Cash Money Reviews 

8,164
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 900 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and efficient loan processes that make managing personal finances straightforward and stress-free. Many people deeply appreciate the helpful customer support team and flexible repayment options available when unexpected financial emergencies arise. Users note how quick the online and in-store service is, making it easy to access funds without unnecessary complications. Some reviewers were not happy with communication issues, mentioning difficulties getting timely responses from support representatives when asking questions. A few other people also felt that payment schedules could be improved, noting challenges with date alignment for specific assistance recipients.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly, polite,... See more

Service

Customers had positive experiences with service, describing it as fast, convenient, and efficient. Reviewers... See more

Payment

Customers consistently note ambiguous experiences with payment, reflecting a high level of disagreement. Many... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and courteous... See more

User experience

Users describe positive interactions with user_experience, highlighting a fast and simple online application... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was great and fast. I had a couple of questions which the operator couldn't answer, and I sent and email twice and received the same standard email in response. The customer service needs to pick... See more

Company replied

Rated 5 out of 5 stars

Cashmoney is always great to deal with for any financial services I've needed, the payday loan process is easy and quick to get through and receive funds through. The one time my cheque was late and... See more

Company replied

Rated 5 out of 5 stars

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied


Company details

  1. Loan Agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.3

All reviews

(8,164)

870 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I happy cash is always available to get…

I happy cash is always available to get a loan anytime anywhere , instance cash on line or in store , thank you for always there

1 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. We appreciate you!

Rated 5 out of 5 stars

Good as can be

30 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. We appreciate you!

Rated 5 out of 5 stars

Super quick and easy

Super quick, easy, and efficient options. As you repay your loan, you have access to the funds again. Auto pay direct from bank account and reminders sent from Cash Money!! Super pleased with this PLC.

25 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review.

Rated 5 out of 5 stars

Great service

Great experience

28 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for your business. We appreciate you!

Rated 3 out of 5 stars

I can’t access more funds when I need…

I can’t access more funds when I need of my whole lending I’m allowed

27 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

It was very easy and efficient

It was very easy and efficient . I was able to do everything online and if I did needed help the help the staff member were to help me when I called in . I highly recommend Cash Money, they have helped me when I’ve been in right spots a few time

26 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of LendDirect. We are pleased to hear that you had an excellent experience with our Mississauga team members. We appreciate you!

Rated 2 out of 5 stars

The fact that it is so hard for Cash…

The fact that it is so hard for Cash Money to set their computer system to follow the BC Disability Assistance Paydates is astonishing. Maybe you shouldn't accept B.C. Disability Assistance recipients. Yes, while most pay dates are 4 weeks apart there are a few months that are 5 weeks apart. Loan Express, ICash and Speedy Cash are able to follow the payment schedule for BC Disability Assistance recipients

24 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

used to

used to. not showing pay day loan options and phone app also sucks as you cannot apply from that app.

24 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. We appreciate you!

Rated 5 out of 5 stars

The Service was good

The Service was good. And the communication was clear.

24 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review.

Rated 1 out of 5 stars

Cash Money should stop accepting…

Cash Money should stop accepting applications from BC Disability Assistance Recipients. This is the only loan company I have dealt with that; can't align the payment dates for those recipients/customers. They had to pay back hundreds of BC Residents because of only 3 week loans and not payday to payday. This ends up causing people to have NSF and charges for that. On the other hand Speedy Cash, Loan Express and ICash get 4 or 5 stars because they align the payment dates with the BC Disability Assistance Schedule.

24 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

Easy straight forward

Easy straight forward. Quick service always.

22 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for your business. We appreciate you!

Rated 1 out of 5 stars

I know I can get a loan with you guys…

I know I can get a loan with you guys because I have called and yet online you say no

19 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 3 out of 5 stars

Cant pay my 10$ I owe

19 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

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