I purchased two pieces separately following the loss of my beloved little dog. These lovely hug pendant is delightful and brings back so many happy memories. The sterling silver paw bracelet is beauti... See more
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Review summary
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Reviews shaping this summary
Have received three different items, seashell anklet, daisy bracelet and blue Madala earrings. All beautifully made, the anklet and bracelet are so pretty. The earrings are quite stunning but do find... See more
I purchased 2 hug pendant necklaces for my daughters who had recently lost dogs to remind them of good times they had . The quality of the jewellery looks good. Ordering was easy and the delivery was... See more
Company replied
I bought a necklace from Carla Jewelry hoping it would not be TAT that I have received from other sites On opening my package I found the most beautiful necklace , just as shown on this site, it is be... See more
Company replied
Company details
Written by the company
Every piece of jewelry begins not just with an idea, but with intention - a commitment to craftsmanship, meaning, and timeless design. It’s a journey that starts with raw materials and a vision, shaped slowly by hand into something deeply personal.
Contact info
United States
- support@carla-jewelry.com
- carla-jewelry.com
4.2
Great
618 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything associated with Carla's is professional & Outstanding
Everything associated with Carla's creations is absolutely 💯 outstanding including a small problem with an order, immediately corrected. Carla's Jewelry is professional and outstanding service and excellent quality Jewelry. I have already told 3 other friends, that are now ordering from Carla's as i write!!!
20 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with us. Please be assured that we are committed to providing high-quality service and products to all our customers. If you have any questions or need assistance, please reach out to our customer service team with your order details so we can assist you further.
Best regards,
The Team
I like to do my Christmas shopping…
I like to do my Christmas shopping early and to find beautiful jewelry at a great price and a dependable company was a joy. Each piece was well made and valuable. This collection will be a treasure to those who receive it.
25 July 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for sharing your positive experience with us. We are thrilled to hear that you are satisfied with your order and our services.
At our company, we are dedicated to providing quality products and excellent customer service to all our valued customers.
If you have any further questions or need assistance, please feel free to reach out to our customer service team with your order number.
Best regards,
The Team
I ordered vintage silver earrings
I ordered vintage silver earrings. They are most certainly not vintage and can be picked up by magnet, so not silver. They are cheap and nasty. Cannot send an email as the address given just sends message to outbox . Do not buy from this seller. Order no CJ136067. What a scam!0
2 September 2026
Unprompted review
Reply from Carla Jewelry
Hello Joyce Whitley,
We are very sorry to hear about your experience and understand how disappointing this must be for you. Your feedback is important to us, and we take concerns like yours seriously.
Please be assured that we are committed to providing quality service and products to all our customers. We would appreciate the opportunity to resolve this matter for you.
Please contact our customer service team with your order details so we can look into this further.
Best regards,
The Team
Easy to order
Easy to order
Item is very pretty and l love it ,plus free ear rings to
2 September 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you are satisfied with our service and products.
At our company, we strive to ensure that every order is processed with the utmost care and attention. Your feedback is greatly appreciated as it motivates us to continue delivering quality.
If you have any further inquiries or need assistance, please reach out to our customer service team with your order details for any specific concerns.
Best regards,
Team
Very happy with my bracelet
Very happy with my bracelet. I bought the paws and bones silver bracelet, it is easy to wear, lightweight and as the picture showed.
One star off as delivery was slow.
27 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your feedback. We're glad to hear that you had a positive experience with us overall. At our company, we strive to maintain high standards in our service and product quality. If you have any specific concerns or if there's anything we can assist you with, please reach out to our customer service team with your order number so we can help you further.
Best regards,
The Team
If I could give this a zero then I…
If I could give this a zero then I would. I received a ring which wasn't like what I ordered. They said they'd send a new one and nothing has arrived. Not responding to emails either. The product that arrived is of poor quality and not wearable. Now in the process of trying to get the money back via my bank
7 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
We are very sorry to hear about your recent experience with us. Your feedback is important, and we regret that we did not meet your expectations.
Please be assured that we take all concerns seriously and are committed to providing quality service to our customers.
We would be happy to look into this personally - a brief message to our customer service team with your order number would help us resolve this for you.
Thank you, Team
Absolute rubbish jewellery!!
Absolute rubbish jewellery!!! Carla's jewellery came from China. Payment went to LM GLOBAL LIMITED. I felt very uneasy with this revelation so I Checked my subscriptions and they had set up an ongoing payment without my authorisation!!!!!! I can't believe they slipped past PAYPAL as a scam seller. Hopefully they will correct this error.
14 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
We are very sorry to hear about your recent experience. Your feedback is important to us, and we genuinely regret any frustration this may have caused.
Please be assured that we are committed to ensuring a high standard of service and quality for all our customers.
We would appreciate the opportunity to resolve this matter—please contact our customer service team with your order details so we can assist you further.
Thank you,
The Team
The jewellery was exquisite
The jewellery was exquisite. And the customer service exemplary.
28 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with us. Please be assured that we are dedicated to providing high-quality service and products to all our customers. If you have any further questions or need assistance, please reach out to our customer service team with your order details, and we will be happy to help you.
