Puzzle Post Reviews 694

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their clever and inventive design, often highlighting the high quality of both the puzzles and the materials used. Many people found the games engaging and enjoyable, appreciating the collaborative effort required to solve them and the clear, easy-to-follow clues. The customer service and staff are frequently described as excellent, with many consumers reporting positive and helpful interactions. However, some customers also noted issues with the user experience, finding certain puzzles overly complicated or lacking in clear plot lines and character development. A few other people also felt that the quality was inconsistent, with some reporting missing pieces or duplicate content in their packages, which prevented them from completing the games as intended.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

User experience

People report ambiguous experiences with user experience. Some customers found the puzzles to be of good... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the exceptional quality of the puzzles and... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the team for being... See more

Staff

Reviewers highlight positive aspects of staff. Customers praise the Puzzle Post team for their kindness,... See more

Based on these reviews

Rated 4 out of 5 stars

We played with 2 people in about an hour. Nice variety of puzzles that were doable - a few challenging ones we didn't get right on our first try, but not so convoluted as to be frustrating. Having... See more

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Rated 5 out of 5 stars

This was our first Puzzle Post experience and it was great. As four adults with varying backgrounds, this puzzle took us about 90 minutes with corrections, without using any hints. We had fun and all... See more

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Rated 5 out of 5 stars

These games are really fun, very cleverly created. Brilliant team play. We had a slight issue with our second game, in that the telephone number for a clue hint was out of order. As it was th... See more

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Rated 5 out of 5 stars

We bought the Taskmaster advent calendar this year. What a fantastic design! So much fun completing the challenges. It was difficult only doing one window a day. Whoever came up with the design needs... See more

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Rated 3 out of 5 stars

We did the festive confession mystery at home after we have enjoyed a home murder mystery from another brand. We found this one weirdly complicated in odd ways, managed about half of it without clues.... See more

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Rated 3 out of 5 stars

A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... See more

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Rated 2 out of 5 stars

We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... See more

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Rated 5 out of 5 stars

The Traitors Christmas Crackers are an absolute hit! The game was really easy to follow, even for those who hadn’t seen the series, and we were all in stitches by the end. It brought so much laughter... See more

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Rated 5 out of 5 stars

I loved the first escape room we played, I bought 5 more. A great adult game. I like it’s divided into 9 sections so you can break off when you feel like I also good having clues and even the answer... See more

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Rated 5 out of 5 stars

The Taskmaster Advent calendar was absolutely brilliant! We loved solving all the clues every day and the attention to detail was first class! It was very much in keeping with Taskmaster tasks and s... See more

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Rated 2 out of 5 stars

Experienced puzzlers left disappointed . We have bought these for years and completed many of them. We complete other company versions too (exit for example) so we know what we are looking fo... See more

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Rated 5 out of 5 stars

Such a great company with such interesting and fun games! Had tried one of the murder mystery’s and loved it so brought the task master advent calendar this year to do as a family. Doing a couple days... See more

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Rated 5 out of 5 stars

The Taskmaster Advent Calendar is outstanding. (No spoilers.)!I can highly recommend this to fans of the show. Splendid puzzles. Inventive “out of the box” ideas and even interactive tasks! If there i... See more

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Rated 5 out of 5 stars

Generally we found this game absorbing and required our full attention. The clues were clearly set out and easy to follow. This was not to say that they were easy to solve and needed our full attentio... See more

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Rated 3 out of 5 stars

The game promised 30 brand new questions, yet I somehow ended up with 7 duplicates. Not exactly the 1% experience I was hoping for! That said, after a bit of friendly back-and-forth, Tom stepped i... See more

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Rated 5 out of 5 stars

Bought the Taskmaster Advent Calendar for my husband. We have just finished it, and he declared it the best advent calendar ever! Who needs chocolate when you have Greg and Alex?! Here’s hoping they r... See more

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Rated 5 out of 5 stars

We were given Traitors Crackers for Christmas Day and had the best time. Really clever well thought out game, that actually worked. We all really got into the traitor/faithful vibe and had a great... See more

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Rated 5 out of 5 stars

Love these games, because they are not linear every one in the team can be clue busting at the same time. Some clues are fairly straightforward others are much more difficult, which works well with... See more

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Rated 5 out of 5 stars

I have played two games to date, and intend to complete the set, really well presented and gets the old grey cells working! I have had direct contact with the business for a slight issue with one... See more

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Rated 5 out of 5 stars

Ordered an item from puzzle post and it was dropped in a puddle by Royal Mail resulting in a soggy damaged product. Contacted customer service and they dispatched a replacement incredibly quickly.... See more

