Carla Jewelry Reviews 

620
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 607 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful, unique designs and mention that the jewelry is exceptionally well made, durable, and looks truly stunning when worn. Shoppers also highlight the fast delivery service, noting that packages always arrive early or on time with very reliable and helpful tracking updates. Some reviewers were not happy with the quality, mentioning specific issues like items arriving broken or constructed with very cheap materials. A few consumers also reported receiving incorrect products, and noted experiencing major difficulties and high costs when attempting to process international returns.

What people talk about most

Product

Reviewers highlight positive aspects of product, often describing the jewelry as beautifully crafted, unique... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the beautiful craftsmanship,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share ambiguous opinions on order, as many reviewers highlight that ordering is easy, items arrive... See more

Price

Customers consistently note ambiguous experiences with price, as opinions on the cost of the jewelry vary... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have purchased the hug necklace and earrings set, antique dragonfly earrings, a pair of hug studs for a friend and the owl ring. The owl ring was my favourite as it was striking to look at. They are... See more

Company replied

Rated 5 out of 5 stars

I purchased two pieces separately following the loss of my beloved little dog. These lovely hug pendant is delightful and brings back so many happy memories. The sterling silver paw bracelet is beauti... See more

Rated 5 out of 5 stars

I was very satisfied with my purchase. The necklaces I purchased were of excellent quality, the prices were affordable, the service was excellent and I was informed about when my package was ready to... See more

Company replied

Rated 5 out of 5 stars

Have received three different items, seashell anklet, daisy bracelet and blue Madala earrings. All beautifully made, the anklet and bracelet are so pretty. The earrings are quite stunning but do find... See more


Company details

  1. Jewellery Manufacturer

Written by the company

Every piece of jewelry begins not just with an idea, but with intention - a commitment to craftsmanship, meaning, and timeless design. It’s a journey that starts with raw materials and a vision, shaped slowly by hand into something deeply personal.


Contact info

4.2

Great

TrustScore 4 out of 5

620 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(620)

608 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The people are nice and helpful

The people are nice and helpful. My delivery was on time the tracking was easy. The weight of the necklace was great and beautiful. The problem was the dog on the necklace is tarnishing after wearing a couple of times. I ordered it because it looked like my dog i just had to put to sleep.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Silver owl ring

I ordered a owl ring supposed to be. Silver but no hallmark so probably not. Anyway I read that Carla jewelry was a scam so I emailed them giving both barrels! 4 days later the ring was delivered. I withdraw all the negative I said

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Happy Bunny. Have received three different items

Have received three different items, seashell anklet, daisy bracelet and blue Madala earrings. All beautifully made, the anklet and bracelet are so pretty. The earrings are quite stunning but do find them slightly heavy. Cannot fault the delivery from Carla's but Evri is another matter!!

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Had a reply from Carla jewellery about…

Had a reply from Carla jewellery about my hug pendants saying email me. So I emailed as I have done several times previously, and nothing, no reply. I ordered an owl ring which went missing 10th August and again with that order no response. AVOID AT ALL COST. Bogus company, rubbish products and no response to emails. So far this has coat me £56.20 and all I want is my money back. Please do not make the same mistake I have just save your money

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Great products for the price.

I am happy with the quality for the price I paid. Sure - it's not high end jewellery, but you get what you pay for. I love my rings for their uniqueness & because they're adjustable, not because they look like expensive jewels. I found the quality of the 3 rings I bought to be very good. They look great on! I bought the rose seahorse ring, the fern leaf ring & the daisy ring. The only ring that did not have 925 ( stirling silver number) on the back, was the seahorse, but I love it anyway. Sure they come in a tiny plastic snaplock bag, but I'd rather the quality be in the product, not the packaging. It was delivered within 2 weeks, with excellent dispatch & tracking communication via email. I highly recommend them if you take heed of my comments. 😃

24 August 2026
Unprompted review
Rated 1 out of 5 stars

It’s a good thing she’s going out of…

It’s a good thing she’s going out of business. I ordered a pair of earrings. They were broken when they arrived. I ordered the same thing again. They also arrived broken. I requested a refund. Have not received it. Have contacted them multiple times. No replies, no refund. What a scam!

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Items not as described

Items not as described . Por quality plastic child like .
Earing neckace dragonfly set stones different colours. Cheap earing fittings one earing clasp faulty. Emailed within half hour of delivery to request refund returns procedure no reply. Think I will be requesting charge back through bank as have a feeling won't get a response.
False claims on website. B

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

I purchased some very inexpensive earrings and then began to doubt the validity of the marketing. I have to say they arrived 2 weeks before the estimated date and looked like the advertising picture. Not sure where they were made, or whether the marketing strategy was true, but nonetheless good value.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Compliments Galore!

Easy ordering, fast delivery. very pleased with the pendant and earrings I bought and have received lots of compliments whilst wearing them.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the beautiful Bird in the…

I ordered the beautiful Bird in the glass pendant necklace. Sadly I made a mistake in shipping address - my old residence im no longer in Qld.
I let go, let god and truly believe someone else must have needed to receive this gift more than me. I hope it falls in good hands and soul. ♡ Looking forward to making another order soon This art work so unique and truly amazing! ♡

21 August 2026
Unprompted review
Rated 5 out of 5 stars

The communication & shipment (delivery)…

The communication & shipment (delivery) were on point. It got here early & unharmed. It was a perfect gift.

3 September 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your wonderful feedback! We are thrilled to hear that you are satisfied with your experience.

Please be assured that we always strive to provide the best service and quality products to our customers.

If you have any further questions or need assistance, please reach out to our customer service team with your order details.

Best regards,
Team

Rated 5 out of 5 stars

Good quality and no fuss and quick…

Good quality and no fuss and quick delivery

3 September 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello Sandra Davey,

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.

At our company, we are dedicated to providing high-quality service and products to all our customers. Your satisfaction is our top priority.

If you have any further questions or need assistance, please feel free to reach out to our customer service team with your order number, and we will be happy to help you.

Best regards,
The Team

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