Best regards,
The Team
Ordering from Carla jewelry was easy &…
Ordering from Carla jewelry was easy & quick delivery. The quality was great & I got a lot of compliments on it. I got the hummingbird dome necklace for myself & one as a gift.
31 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your fantastic review! We are thrilled to hear that you had a positive experience with us. Please be assured that we are dedicated to providing high-quality service and products to all our customers. If you have any further feedback or questions, feel free to reach out to our customer service team with your order number, and we will be happy to assist you.
Best regards,
The Team
DO NOT TRUST OTHER REVIEWS
DO NOT TRUST OTHER REVIEWS FOR THIS COMPANY, THEY ARE MOST LIKELY FAKE.
Avoid at all costs. Do not believe claims that they are closing down. Website is absolutely full of AI generated imagery, tricking customers into believing it's handmade jewellery.
My wife ordered a pair of earrings, they look nothing like the product. Upon further research, they seem to be bulk orders from the same cheap company (if you reverse search the products you will see them on Shein etc).
Contacted the seller asking to refund it, was fobbed off saying that they're closing down. This is hard to believe as I'm receiving marketing emails from them every day! We were offered another set of earrings as a courtesy, but then we never heard from them again.
Considering the shockingly poor quality of the product and how fake all the products on the catalogue seem to be, I have no idea how they have a good trust pilot rating, I can only assume they're all fake.
Avoid at all costs please, do not let the scammers win.
31 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
We are very sorry to hear about your experience and understand how frustrating this situation must be for you. Please be assured that we take customer feedback very seriously and are committed to ensuring a positive experience for everyone.
We would appreciate the opportunity to resolve this matter for you, so please reach out to our customer service team with your order details.
Thank you, Team
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.
At our company, we strive to ensure that all our customers receive high-quality service and products. Your satisfaction is very important to us.
If you have any further questions or need assistance, please don't hesitate to contact our customer service team with your order details.
Best regards,
The Team
Be aware of this company
You replied to my review, i sent another email to your customer services, which you suggested . May i add the eighth email to yourselves.
I have had not reply, no replacement of the broken necklace and no refund which was my latest request.
I am out of pocket, no present and i have basically been ripped off.
Your customer service is atrocious.
L shaw
31 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
We are very sorry to hear about your recent experience with us. Your feedback is important, and we regret that we did not meet your expectations this time.
Please be assured that we take every concern seriously and are committed to providing quality service and products to all of our customers.
We would appreciate the opportunity to resolve this matter for you, so please send your order number to our customer service team for further assistance.
Best regards,
The Team
Fast delivery and very happy with my jewellery.
I received my jewellery quickly and I am very happy with my purchase. I will buy more and recommend Carla Jewellery.
28 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.
At our company, we strive to provide exceptional service and quality products to all our customers.
If you have any further questions or need assistance, please reach out to our customer service team with your order details, and we will be happy to assist you.
Best regards,
The Team
I bought a necklace from Carla Jewelry…
I bought a necklace from Carla Jewelry hoping it would not be TAT that I have received from other sites On opening my package I found the most beautiful necklace , just as shown on this site, it is beautiful and of good quality. I received it within a couple of days . I will certainly be ordering again from Carla Jewelry now that I know that I will receive good quality goods. Thank You.
27 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your support. If you have any questions or need further assistance, please reach out to our customer service team with your order number so we can assist you further.
Best regards,
The Team
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.
At [Company], we are dedicated to ensuring that every customer receives the highest quality service and products.
If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team with your order details.
Best regards,
[Company] Team
Very helpful absolutely lovely jewelry…
Very helpful absolutely lovely jewelry will definitely buy again very classy and well made
30 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. Please be assured that we strive to maintain high standards in every aspect of our service. If you have any questions or need assistance, feel free to reach out to our customer service team with your order number.
Best regards,
The Team
Good customer service
Company responded well when my order was not correctly delivered. Good customer service. Thank you.
28 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.
Please be assured that we are committed to providing high-quality service and products to all our customers.
If you have any further questions or need assistance, please feel free to reach out to our customer service team with your order details.
Best regards,
The Team
Good quality
Good quality, quick delivery, kept in contact right through the till delivery
28 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. Please be assured that our team is dedicated to providing the best service and quality products to our customers. If you have any further questions or need assistance, please reach out to our customer service team with your order number so we can help you.
Best regards,
The Team
Superb Sunflower ring service .
The experience was amazing and very grateful for an excellent service. I ordered a beautiful Sunflower ring and a surprise gift as an extra treat. Superb updates allowing me to track my package and delivery quick and very professional. Thank you so much.
28 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we strive to provide the best service possible. If you have any further questions or need assistance, please reach out to our customer service team with your order details so we can assist you further.
Best regards,
The Team
Lovely jewellery
Lovely jewellery, nice and shiny. It will look good when wearing the few items i purchased. Earrings necklace and bracelet.
18 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.
Our team is dedicated to providing high-quality service and ensuring every order is processed smoothly.
If you have any further questions or need assistance, please reach out to our customer service team with your order details so we can help you.
Best regards,
The Team
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