CCUSA Reviews 

299
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful and supportive throughout their journey. Many people highlight the exceptional service, noting that the company makes the entire process easy and stress-free. Reviewers frequently mention quick response times and effective customer support in addressing any questions or concerns. People appreciate the continuous guidance and care provided, from initial application to post-camp check-ins. Many consumers feel well-supported and confident, leading to unforgettable experiences thanks to the company's assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and support throughout... See more

Service

Users describe positive interactions with service, highlighting the company's incredible assistance in... See more

Customer service

Customers had positive experiences with customer service, consistently praising the staff for being helpful,... See more

Response time

People report positive experiences with response times, consistently highlighting the staff's quick and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy and seamless process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great company for anyone looking to try a summer camp in the USA or Canada. They have the most friendly staff who support you along your whole journey: before, during and after camp. Their fees were... See more

Rated 5 out of 5 stars

Ccusa not only costs very little fees but also has outstanding staff and support. At no point did I feel unsure or uncomfortable with my upcoming trip as they had me prepared! I wish ccusa could be mo... See more

Rated 5 out of 5 stars

My experience with CCUSA has been incredible from start to finish. All my questions were answered quickly, and they made the application process very easy to follow. As a first-timer, I was nervous... See more

Rated 5 out of 5 stars

This was something I had never experienced with other camp agencies - it was nice that CCUSA checked up on me whilst I was at camp, they made sure I was getting the summer they promised. The CCUSA tea... See more

Company replied


Company details

  1. Cultural Tours Provider
  2. Recreational and Vacation Camps
  3. Summer Camp
  4. Tour Operator
  5. Travel Agency
  6. Visa Consultant

Written by the company

CCUSA are worldwide adventure specialists. We have been around for 40 years, offering affordable work/travel experiences. You can work at a summer camp in America, Canada or Croatia, head to Canada for a ski season, intern with Elephants in Thailand, volunteer at the Great Barrier Reef or work at one of the top theme parks in the States! Whatever your interests or budget, CCUSA will have a program for you! In 1985, CCUSA was created as a company to provide young people from around the world an exciting opportunity to experience summer camp in the USA. Today, we are an internationally recognized organization that offers over 15 programs worldwide and recruits from over 60 countries. We have placed over 310,000 young people in hundreds of summer camps and seasonal employment positions across the USA, Canada, Australia, New Zealand, Ireland, the UK, Europe, Brazil, Asia and South Africa! In 1985 the Camp Counselors USA program was founded to give international staff the chance to work in the USA and share their culture and experiences with American children during their summer holidays. As a staff provider for more than 900 US camps, Camp Counselors USA has developed a renowned reputation for the high quality of service we provide to both our participants and our camps. Camp Counselors USA is respected in the US camping industry as the company that provides only the best quality counselors and support staff to camps. The participants we recruit are known for their great attitudes, strong work ethic and abilities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

299 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(299)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were super helpful with any…

They were super helpful with any paperwork questions that I had and they also got back to me within the day pretty much. Felt when talking to others out in the states that I paid a lot less and had a lot more support than other competitors. First year I used the flight centre to help book my flights to and from the US and again great communication from the company and super helpful. Overall could not of asked for a better company to of used.

11 October 2022
Unprompted review
Rated 5 out of 5 stars

CCUSA are AMAZING

CCUSA are AMAZING! From day one my camp recommended them and I’m so glad they did! The team are so helpful when it comes to any questions you have, and always around to answer emails and zoom calls it’s so reassuring! I would 100 recommend them to anyone going to summer camp!!

6 June 2022
Unprompted review
Rated 5 out of 5 stars

CCUSA is the best choice

CCUSA is the best choice for an agency to go to summer camp! They walked me through every step from applying, finding a camp, getting a J1 visa and making it home safely post camp. The summer camp experience is like nothing you could imagine and was the best thing I have ever done. You make friends for life! Honestly couldn’t recommend this agency more.

13 June 2022
Unprompted review
Rated 5 out of 5 stars

Most incredible experience and summer

I signed up in 2019 just before covid hit and unfortunately I couldn’t go to camp in 2020, but CCUSA never let me down and kept me updated the whole time and helped find another camp for me in 2022. The camp was an incredible and the summer I had was the most inspiring 3 months of my life.

