Cash Money Reviews 

8,164
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 900 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and efficient loan processes that make managing personal finances straightforward and stress-free. Many people deeply appreciate the helpful customer support team and flexible repayment options available when unexpected financial emergencies arise. Users note how quick the online and in-store service is, making it easy to access funds without unnecessary complications. Some reviewers were not happy with communication issues, mentioning difficulties getting timely responses from support representatives when asking questions. A few other people also felt that payment schedules could be improved, noting challenges with date alignment for specific assistance recipients.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly, polite,... See more

Service

Customers had positive experiences with service, describing it as fast, convenient, and efficient. Reviewers... See more

Payment

Customers consistently note ambiguous experiences with payment, reflecting a high level of disagreement. Many... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and courteous... See more

User experience

Users describe positive interactions with user_experience, highlighting a fast and simple online application... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was great and fast. I had a couple of questions which the operator couldn't answer, and I sent and email twice and received the same standard email in response. The customer service needs to pick... See more

Company replied

Rated 5 out of 5 stars

Cashmoney is always great to deal with for any financial services I've needed, the payday loan process is easy and quick to get through and receive funds through. The one time my cheque was late and... See more

Company replied

Rated 5 out of 5 stars

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied


Company details

  1. Loan Agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.3

All reviews

(8,164)

871 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not even 30 seconds of me putting my…

Not even 30 seconds of me putting my info/ bank info in and denied me when carefully reviewed when wasn't even reviewed and I think that it should gave a lower amount to start with instead of just plainly denial....

17 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

it easy

its been easy fast

16 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review.

Rated 5 out of 5 stars

I am a satisfied customer of CashMoney

I am a satisfied customer of CashMoney.
Their services are professional, reliable, and always meet my expectations.
The team provides clear communication and fast solutions, which makes the experience both smooth and trustworthy.

5 September 2025
Unprompted review
Cash Money logo

Reply from Cash Money

We strive to make customer satisfaction a priority and your 5-Star rating reflects the success of that effort. Thank you for choosing LendDirect and we look forward to seeing you again.

Rated 1 out of 5 stars

TERRIBLE.........HAVE BEEN TRYING TO REALOAN FOR A WEEK

TERRIBLE.........HAVE BEEN TRYING TO RELOAN FOR A WEEK......NO MONEY,,,,,BECAUSE I PAID OFF MY LAST LOAN...AND HAVE BEEN TURNED DOWN EVERY DAY SINCE, ALSO....IT'S NEARLY IMPOSSIBLE TO APPLY FOR A SIMPLE PAYDAY LOAN....THEY AUTO MATICALLY TAKE YOU TO AN INSTALLMENT LOAN APPLICATION......WHICH WILL BE DENIED....WOULDN'T RECOMMEND

1 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

quick and easy

it was quick and easy to apply

10 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate you!

Rated 5 out of 5 stars

fast & reliable

30 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!

Rated 1 out of 5 stars

The process now with plaid is too…difficult

The process now with plaid is too difficult to deal with. your system use to allow an auto sign in for banking. Now you need to upload statements on top of connecting. After 14 years of useing your company I will now be using other companies that are more user friendly for the future.

2 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 3 out of 5 stars

Website not responsive

Website not responsive

1 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

Line of Credit Facility at Cash Money is Awesome

The Line of Credit facility at Cash Money is awesome. I am happy to use it whenever I need. There's also a loan protecting insurance feature that comes with it at minimal price that pays your minimum payment or total payment in case you cannot work due to health reasons.

29 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We were happy to help. Thank you for choosing Cash Money.

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