Car Seat Ninja Reviews 

272
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's extensive knowledge and helpfulness in providing advice and guidance. Many people appreciate the personalized approach, with staff taking the time to understand individual needs and ensure the best product fit. The delivery service is frequently mentioned as quick and efficient, with items arriving promptly and in perfect condition. Reviewers are very satisfied with the quality and safety of the products, often noting the wide selection of reputable brands available. The aftercare support, including fit checks and quick responses to queries, also receives high praise, making the overall experience smooth and reassuring.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and design of car... See more

Staff

Customers had positive experiences with staff, consistently praising their knowledge, friendliness, and... See more

Service

Users describe positive interactions with service, consistently reporting excellent and amazing service from... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought the britax max pro 2 car seat from here. The communication was fantastic. Unfortunately, after purchase, they messaged me saying they didnt have the colour car seat I had chosen. They sorted... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more

Rated 5 out of 5 stars

Excellent service again from Car Seat Ninja! New car seat and footrest sent next day and delivered on a Saturday. Brilliant prices and great to be able to use a Blue Light Discount. Always recommend... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

272 reviews

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1-star

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5.0

All reviews

(272)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impeccable service.

This is the 3rd car seat I have bought from Natalie and once again her service was impeccable. From her patient advice and recommendations to the speedy arrival of the seat. I now have one, very happy 4 year old and will be using her again in the future.

10 October 2024
Rated 5 out of 5 stars

Excellent service

Natalie was very responsive when I had questions and really helpful with her answers. Once I’d ordered through her website the seats arrived less than 48 hours later.

26 September 2024
Rated 5 out of 5 stars

5* service in emergency

Came out to us and supplied a new seat in an emergency at the airport within 45 minutes.
Really friendly - got the seat installed and us on our way
Thank you again

30 September 2024
Rated 5 out of 5 stars

Best experience buying the perfect ERF car seat

I can't recommend Car Seat Ninja enough! She made the daunting task of choosing the perfect car seat so much easier. She took all the time to make sure our baby was comfortable in the car seats we tried. Not only did she give me more time than was originally scheduled, but she also installed the car seat for us and ensured everything was done perfectly. After a few poo blowout incidents, she even sent me extra covers free of charge! What really sets her apart is her endless patience. I had so many extra questions, and she answered every single one with care and professionalism. If you're looking for someone who goes above and beyond, Car Seat Ninja is the one to trust!

10 September 2024
Rated 5 out of 5 stars

ERF seats

I got my daughter two rear facing car seats from Natalie. She fitted the sky2 for me and has been doing regular fit checks over WhatsApp. She's always so helpful and patient.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

If you ever need anything car seat…

If you ever need anything car seat related, Natalie is your girl!!!
She is so incredibly polite and helpful, the knowledge she has is impressive!
We’ve had 3 car seats from Nat, and loads of accessories! Everything arrived next working day
She was also very supportive when it came to installation and fit support. Any dilemmas she was there to answer any questions!
Couldn’t recommend Car Seat Ninja enough

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Expert knowledge

Excellent service and I really trust the advice and knowledge of car seat safety that car seat ninja provides. Child car seats are a life saving devices and you won’t ever regret buying the best for your child.

8 September 2024
Rated 5 out of 5 stars

Best in the business!

Great service. Have used before. Always friendly and kind and supportive and informative. Real 1-2-1 personal service. Wouldn’t trust anyone else.

25 August 2024
Rated 5 out of 5 stars

Incredible!

I wish I'd known about Car Seat Ninja when my kids were born because I found the car seat buying process super overwhelming! Natalie made the process so simple and I'm confident they're in safe seats. I love the peace of mind that comes with the installation and fit checks. Thank you!

28 July 2024
Rated 5 out of 5 stars

Amazing service from start to finish

Within three days from initial contact we had tried out seats and placed our order which was sent out almost immediately and delivered less than 48 hours later. I can’t recommend car seat ninja enough, the knowledge and advice that was shared was invaluable and the customer service has been outstanding from initial contact, to follow up installation and fit checks. It will be a long while before our twins outgrow their seats, but when they do we will certainly be back.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable! Thank you!

Natalie originally came to try out car seats with our son who had outgrown his seat. There were too many options online to get my head around. But trying them out in the car with our son and her knowledge made the decision so much easier. She then came back to fit the seat and show us how to do it. Since then I’ve made contact with her for advice fitting the seat in other cars and every time Natalie has given quick invaluable advice saving me time and stress. Cannot thank you enough. We would 100% recommend your service.

16 August 2024
Unprompted review

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