11 October 2022
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect! Easy and simple application process, just working through tasks at your own pace. My interview was quick as they had already gathered all the personal information I had given them. Flights there and back were booked through the agency to make sure everything was alright.

11 June 2022
Unprompted review
Rated 5 out of 5 stars

Perfect visa sponsor

CCUSA sponsored my visa, talked me through everything I needed to do to get my J1 and get to camp.
Camp was the best, hardest but most rewarding thing I’ve ever done and the help CCUSA provided in ensuring all my documents were right and making sure I was confident going in was invaluable.

10 June 2022
Unprompted review
Rated 5 out of 5 stars

Ccusa are the best company to go with

Ccusa are the best company to go with! I spent my first two years at camp with another company. After being let down by this other company for another two years of being unable to attend camp I was recommended to go with ccusa. By far the best decision I made, they not only were able to get me to camp, they gave amazing customer service and supported me with anything I needed along the way. I had an amazing, life changing summer all thanks to this company. I would highly highly recommend ccusa!

11 June 2022
Unprompted review
Rated 5 out of 5 stars

Amazing team and amazing experience

My experience with CCUSA this year was perfect! They were super helpful with every step of the process, guiding me through everything and ensuring any concerns were answered almost immediately.
The interview team is extremely friendly, leaving me feeling safe and comfortable, but also super positive about the Summer ahead!
Regular emails throughout the application process and in the lead up to departure made me feel prepared and confident. They really do support you with absolutely everything and ensure you have the best Summer you possibly can!

22 June 2022
Unprompted review
Rated 5 out of 5 stars

Definitely go with CCUSA

I applied really late and thought I’d find it hard to be placed but the CCUSA process was super easy and simple, they’re a very personable company with great communication and I felt like I was in good hands. All I had to do was explain a bit about myself and describe what kind of camp I wanted to work at, from there they broke down the whole process of visa’s and any other paperworks. I was placed within a week of applying and had the best summer ever. Also a lot of the other internationals I met out at camp who had gone through other agencies told me about what their experience had been and what a large cut of their pay would be taken, CCUSA was definitely the best option.

20 June 2022
Unprompted review
Rated 5 out of 5 stars

CCUSA was very helpful

CCUSA was so helpful in the process leading up to me going to camp this summer! They were very approachable which made me feel comfortable in asking any questions I had before I went to camp. This was very reassuring as it was my first time at camp this year and so they made it very easy for me to prepare and get ready for my first summer at camp!

18 June 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

I applied with ccusa in 2020 and have been waiting for over 2 summers to finally get out overseas to my summer camp! its been the best decision I made, I've been supported throughout the whole time and felt comfortable contacting David king with any questions while getting help and straight to the point responses.
I would highly recommend ccusa to anyone looking for summer placement!

15 September 2022
Unprompted review
Rated 1 out of 5 stars

Self centered and money hungry.

These people have no interest in you, only your money. They will require full payment up front and if the camp is cancelled for any reason (they literally list every possible reason), you get no refund. This happened to us twice due to different Covid regulations in 2020 and 2021 and they couldn't care less that we had given them R7000 each, and incured costs of over R16000 between my wife and I. They said they also incurred costs which is a complete lie, all they did was print us a piece of paper which we had to pay delivery for. We found our own camp placement and they didn't give us a discount for that either. No sympathy that we had committed to the camp, incurred costs and had no other job for the next 6 months. They act like a friendly, caring family of campers, but are strictly business orientated, money hungry and focused on profits. 100% do not recommend. Find another way into the USA.

10 August 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Hi Roger,

While I sympathise with your situation, it sounds like you applied through the CCUSA office in South Africa. This page relates to the service provided by the UK office.

Here in the UK we have refunded everyone who wasn't able to work at camp in 2020 due to COVID. This summer, thousands of CCUSA counselors have been enjoying their summer at camps all over the US.

I am sorry that things did not work out for you, and would recommend contacting the office in South Africa if you have any further questions.

