Car Seat Ninja Reviews 

272
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's extensive knowledge and helpfulness in finding the best products for their needs. Many people appreciate the brilliant customer service, noting prompt responses and personalized advice, even for complex situations like car seat installations. Reviewers frequently mention the fast and efficient delivery service, with items often arriving quickly and in perfect condition. The products themselves are highly rated for their quality, safety, and comfort, with many customers returning for multiple purchases. The after-sales support is also a significant positive, with ongoing assistance for fit checks and addressing any issues. Though some experienced minor delivery delays, these were attributed to the courier service rather than the company.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, design, and... See more

Staff

Clients share positive opinions on staff, consistently praising their knowledge, friendliness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency from... See more

Delivery service

Consumers are highly satisfied with the delivery service, frequently highlighting its speed and efficiency.... See more

Customer service

People report positive experiences with customer service, consistently praising the amazing and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought the britax max pro 2 car seat from here. The communication was fantastic. Unfortunately, after purchase, they messaged me saying they didnt have the colour car seat I had chosen. They sorted... See more

Rated 5 out of 5 stars

Excellent service again from Car Seat Ninja! New car seat and footrest sent next day and delivered on a Saturday. Brilliant prices and great to be able to use a Blue Light Discount. Always recommend... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

272 reviews

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5.0

All reviews

(272)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic car seat

Extremely quick response to our questions. Car seat was delivered within 3 days. Our 3 year old Granddaughter loves her new car seat as do we as it allows her to be rear racing for the next few years which is safer.

10 February 2025
Rated 5 out of 5 stars

Cannot recommend Natalie enough

Cannot recommend Natalie enough, I contacted her a year ago for advice as I was unhappy with my twins fit in their infant carriers I purchased elsewhere before they were born. Natalie was very informative and helped me purchase new ones. Fast forward a year and I wanted to purchase ERF seats, natalie visited me showed me all the different options, advised me of the pros and cons and again helped me make a decision that was best for us. The customer service is absolutely outstanding and I will be recommending car seat ninja to friends and family.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Lovely company

Quick delivery, great price and aftercare/advice was brilliant. No bother to send photos for a fit check. Thank you!

2 February 2025
Rated 5 out of 5 stars

Amazing Service 5*

The representative was really helpful and knowledgeable about car seat safety and regulations. We've been to their location and tested few products in our car to make sure they fit correctly.
The representative was happy to do a price match when we found the product we wanted at a lower price and they delivered the product and installed for us showing us step by step the installation process of the car seat. Overall, amazing service. If you are like us and care a lot about car seat safety, I would highly recommend Car Seat Ninja.

27 January 2025
Rated 5 out of 5 stars

Great service

Great service, gave advice on what was the best seat & came out to install. Well worth the money to keep my little one safe

27 January 2025
Rated 5 out of 5 stars

Exceptional knowledge and advice.

Natalie was exceptional with her service, communication and advice. She went above and beyond to put my daughter at ease and make sure we found the right seat for her as we took the slightly scary step to turn forward facing. I would not hesitate to recommend Natalie to anyone who is looking for a safe car seat option.

7 January 2025
Rated 5 out of 5 stars

Black Belt in Car Seats

Natalie has such a nice, professional manner and asks the right questions to ensure you choose the correct product for your budget and circumstances. Delivery was super fast and I love my new seats. Natalie proactively offered a fit check and provided some handy tips. A pleasure to do business with. I will recommend Car Seat Ninja to all my friends and family.

21 January 2025
Rated 5 out of 5 stars

The best person for car seat fitting & advice !!

Natalie is super knowledgable was really helpful with choosing a car seat for my 1 year old! She came to the house to let us try some seats out before making a decision on what we wanted. We chose the axkid movekid for mine and my MIL car and britax romer max safe pro for my mums as we wanted ERF seats that are going to last! Couldn’t be happier with the seats and service and love that we were able to deliver the seats to her for her to then come and fit into the cars for us showing us how they fit & fit checking my daughter in the seat.
At first we had a lot of head flopping in the axkid where it’s more upright than the infant carrier and I messaged Natalie who reassured me after a few weeks she would adjust which she has! I will recommend the car seat ninja to anyone needing car seats as the prices and service are really good!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The lady who helped us decide on a car seat for grandparents car. She has great expertise & knowledge. We went with the Axkid mini kid 2. Delivery was quick annd arrived well packaged. We live up north so we installed this ourselves but the lady was in hand to help us virtually. Thank you so much.

20 January 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service, came to our house to check the installation of our car seat bought elsewhere and also personally delivered a seat bought for my mums car. Highly recommend!!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Great consultation and purchase

We first visited for a consultation, in which we were given so much useful information and able to try some seats in our car. After considering the options we decided on one, and Natalie very kindly price matched for us when we found it a little cheaper elsewhere, which was amazing because we much preferred the idea of supporting her.

30 December 2024

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