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Rated 5 out of 5 stars

Bought the Taskmaster advent calendar for my husband. What a blast, we had so much fun trying to work out the clues. Some we managed quite quickly, some took a little longer. Will definitely be gett... See more

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Rated 5 out of 5 stars

Ordered the Traitors Christmas Crackers as they were such a hit with my family last year. With the Celebrities Traitors bring so popular on TV this year, I didn’t want to miss out. Crackers arrived i... See more

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Rated 1 out of 5 stars

This was a really bizarre activity - impossible without the clues and even the answers were obscure. Really fed up with this waste of money. Very disappointed- had been saving it for Christmas and f... See more

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Rated 5 out of 5 stars

I bought the TaskMaster Advent Calendar 2025 from Puzzle Post. It was supposed to arrive mid/late Nov but they contacted me to say it was in a jam with the delivery company (I was unaware) and they w... See more

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Rated 5 out of 5 stars

Love this company and their games! We've done two so far (the Christmas Confession one, and the Underdog), and have loved both. Both with 2 people took about 3 hours with a hint right at the end (co... See more

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Rated 5 out of 5 stars

We did this as a post Christmas game for family, so much fun! It was five adults; I think it would have been too difficult for children, but it was the right level for us - some parts easier and one p... See more

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Rated 5 out of 5 stars

A great format for playing the classic traitors game! Everyone quickly got involved and loved it even some people who hadn’t seen the show. Perfect for round the table/would work really well extended... See more

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Rated 5 out of 5 stars

I pre-ordered a Taskmaster advent calendar. My parcel was lost by Royal mail, Puzzle Post customer service were amazing and sent another out so I had it in time for 1st December. The advent calendar w... See more

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Rated 5 out of 5 stars

We bought the Taskmaster 2025 Advent calendar. It’s the best Advent calendar we’ve ever had. Our family opened it every night after dinner. We looked forward to each each night. Some of the Tasks wer... See more

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Rated 5 out of 5 stars

Can I really only give 5 stars? Tom in customer service has just saved Xmas! I bought some Taskmaster Xmas crackers the other week then realised there was also an advent calendar too! Was going to wa... See more

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Rated 2 out of 5 stars

Got the secret set for christmas, love doing puzzles and escape room type stuff, puzzles are generally good however absolutely full of AI art. it ruins the experience knowing they couldn't be bothered... See more

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Rated 2 out of 5 stars

Really disappointed with the crackers we bought which were £25. On the box it said 30 questions inside, but the crackers all had the same questions inside so we were unable to play the game properly a... See more

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Rated 2 out of 5 stars

We have bought a few of these puzzles over the years and enjoyed them however our most recent purchase of The Confession was not a good one. The clues are obscure , not enough /good direction to get... See more

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Rated 1 out of 5 stars

Poor. Each number you must find is not in order. The clues are as useless as the original instructions. Would not recommend, may just be a bad one of the available as the concept is good.

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Rated 5 out of 5 stars

The game i bought was great but there was a problem with questions being repeated so instead of 6 rounds of the 1% Club there were only 4. However Puzzle Post were very helpful and refunded me and ga... See more

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Rated 5 out of 5 stars

I received two gifts of the same puzzle. Great communication and one was swapped for another in a no hassle exchange which just required me picking up the postal tab. Very friendly and personal respon... See more

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Rated 5 out of 5 stars

Great company to work with! I am in the US and my order needed to ship to the US. We had a couple technical hiccups getting that international order situated but the communication from your team was... See more

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Rated 3 out of 5 stars

Received ‘The Confession’ for Christmas. Big escape room and puzzle fan. A good mix of easy and difficult puzzles with a nice range of solve styles. Most hint sufficiently at how to find the solutio... See more

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Rated 1 out of 5 stars

Bought and played Inheritance. Not good. Very difficult, answers were tenuous, everyone lost interest and still can't get to the answer for the stained glass window. Dont waste your money.

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Rated 4 out of 5 stars

I really wish I could give Puzzle Post 5 stars, but I have to knock one off as the Taskmaster Christmas Crackers had three crackers with exactly the same contents. This was less of an issue for the t... See more

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Rated 4 out of 5 stars

Good range of puzzles, some more challenging than others. Took us about an hour. Having two sets of clues makes it easier to play and would recommend it for an evenings entertainment.

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Rated 5 out of 5 stars

I completed 'The Inheritance' with my family over Christmas - it was a great experience and the puzzles were of a good difficulty. It is definitely suitable for families, as there were puzzles solvabl... See more

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Rated 2 out of 5 stars

as someone who loves escape rooms and is pretty good at figuring out whodunits, i thought i would be good at this. it took 4 college educated adults over 2 hours to figure out only half the answers. t... See more

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Rated 5 out of 5 stars

I gifted 4 of your escape rooms in an envelope at Christmas and everyone has said how much fun they were. I’ve now started buying them for friends for birthday gifts.

