Carpow Reviews 

1,710
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff members for making the online finance application process exceptionally smooth, fast, and completely stress-free from start to finish. Many consumers appreciate the remarkably quick response times, clear guidance, and constant communication provided by the dedicated team while successfully securing their new vehicle. However, some people mentioned occasional drawbacks during their application journey, specifically pointing out that paperwork explanations regarding loans could sometimes be more in-depth, technical banking systems occasionally faced compatibility errors, and a few reviewers encountered unpleasant staff interactions. These specific challenges represented minor setbacks for a small group of users.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, praising their helpfulness, efficiency,... See more

Service

Customers consistently note positive experiences with service, highlighting the fast and efficient finance... See more

Customer service

Users describe positive interactions with customer service, highlighting fast responses and clear... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall process as fast, smooth, and... See more

Response time

Reviewers express great satisfaction with response times and fast communication. Customers report that agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to apply online. Great people to deal with. Great communication through out the process. Loved the portal to be able to check on the progress of the application and being able to uploa... See more

Rated 5 out of 5 stars

Being such an awkward person, having everything done online was one of the best experiences I have had when applying for finance. Everything was done and moved so fast i was truly amazed. Amelia not... See more

Company replied

Rated 5 out of 5 stars

Hugh mihi to Maaps he has been nothing but outstanding!!! making the process a breeze, he was nothing but amazing!!! He made the application process so simple, easy and kept me updated at all... See more

Company replied

Rated 5 out of 5 stars

Maaps was amazing to deal with, he kept me informed and updated throughout the process. He was genuinely helpful and respectful at all times. The process was seamless, efficient and timely. An overall... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Used Car Dealer

Written by the company

Loans for ALL customers in ANY location in NZ. Why use anyone else come to the Number 1 provider of Kiwi Car Loans and personal finance who can get the job done. We are not like the other companies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,710)

452 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Initially I advertised my car on Marketplace

Initially I advertised my car on Marketplace, but soon changed after nearly being scammed! If it wasn’t for ANZ blocking my card I would have been!
I then advertised on TradeMe feeling they have safety systems in place. Amelia at Carpow saw my car on TradeMe and said they had a buyer who was happy to pay the asking price, sight unseen.
Amelia explained everything to me, because I don’t sell my car very often.
It all happened very smoothly and efficiently. I received the asking price in my bank account and the new owner came and picked her up. It was so easy and reassuring. I did my due diligence and after exploring found that Carpow are a well known NZ car finance company, so I went ahead with less trepidation. Now I know they’re the real deal, I’d happily work with them again!

18 May 2026
Unprompted review
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad we could help make the process feel safe, smooth, and reassuring for you, especially after the experience you had beforehand. Means a lot that you trusted us and felt confident through it all in the end. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Amazing

Easy fast approval customer service is amazing.

14 May 2026
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Reply from Carpow

Love hearing this thank you. We’re really glad you had a great experience with the team. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

So efficient and helpful

So efficient and helpful. Very easy and quick process

14 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt quick, easy, and well supported for you. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

I would just like to say a huge…

I would just like to say a huge thankyou to Rachel and Amelia From Carpow they made buying this car so effortless. They organized everything from application, loan, Warranty, insurance. Honestly all i had to do was pick it up and drive it home. I've brought a few cars in my time but this was the easiest by far . Again thankyou so much i honestly cant say enough

6 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad the whole process felt effortless and that everything was taken care of for you from start to finish. Means a lot hearing this was the easiest experience you’ve had buying a car. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Zero muck about.

My time is on short supply as a professional. I found a car that I wanted, but needed to sell my existing. Carpow made the process simple, easy and there was zero hassle or time wasted, unlike the other lending contacts. If your time is valuable I suggest you use Carpow.

