CarMoney Reviews 

4,625
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and attentive approach throughout the process. Many people highlight the excellent customer service, noting everything was explained clearly. Reviewers often mention the quick and efficient service, appreciating consistent communication and updates, making the overall experience easy and stress-free. However, some people were dissatisfied with communication and support after the initial deal. These customers reported being ignored, experiencing a lack of response to inquiries, or finding the company unhelpful when issues arose with a purchase or refund.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as exceptionally helpful,... See more

Service

Reviewers mention positive feedback about service, with many describing it as brilliant, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful, attentive, and quick... See more

User experience

Consumers find the user experience to be positive, with many describing the process as easy, quick, and... See more

Response time

Users describe positive interactions with response times, with many customers reporting quick approvals for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service very professional 👏 👍. I'm very happy customer I was approved for finance in matters of hours . I'm speechless how good this company is. I would recommend anyone who's looking for... See more

Rated 5 out of 5 stars

Diogo is an absolute legend After being let down by more than 1 dealer Diogo kept on looking for the car I wanted and eventually came out with a cracker and a really good finance agreement for me.... See more

Rated 5 out of 5 stars

I have found the company via Google search and from the beginning to the end they're amazing. Very helpful, attentive and quick. The whole process of helping me to get my finance was superb. I highly... See more

Rated 5 out of 5 stars

Process was so simple from start to finish. My ninja was Josh who was friendly and helpful. Was very impressed with the service and communications. Was given various option. Would definately recommen... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,625)

2,276 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, excellent timely communication, Rhys was very professional and supportive, considering how long it took me to find the right car he was a legend. I am now proudly driving a 23plate Tesla and couldn't be happier. The whole process was superb from start to finish, thank you CarMoney!!

27 June 2026
Rated 5 out of 5 stars

Had an amazing experience

Had an amazing experience, Amaan was very helpful throughout the process he ensure everything was smooth and easy for me. He was very friendly and knowledgeable. Would highly recommend

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Bought a really bad car,Carmoney…

Bought a really bad car,Carmoney started off helpful to try and resolve issue but then changed to not really helpful at all when I was trying to get my money back,So not helpful at all Never using again.

13 May 2026
Unprompted review
CarMoney logo

Reply from CarMoney

Thank you for taking the time to share your feedback. We are sorry to hear that you have been unhappy with your experience and we understand how frustrating it can be when you are waiting for a resolution.

As an FCA-regulated finance broker, we have a duty of care to our customers and must follow a thorough process to ensure that all concerns are reviewed fairly and in line with regulatory requirements. While we appreciate this process can sometimes feel lengthy, it is important that we take the necessary steps to fully investigate matters and reach the right outcome.

We are unable to discuss the specific details of your case in a public forum, however, your concerns are being reviewed and your dedicated Case Handler will be in contact with you directly with a further update.

Thank you again for bringing your concerns to our attention, and we appreciate your patience while we work towards resolving this with you.

Nikki the Ninja

Rated 5 out of 5 stars

Amazing service!

Where do I begin... Absolutely amazing customer service from the get go. Craig (my handler) was amazing. Searching high and low for my "Goldilocks" vehicle. I would highly recommend car money and especially Craig!!!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Yes. Definitely 5star because from the start of transaction until the end, I will always be guided by them. Very approachable people and always ready to help you and willing to answers questions. Thanks a lot🙏

8 July 2026
Unprompted review

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