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Rated 5 out of 5 stars

Tom in customer service was brilliant! I had accidentally ordered the wrong item, Tom was quick to respond and get it sorted. He confirmed the details for me to return the item and kindly exchanged... See more

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Rated 5 out of 5 stars

My daughter bought (4) of these for (4) couples to complete. Everyone gave status updates each day, alot of fun for us Taskmaster fans here in the US. The game was well made and innovative, hope there... See more

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Rated 5 out of 5 stars

Excellent customer service when we had a missing piece. There's a range of sets we have used both adult and kids (horrid Henry) We regularly gift these to people who are hard to buy for!

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Rated 4 out of 5 stars

We had a lot of fun solving The Blunder but unfortunately our envelope was missing two clues. Luckily we were able to go through their customer support and find them quickly but it had us quite lost f... See more

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Rated 1 out of 5 stars

Bought these as a trial run for activities for a party, the puzzles that we did have were great and a good mix for all people to be able to get involved. Great that you get two copies. However 2 of th... See more

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Rated 5 out of 5 stars

From my 7 year old daughter: We loved the challenge of the puzzles and how it made me think hard about it and it made me curious about what puzzle I was going to do next.

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Rated 3 out of 5 stars

Played The Secret Set with my family, was an enjoyable experience and good value for money. Would recommend additional props/puzzles (for more more than 3 players), would also like to have the order o... See more

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Rated 5 out of 5 stars

I was so excited that I was able to nab one before they sold out! My 13 year old and I are big Taskmaster fans (watching on YouTube from the U.S.) It was wonderful having something fun to do together... See more

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Rated 3 out of 5 stars

The Menu, was super confusing because in the clues it said the name card had dietary restrictions for shoshana. Nothing in the envelope has the answer to that problem. I had to use the whole clue set.... See more

Company replied


Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Game Store
  4. Party Store
  5. Toy and Game Manufacturer

Written by the company

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

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Contact info

4.2

Great

TrustScore 4 out of 5

694 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Love these games!

Love these games!! Thank you for the bundle discount and for the speedy delivery! I am all about supporting creative small businesses and these games are adored by me and my family.
My 7 and 10 year old delighted in the Horrible Henry games, it is rare to find something they BOTH can play AND both enjoy!! We live in the states and so I have bought extras to give to their friends as gifts. Hope to see more gmaes like these in the near future 🙏

19 March 2026
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service from the Puzzle Post team. Excellent puzzles, very well thought through - the right level of challenge.

9 March 2026
Puzzle Post logo

Reply from Puzzle Post

Hi Sandra, I'm glad that we would impress with both our games and our customer service. Thanks for taking the time to share your experience. Happy puzzling :) - Tom

Rated 5 out of 5 stars

Team was very helpful when we had an…

Team was very helpful when we had an issue. Tom was very quick to respond and made the help process simple and easy

13 March 2026
Unprompted review
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Reply from Puzzle Post

Thanks for the review, Sulaiman! I'm glad that I could help with the issue you had. - Tom

Rated 5 out of 5 stars

I loved the first escape room we…

I loved the first escape room we played, I bought 5 more.
A great adult game. I like it’s divided into 9 sections so you can break off when you feel like I also good having clues and even the answer if you’ve drunk too much or too tired for one of the puzzles. Looking forward to the others at other family gatherings.

3 March 2026
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Reply from Puzzle Post

It's great to hear that you loved the first game enough to order 5 more! Thanks very much for taking the time to leave a review. I hope you equally enjoy the other games :) - Tom

Rated 5 out of 5 stars

Very well made

Very well made and an enjoyable way to spend an evening

8 March 2026
Unprompted review
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Reply from Puzzle Post

Thanks for the review, Aidan! I'm glad that you enjoyed the game you played. - Tom

Rated 5 out of 5 stars

Ordering Online Was Easy

Ordering online was really easy and delivery was super quick. Not tried the games as I purchased them for a gift.

4 March 2026
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Reply from Puzzle Post

Hi Mark, thanks for taking the time to write a review. It's great to hear that you found ordering from us smooth and speedy. I hope that the gift is well enjoyed :) - Tom

Rated 5 out of 5 stars

Very enjoyable

Very enjoyable, challenging but not impossible, perfect for a date night at home.

