CarMoney Reviews 

1 Star

My experience with CarMoney has been extremely disappointing.

As the finance broker who introduced me to the supplying dealer, I expected a much higher standard of customer service and due diligence. Unfortunately, that has not been my experience.

Last week, CarMoney emailed customers advising that they were switching off their telephone lines because they were unable to cope with the volume of complaints.

This has left email as the only method of communication, making it incredibly difficult to obtain updates or discuss what is already a stressful situation. Responses are slow, and customers are often left wondering what is happening with their case.

My complaint relates to a Fiat 500 that was sold to me in a condition that an independent engineer has since found to be not fit for purpose, with evidence that the vehicle had previously been involved in an accident and had not been repaired correctly. I am still trying to resolve this matter. With no way of now contacting them directly email is my only option and I’m getting no response or updates.

I have also asked CarMoney what due diligence they carried out before approving this dealer onto their panel and what ongoing monitoring they undertake before continuing to introduce customers to them. At the time of writing, I am still waiting for a response.

I appreciate that CarMoney may not have physically sold me the vehicle, but they chose to introduce me to the dealer as they advertised the car, and arranged the finance. Given the seriousness of my experience, I believe it is reasonable to ask what checks were undertaken before recommending that business to customers.

I sincerely hope CarMoney improves its communication, provides greater transparency, and answers the questions customers are entitled to ask. At present, I cannot recommend their service & won’t ever use them again.

I initiated contact with the dealer directly and surprisingly finally received a response, not to me directly but was CC’d into a email sent from CarMoney to the dealer.

Shocking service CarMoney - P.S you respond quicker to a Trust Pilot review than you do a complaint, typical when damage control is needed. 🤦‍♀️🤦‍♀️

Carmoney facilitated the purchase of our car without any hassles or complex agreements. From start to finish it has been a stress free process and would highly recommend them.

very good customer service. very good services! I recommend it with pleasure

Start to finish excellent service. Paul was extremely helpful in securing my finance at a very reasonable rate and his after care has been immaculate

Carmoney were getting me finance for a car I wanted. (Wheelchair access vehicle). However, I changed my mind BEFORE I went to sign up for it & pay deposit. When l rang Carmoney to advise this, I was informed the dealer had already been paid. This can easily be remedied by the broker doing an "Unwind" on the contract to get the funds back. This is where the problems started. I emailed Carmoney 3 times & rang 4 or 5 times (speaking to a different person each time each with a different excuse why the "Unwind"hadn't been done.) They never returned my calls either. Eventually, I had to get a third party to help sort it. In my opinion they are a very unprofessional company. If I could give them no stars - I would.

Diogo is an absolute legend
After being let down by more than 1 dealer Diogo kept on looking for the car I wanted and eventually came out with a cracker and a really good finance agreement for me.
To say he went above and beyond is an understatement I can’t thank Diogo and the team enough the new car is currently on its way to me.

Excellent customer service, marmik was a brilliant guy, who sorted everything out for me. He went above and beyond to accommodate what car I wanted. I would definitely recommend carmoney.

So quick and effortless thanks to my finance ninja, couldn't fault them at all.

Fantastic experience with Car Finance! The whole process was quick, smooth, and stress-free. The team was friendly, professional, and kept me informed every step of the way. I couldn’t be happier with the service and would definitely recommend them to anyone looking for car finance. Thank you!

Brilliant service Stephen B was amazing got my loan and secured my car within a few hours amazing

Whole process was straight forward and no hassle. Everyone i spoke to was really friendly with a special mention to Aimee who dealt with my application.

My experience with carMoney was so good. Jason very helpful and made sure to tell me everything I needed to know. Was very happy with my experience.

They are just too efficient

If I could give a zero I would!!!
After sales is absolutely horrific!
Got a van selected by them finance sorted went through to see van pay deposit other and it was not in very good condition’ bald tyres rust but dent/slash in back door few others things.
Nener took ownership and tried for 3 days to get intouch with car money by text phone email and absolutely nothing no reply left on hold totally ignored
Different story when trying to tie up the deal constant calls from 4 different people in the space of 10 minutes even though they were informed was in work!!!
Them random automated messages asking when was picking up van just constant!!!

The salesman or representative Nathan was very helpful 👍. He tried his best to work out everything. Good on you 👏 Nathan.

Very helpfull through every step of the way

My experience is very good

Helpful honest straightforward