Carpow Reviews 

1,709
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff members for making the online finance application process exceptionally smooth, fast, and completely stress-free from start to finish. Many consumers appreciate the remarkably quick response times, clear guidance, and constant communication provided by the dedicated team while successfully securing their new vehicle. However, some people mentioned occasional drawbacks during their application journey, specifically pointing out that paperwork explanations regarding loans could sometimes be more in-depth, technical banking systems occasionally faced compatibility errors, and a few reviewers encountered unpleasant staff interactions. These specific challenges represented minor setbacks for a small group of users.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, praising their helpfulness, efficiency,... See more

Service

Customers consistently note positive experiences with service, highlighting the fast and efficient finance... See more

Customer service

Users describe positive interactions with customer service, highlighting fast responses and clear... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall process as fast, smooth, and... See more

Response time

Reviewers express great satisfaction with response times and fast communication. Customers report that agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to apply online. Great people to deal with. Great communication through out the process. Loved the portal to be able to check on the progress of the application and being able to uploa... See more

Rated 5 out of 5 stars

Being such an awkward person, having everything done online was one of the best experiences I have had when applying for finance. Everything was done and moved so fast i was truly amazed. Amelia not... See more

Company replied

Rated 5 out of 5 stars

Hugh mihi to Maaps he has been nothing but outstanding!!! making the process a breeze, he was nothing but amazing!!! He made the application process so simple, easy and kept me updated at all... See more

Company replied

Rated 5 out of 5 stars

Maaps was amazing to deal with, he kept me informed and updated throughout the process. He was genuinely helpful and respectful at all times. The process was seamless, efficient and timely. An overall... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Used Car Dealer

Written by the company

Loans for ALL customers in ANY location in NZ. Why use anyone else come to the Number 1 provider of Kiwi Car Loans and personal finance who can get the job done. We are not like the other companies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,709)

452 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The comms were excellent

The comms were excellent, Amelia was always able to be reached and responded to my questions or concerns quickly and clearly.

24 May 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad you felt supported and that communication stayed clear and easy the whole way through. Means a lot you had such a positive experience with us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

The ladies at Carpow were amazing to…

The ladies at Carpow were amazing to deal with and so helpful.
Would highly recommend 👌

27 May 2026
Unprompted review
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad you felt well looked after and supported through the whole process. Means a lot you’d recommend us too. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Customer service

Customer service

26 May 2026
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Reply from Carpow

Really appreciate that thank you. We’re glad you had a great experience with the team and felt well looked after throughout the process 💙

Rated 5 out of 5 stars

Great service from the team especially from my case manager maaps,fast and efficient A+

Fast and friendly making the whole experience run smoothly from the team especially my case manager Maaps.
Would highly recommend to others.A+

26 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt fast, easy, and well looked after from start to finish. Means a lot you had such a great experience with the team. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Amelia Amazing effortless

Amelia Amazing effortless, amazing communication, making herself available after hours awesome experience highly recommend

Thank you Amelia

21 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt effortless and well communicated the whole way through. Means a lot you had such a great experience with us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Rachel was the best

Rachel was the best, absolutely amazing person to help get your goods. Highly recommend

25 May 2026
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Reply from Carpow

Love hearing this 😄 Thank you. We’re really glad you had such a good experience and felt well looked after through it all. Means a lot you’d recommend us too. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Chloe went over and above for us and we…

Chloe went over and above for us and we are really grateful for her help and foresight. Thanks heaps, Chloe

22 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad we could support you and help make everything come together smoothly. Means a lot you had such a positive experience with us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Seemless experience

Seemless experience. As a seller, I was selling my car. Amelia helped her buying client buy my car. Amelia found what her client was looking for, And handled the process between us both.
Simple paperwork, and money paid in full, no charges for the seller.
Super satisfied, amazing!

22 May 2026
Unprompted review
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad the whole process felt smooth and easy for you as the seller too. Means a lot that everything felt straightforward and stress-free from both sides. Appreciate you working with CarPow 💙

Rated 5 out of 5 stars

Rachel D.

Rachel D.

She was extremely helpful and very talented with her service. She helped me every single step of the way for me to get my vehicle and always communicate when needed. Extremely happy with CarPow and their great service!! Definitely recommended

Thank you team CarPow

21 May 2026
Unprompted review
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad you felt supported the whole way through and that everything came together smoothly for you. Means a lot that you’d recommend us and had such a great experience with the team. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Was easy stress free

Was easy stress free. Very helpful. Polly from car pow made it a smooth transition and everything was transparent.

