, my first camp placement last summer turned out to be an extremely unhealthy and unsafe work enviroment. I am still paying the price from the camps extreme neglect both physically and financially. Not only did I receive no help from ccusa getting out of this situation (I arranged a new camp job at an amazing other camp myself) they also had the nerve to make me pay 500$ for breach of contract, even though I remained employed under ccusa with the new camp I went to. As a young person in the situation I was in, I payed this money just to get out. This on top of more medical bills that came in later has made me look back on the extremely poor service ccusa has delivered and has made me more then dissapointed in their way of dealing with young people hoping to have a great summer experience. I feel negeclected and taken advantage off while in an already terrible situation to begin with. If this whole situation by itself wasnt bad enough I am now being straight out ignored by ccusa's office (both local and main office in america) which is why I feel the need to write this review. If you are looking to have a great summer experience ccusa might still be a great option for you, however if you are looking for a great summer experience while also feeling safe and protected by thr company earning a LOT of money from you if god forbid you happen to end up in a bad situation I would most deffinitly not recommend ccusa.

30 June 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Hi Jessie,

Thank you for your feedback, and I'm sorry to hear about your experience last summer. I can't find an application from you through the UK Office, so I'm afraid that I cannot get any information about the specifics of your situation.

However, if you are waiting on a response from the office where you applied, I'm more than happy to help. My email address is davidk@ccusa.co.uk.

Also...have you completed the feedback form through your CCUSA profile? This helps us to learn about the experiences of our counselors, as well as what we're doing right...and where we can improve.

I am sorry that things didn't work out with your first camp, but hope that your 2nd camp gave you a more positive experience.

All the best + take care,

- Dave 🇺🇸

Rated 5 out of 5 stars

2nd summer with CCusa/usasummercamp and…

2nd summer with CCusa/usasummercamp and couldn't have made life easier - over prepared for everything because of how much help is on off - Every member of staff I come into contact with has been extremely helpful - 100% recommend and will use them every year I plan to go to camp!!

13 June 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Thanks for the positive review Chris 🇺🇸♥️

We're looking forward to helping with your return to camp this summer + hope that you'll be able to return for many more years to come!

- Dave

Rated 1 out of 5 stars

Terrible experience with CCUSA..

Terrible experience with CCUSA... Had trouble with the camp directors. When I tried to explain to CCUSA about the toxic work environment at the camp. They didn't seem willing to help and even called camp about the issues even though I wanted it to be confidentially, because the camp directors experienced every contact with CCUSA as we where talking behind their back.

19 July 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Hey Magnus 👋

While I'm sorry to hear about your experience at camp, I see that you live in Denmark...and we don't have an office there 😬

These reviews relate to the experiences of people who applied through the CCUSA office in the UK.

Rated 4 out of 5 stars

Amazing Experience, Poor Pay

All in all, CCUSA are an excellent company and really help with every step of getting to camp. Never felt confused and knew that if I was then I could always ask. Had a lot of trouble with my GP and the health form but CCUSA allowed me to turn it in past the deadline without a fee. I really did enjoy my summer and it was an experience I won't forget.

One major con is the pay, you don't truly understand how little the pay is until you find out the American staff are getting more than double, including the under 18s. As someone that was a Unit Leader and did a lot more work as a result, this felt like a slap to the face. Maybe CCUSA don't know about this, but that in itself should be a concern if so. I think all camps should be completely transparent about the pay and workload according to role.

31 May 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Hey Chloe and thanks for your thoughtful feedback. I'm really glad you had an incredible time at camp...and I'm hoping that I can shed some light on the pay.

For your first summer, camp pays quite a large fee to hire you. While they can hire American staff easily, it's significantly more difficult for them to hire international staff. However, without international staff, camp just wouldn't be the same which is why they love to hire people from all over the world 🌍♥️

As camp pay fees to hire 1st year counselors, they're not able to pay as much as an American staff members. However, if you return to camp, camp pays practically nothing + our returning counselors often get significantly higher wages!

I always think that the 1st summer is about having an incredible experience, gaining international work experience + having the opportunity to travel. I'm hopeful that you gained this at camp, and that your summer has left you with memories to last a lifetime 🇺🇸

- Dave

Rated 5 out of 5 stars

Amazing experience working with CCUSA

Amazing experience working with CCUSA, David in particular was super helpful and always quick to respond and answer any questions I had and was always on hand to help thoughout the entire process. Couldn't thank him enough.

31 May 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Hey Jamie! Thanks ever so much for your review + glad to hear that you had an amazing experience. We always hope that our counselors love their summer at camp...and it certainly sounds like you did 🤩

Rated 5 out of 5 stars

Couldn't recommend highly enough!

CCUSA were fantastic for me throughout the entire process. The lead up can be quite stressful with forms etc but their personal touch and availability 24/7 made it so much easier than it potentially could of been. I am going for my 4th summer in America, my 3rd with them after I switched over from my first year. Summer camp is a life changing experience and CCUSA are perfect for helping you get there stress free!

14 October 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Appreciate the review Shaun 🙇

Glad that we've been able to help with 3 out of your 4 summers...and we'll hope to assist with many more 😄

Rated 5 out of 5 stars

Fab company, run by fab people!!

I've had nothing but a great experience with this company! they are always transparent about their fees and have extremely clear T&C's!

Their application process is very simply laid out and made clear and concise. If you do happen to get stuck at any point, their team is always there to assist you.

Everyone who I've been in contact with at CCUSA has been very helpful and timely with their responses.

They have ready prepared instructions for each and every one of the components, which I found very helpful... especially for the visa application section.

They have enabled me to spend the best summers of my life in the USA and can honestly say that I've found my second home and family out there... all thanks to CCUSA and their amazing staff!

11 October 2022
Unprompted review

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