Cases and Clues | Award-winning Immersive Case Files Reviews 

1,491
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My partner brought me the paradise turns deadly. It was incredible. As a massive true crime fan. We did this together. Everything was included. It made our brains work. I'm so happy. It took us 2 hou... See more

Rated 5 out of 5 stars

My husband and I are avid crime programme watchers, we was brought this for Christmas. We visit friends quite a lot and stay on a holiday park, we're not drinkers so stay in the van in the evenings an... See more

Rated 5 out of 5 stars

I got the Kiss of Death game for my anniversary with my partner. It was incredible. We're beginners at solving mysteries but decided to give the medium difficulty ago. It was amazing. Took us a good f... See more

Company replied

Rated 4 out of 5 stars

It was a great night solving the case with a couple of friends. My only grumble is to do with logging into one of the suspects email account. We tried every password we could think of (including the c... See more

Company details

Written by the company

At Cases & Clues, we create immersive, high-quality murder mystery games that bring friends, families, and teams together for unforgettable experiences. Whether you're cracking a cold case at home, hosting a thrilling game night, or looking for a unique team-building challenge, our mysteries are designed to test your detective skills, spark conversations, and keep you on the edge of your seat. With meticulously crafted evidence, realistic documents, and gripping narratives, our games offer more than just entertainment—they turn you into a real detective. Our best-selling mystery kits make for the perfect gift, an alternative to escape rooms, or a fresh way to spend quality time with loved ones. Not to mention... they are the perfect gift for any member of the family, whether it's for your mum, dad, brother, sister, or even your partner in crime for date night! Join thousands of detectives who have already solved our cases—can you uncover the truth?


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,491)

1,203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a great escape for all wannabe detectives

What a great escape for all wannabe detectives. The evidence is beautifully presented and it makes you feel like you're working on a real case. Every clue is there, if you pay attention, and solving the real-life mysteries is satisfying. Would definitely recommend.

25 December 2025
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

thank you so much for a great review!

Rated 1 out of 5 stars

Took money out my account but didn't…

Took money out my account but didn't send order, after chasing them, they finally got in touch to say they would send it.
No confirmation on tracking.
When it finally arrived a week later was missing valentine's card and code for ultimate package ( by the way the drinks and food thing is shit thought it would give you actual recipe ideas) . When questioned this they said it was after valentine's so that wasn't sending it anymore. I paid for the package which was placed before valentine's so that's what I expect. Will definitely not order anything from here again

20 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

we do apologise for the delay in receiving your order, we work really hard behind the scenes to not only get you your order as soon as possible but also work out the cause of the issue to ensure this doesn't happen again!

Rated 5 out of 5 stars

Brilliant!!

Brilliant details throughout the experience, I do recommend following the steps in the order that they have laid out otherwise you may encounter a spoiler. Thoroughly enjoyed it though!

15 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

thank you so much for the review! 😍

Rated 3 out of 5 stars

The case was clever but tech let it down

The case itself was very clever and the clues well thought out but the tech element just wasn't up to the task. Very slow loading and gateway errors throughout the evening. Sort the tech and it would be 5 stars all day long

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

We’re truly sorry for your experience, this isn’t the standard we hold ourselves to. Please email us at vip@casesandclues.co.uk
and we’d like to privately send you something as an apology.

We’re truly sorry for the disruption during Valentine's evening. We underestimated how many detectives had saved or re-homed their cases from Christmas and Black Friday to play on the 14th, which placed unexpected pressure on our systems.

We’ve since strengthened everything significantly, and this won’t happen again.

Rated 5 out of 5 stars

Enjoyed a lovely evening playing this…

Enjoyed a lovely evening playing this for valentine’s. As you can imagine hundreds of others were playing the same case at the exact same time so the website was a little slow however we persevered and was still an enjoyable night. Lots of twists to keep you guessing but clues available if you get stumped which are of various levels so you still experience the game. Will definitely be buying another in the future, customer support is very helpful!