20 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt easy, transparent, and stress-free for you. Means a lot you had such a smooth experience with us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

The team at carpow went out of their…

The team at carpow went out of their way to find me a decent loan with an alright interest rate albeit a tiny bit on the high side but they excelled at finding me the vehicle I needed to replace my old workhorse that had become financially irresponsible to maintain

20 May 2026
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Reply from Carpow

Really appreciate you sharing this thank you. We’re glad we could help find a solution that worked for your situation and get you into a vehicle that made more sense for you long term. Appreciate you trusting CarPow with the journey 💙

Rated 5 out of 5 stars

Satisfied customer…

The service and the communication was brilliant!! I got exactly what i aas looking for, and in a timely manner!!!

Maaps was my go to person, he was 100% supporting me and helping me every step of the way, he knew exactly what i needed and went over and beyond to get my vehicle down to the South Island where i live.... Maaps thank you for makinv this so easy and as less stress as ppssible, thank you for being such an amazing super star!!! So happy with your service and comms. I cant thank you enough!!!

15 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything came together the way you hoped and that the whole process felt supported and stress-free for you, even getting everything sorted down to the South Island 🙌 Means a lot you had such a great experience with us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Dealing with Carpow was an absolute…

Dealing with Carpow was an absolute pleasure. Amelia Whitford was amazing and found me an amazing car that I never thought about buying. Truly amazing and appreciate her efforts.

18 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad the whole experience felt easy and that you ended up with a car you genuinely love. Means a lot you trusted us through the process. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Maaps is the man!!

Maaps is the man!!! Bro is onn! Appreciate his understanding and awhi in helping. Absolute Legend!

20 May 2026
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Reply from Carpow

Hahaha this is elite 😄 Appreciate this heaps. Glad you felt supported and looked after the whole way through. Absolute legend yourself for trusting CarPow 💙

Rated 5 out of 5 stars

Had a great experience with CarPow

Had a great experience with CarPow, especially dealing with the Sales Rep Kim, she was amazing to deal with within a week i had my finance available and was able to purchase a new vehicle straight away. Kim was always available when i needed her throughout the process and made everything so easy for me. Highly recommend Kim!

19 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything came together quickly and that the whole process felt easy and well supported for you. Means a lot you had such a good experience with us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Amazing service so fast very friendly…

Amazing service so fast very friendly staff made the process very simple and easy and understandable.
I will be using this company in the future. Thank you so much.

20 May 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt simple, easy to understand, and well looked after from start to finish. Means a lot that you’d choose us again in the future. Appreciate you choosing CarPow 💙

Rated 4 out of 5 stars

customer service excellent…

customer service excellent communication over the phone. They made buying a car over the phone easy first time for me ever thank you very much Melanie and Madi.

4 May 2026
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Reply from Carpow

Really appreciate this thank you. We’re glad the team made the whole process feel easy and comfortable for your first time doing it over the phone. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Hi there Mel I just want to thank you…

Hi there Mel I just want to thank you for helping me out with my new car loan,most appreciate the work you put in.cheers

17 May 2026
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Reply from Carpow

Really appreciate this thank you. We’re glad we could help get everything sorted for you and make the process a good experience. Enjoy the new car and thanks for choosing CarPow 💙

Rated 5 out of 5 stars

Very efficient quick easy to talk to…

Very efficient quick easy to talk to and easy to understand was a great pleasure to deal with Amelia

17 May 2026
Carpow logo

Reply from Carpow

Really appreciate that thank you. We’re glad everything felt easy to understand and smooth to work through. Means a lot you had a great experience with us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Initially I advertised my car on Marketplace

Initially I advertised my car on Marketplace, but soon changed after nearly being scammed! If it wasn’t for ANZ blocking my card I would have been!
I then advertised on TradeMe feeling they have safety systems in place. Amelia at Carpow saw my car on TradeMe and said they had a buyer who was happy to pay the asking price, sight unseen.
Amelia explained everything to me, because I don’t sell my car very often.
It all happened very smoothly and efficiently. I received the asking price in my bank account and the new owner came and picked her up. It was so easy and reassuring. I did my due diligence and after exploring found that Carpow are a well known NZ car finance company, so I went ahead with less trepidation. Now I know they’re the real deal, I’d happily work with them again!

18 May 2026
Unprompted review
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad we could help make the process feel safe, smooth, and reassuring for you, especially after the experience you had beforehand. Means a lot that you trusted us and felt confident through it all in the end. Appreciate you choosing CarPow 💙

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