10 May 2026
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Reply from Carpow

This is so good to hear thank you. We know time matters, so we’re really glad the whole process felt straightforward and hassle-free for you. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Thanks to Madi for her assistance

Thanks to Madi for her assistance! Great customer service 🙌

21 April 2026
Unprompted review
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Reply from Carpow

Really appreciate that thank you. Glad you had a great experience with the team. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Very fast process

Very fast process , very good communication, I’m very happy with the outcome

12 May 2026
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Reply from Carpow

Really appreciate that thank you. We’re glad everything moved quickly and that you’re happy with how it all turned out. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Best experience EVER

Being such an awkward person, having everything done online was one of the best experiences I have had when applying for finance. Everything was done and moved so fast i was truly amazed. Amelia not only was amazing she explained everything so I fully understood where I stand. Her calm personality and humor will definitely be something that will be mentioned when recommend others to go through the process.
Thank yous for everything yous have done to help me get into a car hassle free

12 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad the whole process felt comfortable and easy for you, especially being able to do it all online. Means a lot that you felt supported and understood the whole way through. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

This was the best and stressfree…

This was the best and stressfree service ever had it all sorted in under 3 hours. You carpow are the MVP the goat

11 May 2026
Unprompted review
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Reply from Carpow

Hahaha love this 😄 Thank you! We’re so glad everything came together so quickly and stress-free for you. Really appreciate the support enjoy the new ride 💙

Rated 5 out of 5 stars

Our rep was extremely helpful and made…

Our rep was extremely helpful and made the whole process super simple

7 May 2026
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Reply from Carpow

Really appreciate that thank you. We’re glad the whole process felt simple. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

The team are awesome to talk to over…

The team are awesome to talk to over the phone and its easy to navigate through the portal for paper work. All in all, I'm happy so thanks guys :)

7 May 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt easy to work through and that the portal made things simple for you. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Great experience

The experience was very straight forward, the customer service was awesome, and everything was so quick, i didnt expect to have a car as soon as i did. Thank you

7 May 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad everything came together quickly and that the whole experience felt easy from start to finish. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

That you got me the loan for my dream…

That you got me the loan for my dream American truck
Also easy to deal with

5 May 2026
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Reply from Carpow

Love hearing this thank you. We’re stoked we could help make the dream truck happen for you and keep the whole process easy along the way. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Right from the beginning the process…

Right from the beginning the process was smooth yes minor hiccups mostly from my end but smooth all the way great communication from both Lisa and Kim. Kim was soooooooo awesome she gave sound advice when I was stuck the whole process was easy including the application process great awesome service would highly recommended you guys again appreciate all of you guys for helping me through out the whole entire process

9 May 2026
Unprompted review
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Reply from Carpow

This is so good to hear thank you. We’re really glad the whole process felt smooth and well supported, even through the little hiccups along the way. Means a lot that you felt guided and looked after throughout it all. Really appreciate the recommendation and you choosing CarPow 💙

Rated 5 out of 5 stars

Could not recommend them more

Could not recommend them more! Amelia was the biggest help through out the application and her customer service and communication was outstanding! I was able to contact her whenever I needed help or reassurance with anything along the process and she was efficient and quick to respond! 5+ Stars!!!

8 May 2026
Unprompted review
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad you felt supported and reassured the whole way through, that’s exactly the kind of experience we aim for. Means a lot you’d recommend us so highly. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Easy and clear communicaton!

It was so nice knowing someone else was helping with the process of selling my car. Super easy to communicate with as well.

7 May 2026
Unprompted review
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad the process felt easy and that you had support through it all. Makes a big difference knowing someone’s there to help take the pressure off. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Super helpful and informative

Super helpful and informative

4 May 2026
Unprompted review
Carpow logo

Reply from Carpow

Really appreciate that thank you. Glad everything felt clear and helpful along the way. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

It was a amazing experience with…

It was a amazing experience with Melanie very friendly,helpful and straightforward she explained everything so I could understand.
So please pass on my review as she made my day.
Thanks Melanie

5 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad the experience felt clear, supportive, and easy to follow. We’ll definitely pass this on. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Excellent service

We have received excellent service! Our agent Maaps Hemi-Bateman was very supportive and patient with us. He was absolutely amazing, transparent and kept us well informed throughout the process.

4 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad you felt supported and well informed the whole way through. Means a lot you had that kind of experience with us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Lynette and Mel are legends

Lynette and Mel were so helpful patience real genuine customer focused and service top notch they both deserve a pay rise as I was very busy with my work however they both were very helpful with my wife happy wife happy life Nga Mihi Nui Shar Talaepa

4 May 2026
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Reply from Carpow

This is so good to hear thank you We’re really glad everything worked out well for you and your wife, and that you felt supported even with a busy schedule. Love the happy wife, happy life too 😄 Appreciate you choosing CarPow 💙

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