Cash Money Reviews 

8,164
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 900 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and efficient loan processes that make managing personal finances straightforward and stress-free. Many people deeply appreciate the helpful customer support team and flexible repayment options available when unexpected financial emergencies arise. Users note how quick the online and in-store service is, making it easy to access funds without unnecessary complications. Some reviewers were not happy with communication issues, mentioning difficulties getting timely responses from support representatives when asking questions. A few other people also felt that payment schedules could be improved, noting challenges with date alignment for specific assistance recipients.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly, polite,... See more

Service

Customers had positive experiences with service, describing it as fast, convenient, and efficient. Reviewers... See more

Payment

Customers consistently note ambiguous experiences with payment, reflecting a high level of disagreement. Many... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and courteous... See more

User experience

Users describe positive interactions with user_experience, highlighting a fast and simple online application... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was great and fast. I had a couple of questions which the operator couldn't answer, and I sent and email twice and received the same standard email in response. The customer service needs to pick... See more

Company replied

Rated 5 out of 5 stars

Cashmoney is always great to deal with for any financial services I've needed, the payday loan process is easy and quick to get through and receive funds through. The one time my cheque was late and... See more

Company replied

Rated 5 out of 5 stars

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied


Company details

  1. Loan Agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.3

All reviews

(8,164)

870 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I find Cash Money as helpful and…

I find Cash Money as helpful and supportive lender
Easy access available when needed

16 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this 5-star review. We appreciate you!

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Great experience made easy with great customer service and easy to use online app.

15 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

It is fast and convenient

It is fast and convenient

14 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our team members. We appreciate you!

Rated 1 out of 5 stars

Friend

I my phone repair

13 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to customerservice@cashmoney.ca and a team member will contact you.

Rated 2 out of 5 stars

My complaint isn't about cashmoneys…

My complaint isn't about cashmoneys services, its actually directed towards plaid.
Ive spent over an hour trying to connect my KOHO bank account to their website in order to receive my payment. After ive selected my bank institution, plaid presents me with "need to update bank account to continue" page. There's nothing wrong with my bank account that requires an update. It's as updated as can be. Ive gone so far as to add specifically through the bank options on my cashmoney account info and still there's no follow through. I cant receive any loan if it does not allow me to continue on. Very, very frustrating

11 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to customerservice@cashmoney.ca and a team member will contact you.

Rated 5 out of 5 stars

Easily approved

Easily approved

10 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!

Rated 1 out of 5 stars

So much for “guaranteed approval

So much for “guaranteed approval, no refusals”. Denied even when I did everything they told me to

9 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to customerservice@cashmoney.ca and a team member will contact you.

Rated 5 out of 5 stars

Very easy process

Very easy process, no judgment, quickly answered all emails, very happy with the whole process 😀

8 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

Fastest loan company

Fastest loan company

7 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.

Rated 5 out of 5 stars

Hi the employee are very good and they…

Hi the employee are very good and they explain step by step to their cliant

7 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to LendDirect. Thank you for your review and your business.

Rated 4 out of 5 stars

I took off a star because I find it…

I took off a star because I find it difficult because plaid doesn’t work for me because my bank is not on list and I have to find other ways to submit my information. Customer service whenever I call is excellent however.

7 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate you!

Rated 5 out of 5 stars

Great staff both on site and over the…

Great staff both on site and over the phone/emails. Great service and reliable on payment plans.

7 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

Awesome experience

Very quick service

4 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!

Rated 5 out of 5 stars

Very thorough

Very thorough, and very quick. A pleasure to work with.

5 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate you!

Rated 1 out of 5 stars

The stores being gone

The stores being gone, and cant do the online thingy 😒 has me giving up on years of good service to you.

5 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Always there when I need them

Always there when I need them. Easy payments

3 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

The best loans for every situation

The best loans for every situation. Flexible payments and instalments.

2 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

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