Take care,

- Dave

Rated 5 out of 5 stars

I cannot recommend the team at CCUSA uk…

I cannot recommend the team at CCUSA uk enough for helping me through this process and leading me to the perfect camp for me. The support is second to none and they are extremely helpful with any questions. Thankyou so much, I can’t wait for the summer of a life time.

23 June 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Thanks ever so much for your review Vicki 🤩 It's very much appreciated + glad that we could find the perfect camp for you. Have an incredible summer. You're going to love it 🇺🇲❤️

Rated 5 out of 5 stars

Phenomenal service from THE Summer Camp Specialists!

As someone who is travelling to the States for the first time this summer, I couldn’t recommend any other designated J-1 visa sponsor! The service has been unbelievable, from the very beginning to when I first applied for the 2022 Camp Counselors Program to helping me prepare/get ready for camp.

Any questions/queries I’ve had have been answered within 24 hours in a detailed and professional manner. I really appreciate all the support and guidance I’ve received from CCUSA and their placement record speaks for itself! It’s no surprise they’ve been going strong for 37 years!!!

13 June 2022
Unprompted review
CCUSA logo

Reply from CCUSA

😍😍 Awww...thanks so much Harry!

It's genuinely lovely to hear feedback like this + helps to show why we have the best job in the world (apart from working at summer camp 😄) I hope that camp exceeds your expectations in every way...and that this will be the first of many summers in the States for you!

Rated 5 out of 5 stars

Cant recommend CCUSA enough!

CCUSA have been nothing but amazing with guiding me through my camp application. Any questions I had was responded to within 24 hours always with a detailed response, cant recommend this agency enough!

13 June 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Thank you Ellie! We know that spending so long away from home can be a bit daunting, so I'm glad that we were able to provide quick, helpful advice during your application.

Have an amazing summer + hope you enjoy every minute of camp ☀️

Rated 5 out of 5 stars

Ignore the reviews about refunds

Ignore the reviews about refunds, they were issued eventually and CCUSA did a good job in not completely going under where no one would get a refund!
Second, Dave would get back to me within a day (most of the time within a couple of hours) and answer any questions.
Would recommend over any other "American Camp" agencies.

9 June 2022
Unprompted review
CCUSA logo

Reply from CCUSA

♥️♥️ Thanks Billy!

Although the last 2 summers have been rough (thanks COVID 😡) you're absolutely right + we have refunded everyone whose summer plans were spoiled.

Now things are pretty much back to normal, we've really enjoyed this season + being able to do what we love most... getting our counselors back to their summer homes 🏠♥️

Rated 5 out of 5 stars

Absolutely amazing customer service!

Honestly I cannot recommend CCUSA enough! I applied for the camp counsellor USA program last year for this summer. I had amazing communication from all staff throughout my whole application. The staff are all there to answer every question. They were able to provide support with everything from the application, to visa, to placement as-well as general questions!

2 June 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Thank you Kate 😁

As all CCUSA staff have worked at camp before, we know that it's a big thing to do...so we're happy to help out + answer all of those questions that we had during our 1st summer ☀️♥️

Rated 5 out of 5 stars

Ccusa is the best!!!

CCUSA has such supportive employees, ready to help with any question you may have! They answer emails and calls quickly and always try to figure the best options and deals for you😊. I am very glad i decided to take part in this program. The other people i met this far who will work at the camp are so lovely, funny, friendly and full of energy. I met a lot of people with the same vibes as i do! I am so excited to head to the camp next week! Many thanks CCUSA for supporting me each step to America for my very first time. Smooth application process with CCUSA! 5 stars is not enough id give 1000000000 stars!

26 May 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Love every word of this! Thank you for such a positive, thoughtful review and for choosing CCUSA 🥰

Now that you've made it to camp, I hope that you're thriving and experiencing a life-changing summer!

Rated 5 out of 5 stars

Great service from Dave and the team

Great service from Dave and the team, they keep you updated and notified throughout the application process and are always on hand to answer any questions via phone or email.

20 May 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Thanks Wes 🤘

Appreciate your review + glad we've been able to help with another fantastic summer at camp for you. Let's hope you can keep returning for as long as possible 😃

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