Cash Money Reviews 

8,164
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 900 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and efficient loan processes that make managing personal finances straightforward and stress-free. Many people deeply appreciate the helpful customer support team and flexible repayment options available when unexpected financial emergencies arise. Users note how quick the online and in-store service is, making it easy to access funds without unnecessary complications. Some reviewers were not happy with communication issues, mentioning difficulties getting timely responses from support representatives when asking questions. A few other people also felt that payment schedules could be improved, noting challenges with date alignment for specific assistance recipients.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly, polite,... See more

Service

Customers had positive experiences with service, describing it as fast, convenient, and efficient. Reviewers... See more

Payment

Customers consistently note ambiguous experiences with payment, reflecting a high level of disagreement. Many... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and courteous... See more

User experience

Users describe positive interactions with user_experience, highlighting a fast and simple online application... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was great and fast. I had a couple of questions which the operator couldn't answer, and I sent and email twice and received the same standard email in response. The customer service needs to pick... See more

Company replied

Rated 5 out of 5 stars

Cashmoney is always great to deal with for any financial services I've needed, the payday loan process is easy and quick to get through and receive funds through. The one time my cheque was late and... See more

Company replied

Rated 5 out of 5 stars

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied


Company details

  1. Loan Agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.3

All reviews

(8,164)

871 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

extremly pour credit and still got a line of credit

being under a costumer proposal its very hard to find a lender that will actually lend you money and help rebuild your credit. i mean interest are not that high for someone in that situation and the amount they loaned was decent

1 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our team members. We appreciate you!

Rated 5 out of 5 stars

CASH MONEY is simply the BEST

CASH MONEY is simply the BEST! I have been their customer for several years now. They have excellent customer service all the time and very flexible system that allows you change payment due dates, in case you need more time to pay due to unavoidable circumstances and once you paid off your balance, they allow you to re-borrow/re-loan quickly. Highly recommended!!!

24 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our team members. We appreciate you!

Rated 5 out of 5 stars

Convenient exchanger

Convenient exchanger, simple registration, no need to contact support, well-thought-out instructions, very fast deposits and withdrawals

1 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

Easy process

Easy process, provided required documents, loan was approved and money deposited within 24 hours.

25 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.

Rated 5 out of 5 stars

Happiness

just overall work is 100% great......alway get what i need ty Cashmoney/Lend
direct

1 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing LendDirect.

Rated 1 out of 5 stars

Communication hampered by strong…

Communication hampered by strong accents; can't understand what the employees are saying. No face to face communication. Stores closed or are closing. They are totally dependent on systems and computers. All adding up to difficulty in communication and understanding.

24 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Cash Money service

The service is quick and dependable when needed.
Whenever I have to contact the service centre, staff is always polite. I love the option where I can pay in advance instead of making one bulk payment

30 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

Fast n easy

Fast n easy. Great customer service when ive needed it in the past. Transaction is quick.

30 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

Rated 3 out of 5 stars

It’s because Online application isn’t…

It’s because Online application isn’t bad at all. When I keep applying for a loan it’s a hassle for me because plaid doesn’t recognize my bank I have to send a message or call customer service to preapproved my loan which inconvenient for me. I tried to go to the store earlier however they change location, I can’t even the location that’s also very inconvenient for me…

I don’t know if you still have in Richmond BC location?

29 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 1 out of 5 stars

very hard to access cash money side…

very hard to access cash money side online, i just see lend direct. I want to get another pay day loan, but have to log out and log back in. Not very user friendly. Every month the same, hard to access the Cash Money side.

30 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

I was in a bind and needed some money…

I was in a bind and needed some money and thankfully it was quick and easy to get some in a desperate time of need.

19 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!

Rated 5 out of 5 stars

They are always there when I need it

They are always there when I need it. They are very friendly and helpful. Thank you for your services

29 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 4 out of 5 stars

Online application

I completed the process online with no issues and was approved for my loan. I chose to be paid by interac. It's now been over 5 hours and have not received anything. I did call after 2 hours and the person I spoke to was very attentive and helpful. She confirmed everything was approved. It is a Sunday so hopefully that is the mitigating factor as to the slow payment.

28 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Awesome fantastic if ever you need…

Awesome fantastic if ever you need money they send you right away in the twinkling of an eye fast fast fast transaction…

26 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.

Rated 1 out of 5 stars

Pre- Approval then shut me down with no communication

I applied for there offer which was pre-approved. I fill out all information and approval was ok. Then nothing happened? Why would you send something and then I get no communication. Stop sending false information.

28 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

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