I just want to mention Oscar as without his patience and support today I would not have been able to book my several long haul Flights. He investigated several options and emailed and followed up wit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An important part of selecting a travel agent is reading reviews. Not all will be perfect but you should get a feel. I chose Carlton Leisure and was not let down. Clear emails, returned calls, clear... See more
Company replied
Easy to book - multiple payment options including Apple Pay which is helpful. Received a prompt call from a very kind gentleman called Roland - who asked if I had any concerns around the booking. He g... See more
Company replied
I’m really happy with my experience with Carlton Leisure. From the very beginning, the team was friendly, helpful and professional. They made booking my flight tickets much easier and gave me cl... See more
Company replied
Company details
About Carlton Leisure
Written by the company
Flights
Multi City Flights
Business Class
About Carlton Leisure
Carlton Leisure offers great deals for all your travel needs including flights, hotels, tailor-made holiday, multi-city travel. With over 600 airlines you will find the widest choice of airfares to choose form. Speak to one of our Experts on 0208 100 0000
VISIT OUR WEBSITE CONTACT USCarltonLeisure.com
Written by the company
- About Carlton Leisure
- Carlton Leisure is UK based leading travel agent, offering flight tickets, hotel booking, city breaks, car hire, travel insurance and holiday packages to all over the world.
- Complete peace of mind
- We use industry leading encryption technology to secure your information.
- Serving since 1997
- Carlton Leisure has been into existence for more than two decades and built on core values of trust, quality of service, value for money and friendliness. We specialise in the international travel market and through our contracted bulk rates with our partner airlines.
- Fly Now Pay Later
- Get away and spread the cost over time. With Fly Now Pay Later, you can spread the cost of your hotel, flight or holiday. Pay over flexible instalments & get financial protection for your booking.
Contact info
362-368 Rayners Lane, HA5 5EE, PINNER, United Kingdom
- 0208 100 0000
- info@carltonleisure.com
- carltonleisure.com
4.5
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast and reliable service very…
Very fast and reliable service very easy and simple instructions tickets were booked in 5 minutes and confirmed in 15 excellent 👏
3 September 2026
This review is for Kethy
This review is for Kethy ! she did amazing . Send me tickets in just one go .
Hatts oFF!
3 September 2026
Unprompted review
I unfortunately had to change part of…
I unfortunately had to change part of my flight. I used the virtual chat and was connected to Jimmy Anderson, who to be perfectly honest was an absolute superstar. He not only helped me change it , he stayed with me through the whole process explaining each step . I wish all customer service assistant could be as efficient and helpful as. Thank you again for all your help
3 September 2026
Unprompted review
Smooth booking and great price!
Used the chat on their website to confirm details prior to booking - the response was quick and helpful. The booking process was smooth and straightforward. Their price for the booked flight was highly competitive, almost half of the price listed on the airline's website!
27 August 2026
Reply from Carlton Leisure
It’s great to hear you found a fare you were happy with. Thank you for choosing Carlton Leisure and sharing your experience!
Keep up with our latest offers and ideas for your next getaway on Instagram @carlton.leisure.
So far so good but have only booked…
So far so good but have only booked tickets. Seamless and very good value
3 September 2026
Reply from Carlton Leisure
Thank you for your lovely feedback! We’re pleased you had a good experience with Carlton Leisure and appreciate you taking a moment to tell us.
For travel inspiration and our latest offers, find us on Instagram @carlton.leisure.
Very easy
Website and payment system easy to use. Email response to a question post purchase was quick and helpful.
26 August 2026
Reply from Carlton Leisure
Thank you for your kind words about our team! We’re glad you felt well looked after and appreciated the help you received.
For a little holiday inspiration and our latest travel offers, follow @carlton.leisure on Instagram.
Reply from Carlton Leisure
Thank you for your kind words about our team! We’re glad you felt well looked after and appreciated the help you received.
For a little holiday inspiration and our latest travel offers, follow @carlton.leisure on Instagram.
Extremely poor service
Extremely poor service. Customer service not helpful. Services aren’t user friendly. For example, making changes and adjustments can’t be done via mobile.
26 August 2026
Great service! Great company! I will book again!
Great service! Great company! I will book again! This is perfect to work with how we can pay our flights moving forward.
25 August 2026
Reply from Carlton Leisure
Thank you for your lovely feedback! We’re pleased you had a good experience with Carlton Leisure and appreciate you taking a moment to tell us.
For travel inspiration and our latest offers, find us on Instagram @carlton.leisure.
Professional & Positive
Fantastic service from Carlton Leisure! I booked a flight online from Abu Dhabi to London and got a great deal. The website was easy to navigate, the booking process was simple, and everything went smoothly. Great value for money, highly recommended. I'll definitely use Carlton Leisure again. Very happy customer!