8 March 2026
Unprompted review
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Reply from Puzzle Post

Thanks for sharing your thoughts on the game, Robbie! It's lovely to hear that you had a good time :) - Tom

Rated 4 out of 5 stars

Good fun but would have been preferable…

Good fun but would have been preferable without relying on online clues…

8 March 2026
Unprompted review
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Reply from Puzzle Post

Thanks for the review, Daniel! It sounds like you might have run into an issue. If you haven't already, please do reach out to theteam@puzzlepost.uk so that we can help. - Tom

Rated 3 out of 5 stars

Missing item

A group of us sat down over dinner to do the “deceit”
The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solve one of the nine numbers with out using the online cheat to reveal the answer. Disappointing

7 March 2026
Unprompted review
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Reply from Puzzle Post

Hi Sean,

I'm really sorry that you were missing the TV script. I completely understand the disappointment.

I have requested your contact information so that I can reach out and make up for this issue. Alternatively, if you haven't already, please do reach out to theteam@puzzlepost.uk so that I can assist.

All the best,
Tom

Rated 4 out of 5 stars

Fun and Entertaining!

It was so much fun and entertaining! Relatively difficult but also doable. We wish the tea sticker did something more extravagant either as a sticker or sticking it in water to reveal something because it’s tea. Took about 2 hrs (got a few wrong but the clues were great)!

4 March 2026
Unprompted review
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Reply from Puzzle Post

Hi Jeanette, thanks for taking the time to share your feedback! It's great to hear that you had a good time. Thanks for the feedback on the sticker - it would be fun to add an interactive layer to that puzzle. Happy puzzling :) - Tom

Rated 3 out of 5 stars

Some puzzles were two easy and some too…

Some puzzles were two easy and some too hard, would be good to have cross over between clues. Puzzle took the right amount of time

1 March 2026
Unprompted review
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Reply from Puzzle Post

Thanks for your feedback, Clara. Getting the difficulty level spot on is always a challenge, but we do conduct internal and external testing to try to ensure that the games are well-balanced and great fun! - Tom

Rated 5 out of 5 stars

We thought that is was an exhilarating…

We thought that is was an exhilarating experience and hope that soon we can try another one even though at the
end some people thought that Soshana deserves to be exposed 🫤

28 February 2026
Unprompted review
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Reply from Puzzle Post

Thanks for the review, I'm glad to hear that you enjoyed the experience! - Tom

Rated 5 out of 5 stars

Exceptional quality

Love this company and their games! We've done two so far (the Christmas Confession one, and the Underdog), and have loved both. Both with 2 people took about 3 hours with a hint right at the end (could probably be quicker with more people or more hints!).
Exceptional quality with both the puzzles and the materials.
Love it and will be buying another one soon!

27 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks for this lovely review, Rhea! I'm really pleased to hear how much you like our games. I hope you have great fun with the next one.

Happy puzzling :)
Tom

Rated 5 out of 5 stars

Really enjoyed

Really enjoyed - it was an enjoyable, but not too taxing game.

25 February 2026
Unprompted review
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Reply from Puzzle Post

I'm glad you enjoyed the game, Neil. Thanks for the review :) - Tom

Rated 5 out of 5 stars

The Zoo

Did the Zoo with my daughter who loved it she wanted to do it again right after finishing it 5 stars!

24 February 2026
Unprompted review
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Reply from Puzzle Post

It's fantastic to hear that your daughter loved The Zoo! Thanks for taking the time to write a leave a review, Adam! - Tom

Rated 4 out of 5 stars

It wasn't clear we could have 2 digit…

It wasn't clear we could have 2 digit numbers as the code i assumed it would be one through 9 jumbled

23 February 2026
Unprompted review
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Reply from Puzzle Post

Hi Leilani,

I'm sorry that this wasn't clear to you. We do explain in the introduction letters for each game that each part of the code is a number between 1 and 100.

I hope you still enjoyed the game!

All the best,
Tom

Rated 5 out of 5 stars

Really fun!

21 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks for the review, Ryan. Great to hear that you enjoyed the game!

Happy Puzzling :)
Tom

Rated 1 out of 5 stars

i don't get it

21 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Tarek, I requested further information about your experience so that I could understand if there is something I can do to help. I didn't receive a response from you, but please do reach out to theteam@puzzlepost.uk if there is something we can help with. - Tom

Rated 3 out of 5 stars

The Menu

The Menu, was super confusing because in the clues it said the name card had dietary restrictions for shoshana. Nothing in the envelope has the answer to that problem. I had to use the whole clue set.

20 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Dyami, I'm sorry to hear that you struggled with the game. I've requested your contact information, but please also feel free to reach out to theteam@puzzlepost.uk so that I can help with this. - Tom

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