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

thank you so much for such a lovely review - we're so glad you had a great time! let us know how you get on with your next mystery! 😍

Rated 2 out of 5 stars

Online content excruciatingly slow

Online content was so painfully slow to access and then load. Took the best part of 4 hours to complete which wrung all the enjoyment out of the experience. Purchased for Valentine's - if you're marketing a product for a special date, you should ensure there's online capacity for everyone who will be wanting to use it on that date. Very disappointing.

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

We’re truly sorry for your experience, this isn’t the standard we hold ourselves to. Please email us at vip@casesandclues.co.uk
and we’d like to privately send you something as an apology.

We’re truly sorry for the disruption during Valentine's evening. We underestimated how many detectives had saved or re-homed their cases from Christmas and Black Friday to play on the 14th, which placed unexpected pressure on our systems.

We’ve since strengthened everything significantly, and this won’t happen again.

Rated 5 out of 5 stars

Great product

Great product. Fast delivery

12 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

thank you so much! this is what we aim for 🥰

Rated 5 out of 5 stars

perfect for a cozy night in

It was perfect for a cozy night in! Me and my partner had so much fun. It was delivered within 2 days of ordering.

18 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

so glad it arrived fast ready for your night in! thank you for sharing this 😍

Rated 5 out of 5 stars

Brilliant

We thought it was a brilliant case and really enjoyed the whole experience with friends so much so they have purchased some more to do!

24 January 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

wow we love that! thank you so much for sharing 😍

Rated 4 out of 5 stars

Good

Good
Quick delivery

5 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

thank you for sharing! 😍

Rated 5 out of 5 stars

Fast delivery and fun!

Fast delivery, good quality product, fun and interactive

13 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

these are all the boxes we love to see ticked! thank you for sharing 😍

Rated 1 out of 5 stars

couldn’t access the clues on line

Arrived on time but couldn’t access the clues on line as the server was swamped with requests. Still haven’t completed it yet as lost the momentum. Such a shame.

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

We’re truly sorry for your experience, this isn’t the standard we hold ourselves to. Please email us at vip@casesandclues.co.uk
and we’d like to privately send you something as an apology.

We’re truly sorry for the disruption during Valentine's evening. We underestimated how many detectives had saved or re-homed their cases from Christmas and Black Friday to play on the 14th, which placed unexpected pressure on our systems.

We’ve since strengthened everything significantly, and this won’t happen again.

Rated 5 out of 5 stars

Kiss Of Death review

I got the Kiss of Death game for my anniversary with my partner. It was incredible. We're beginners at solving mysteries but decided to give the medium difficulty ago. It was amazing. Took us a good few hours (we got the deluxe one with more interactive pieces and alternative endings). You'll definitely need a notebook if you're one for keeping additional stuff written down instead of going back through the paperwork. Truly a blast to play and can't wait to get more.

18 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

wow this is a GREAT review! thank you so much for sharing, let us know how you get on with your next mystery 🥰

Rated 1 out of 5 stars

Pointless waste of money

Ordered a Valentine’s Day case but was unable to complete as all the internet servers were down due to overload. Yes we’ve had an apology from the company but made the case we tried useless.
I’m addition, all we were given was pieces of paper and told to go online (which we couldn’t)- very disappointing experience and wouldn’t bother buying again

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

We’re truly sorry for your experience, this isn’t the standard we hold ourselves to. Please email us at vip@casesandclues.co.uk
and we’d like to privately send you something as an apology.

We’re truly sorry for the disruption during Valentine's evening. We underestimated how many detectives had saved or re-homed their cases from Christmas and Black Friday to play on the 14th, which placed unexpected pressure on our systems.

We’ve since strengthened everything significantly, and this won’t happen again.

Rated 5 out of 5 stars

Given as a gift so not played it yet…

Given as a gift so not played it yet but arrived quickly, well packaged and looks really good!

9 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

thank you so much! we really take pride in our fast delivery 🥰

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Great date night idea!! Will be looking to do some more in the future!!

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

SO glad you loved it so much you want more! let us know how you get on with your next mystery 🥰

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look