2 September 2026
Reply from Carlton Leisure
It’s great to hear you found a fare you were happy with. Thank you for choosing Carlton Leisure and sharing your experience!
Keep up with our latest offers and ideas for your next getaway on Instagram @carlton.leisure.
false online pricing
After finding out flights on Skyscanner. Carlton came up as one of the two cheapest providers for our flights. Having gone through the online process to purchase tickets. Attempted payments would not go through. Advised to call Carlton. So I did. Answered by Alex and he went through our requirements. When flights were located, we were informed that prices had increased by £80. Told other flights were available at the original price. Timings were not as good but we went for it. Email came through at a higher price again. Then was told by Alex that these were the best prices they could get. Time wasters!
2 September 2026
Unprompted review
Reply from Carlton Leisure
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
Flight prices are controlled by the airlines and can change in real time based on availability. The fares displayed on Skyscanner are based on the airline/supplier inventory available at the time of the search and are not always guaranteed until the booking has been successfully confirmed.
In some cases, an airline may only have a limited number of seats available at a particular fare. Once those seats are sold or the fare bucket closes, the system automatically moves to the next available fare, which can result in an increase in price.
We appreciate that this can be frustrating, particularly when you have already gone through the booking process. We understand your disappointment and apologise for the inconvenience caused.
Good ❤️ fast and and time ing
31 August 2026
Reply from Carlton Leisure
Thank you for your lovely feedback! We’re pleased you had a good experience with Carlton Leisure and appreciate you taking a moment to tell us.
For travel inspiration and our latest offers, find us on Instagram @carlton.leisure.
Excellent service from Angela
Excellent service from Angela, so helpful and knowledgeable. Secured better flights than we had seen ourselves and at a competitive price. Seats booked and confirmation sent through promptly. Thank you so much Angela
29 August 2026
Unprompted review
Reply from Carlton Leisure
Thank you for your kind words about our team! We’re glad you felt well looked after and appreciated the help you received.
For a little holiday inspiration and our latest travel offers, follow @carlton.leisure on Instagram.
Booking a flight from Carlton Leisure…
Booking a flight from Carlton Leisure is very convenient and Kathy was very helpful and accommodating
2 September 2026
Unprompted review
Reply from Carlton Leisure
Thank you for your lovely feedback! We’re pleased you had a good experience with Carlton Leisure and appreciate you taking a moment to tell us.
For travel inspiration and our latest offers, find us on Instagram @carlton.leisure.
I’m really happy with my experience…
I’m really happy with my experience with Carlton Leisure. From the very beginning, the team was friendly, helpful and professional. They made booking my flight tickets much easier and gave me clear guidance whenever I had questions.
I especially appreciated how quickly they responded and how patiently they listened to what I needed. I never felt rushed, and they genuinely tried to find the best option for me and my family.
Thank you to the whole team for making the booking process so smooth and stress-free. I’m very pleased with the service and will definitely contact Carlton Leisure again for my future flights.
Highly recommended! ⭐⭐⭐⭐⭐
2 September 2026
Reply from Carlton Leisure
Thank you for your lovely feedback! We’re pleased you had a good experience with Carlton Leisure and appreciate you taking a moment to tell us.
For travel inspiration and our latest offers, find us on Instagram @carlton.leisure.
Excellent experience
Excellent experience! My first time using this company and they were quick, efficient and I got my tickets immediately.
2 September 2026
Reply from Carlton Leisure
We’re pleased your tickets came through quickly. Thanks for booking with Carlton Leisure and taking the time to leave a review.
Find travel ideas and our latest offers on Instagram @carlton.leisure.
Reply from Carlton Leisure
Thanks for booking with Carlton Leisure! We’re glad the process was easy to follow and you could complete your booking without any fuss.
For fresh holiday ideas and our latest travel offers, follow @carlton.leisure on Instagram.
easy & simple UI to book stuff
booking process was so simple and understandable, and helped me to get the desired airline ticket cheaper than other competitors.
1 September 2026
Reply from Carlton Leisure
Thanks for booking with Carlton Leisure! We’re glad the process was easy to follow and you could complete your booking without any fuss.
For fresh holiday ideas and our latest travel offers, follow @carlton.leisure on Instagram.
Quick and easy booking through the…
Quick and easy booking through the online portal. Would highly recommend. E-ticket received same day of booking.
1 September 2026
Reply from Carlton Leisure
We’re pleased your tickets came through quickly. Thanks for booking with Carlton Leisure and taking the time to leave a review.
Find travel ideas and our latest offers on Instagram @carlton.leisure.
Very easy to navigate the website and…
Very easy to navigate the website and it was the best deal.
1 September 2026
Reply from Carlton Leisure
Thanks for booking with Carlton Leisure! We’re glad the process was easy to follow and you could complete your booking without any fuss.
For fresh holiday ideas and our latest travel offers, follow @carlton.leisure on Instagram.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.