Good, efficient, friendly service. Price very good, but ‘out of hours service’ a bit expensive. Car ideal for our holiday. Mechanically ok, but broken key fob made remote locking awkward. Persist... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The prices on CarJet were the best I could find. They guided me through the booking process with thorough and easy to understand information and instructions. All communications were handled in a... See more
Company replied
Ease of online booking. Price was good. Could improve currency as we are in the UK so need GDP and AUS$ displays throughout the booking process. The default was € euros
Company replied
The web page is well buid en easy to use. The information is complete and useful. The confirmation mail was quickly send. If the pick up is as smooth as the booking your company is top.
Company replied
Company details
About CarJet.com
Written by the company
At CarJet, we love making car hire easy. In just a few seconds, you can compare deals from companies all around the world and pick the one that suits you best — always with great prices and a simple, secure booking process. Millions of travellers choose us every year because they know they’ll find clear information, transparent rates, and a hassle‑free experience from start to finish.
Benefits of hiring your car with CarJet
- Coverage: we’re available in more than 55 countries, with plenty of pick‑up options — from airports and train stations to the most convenient spots in each city.
- Global access: thousands of local and international suppliers brought together so you can compare everything in one place.
- Wide selection of vehicles: whether you need a small car for a quick getaway, a family vehicle, something more comfortable for a longer trip, or even scooters and vans, we’ve got you covered.
- 24-hour customer service in over 13 languages: our team is always here to help, ready to answer your questions and make your booking experience smooth and stress‑free.
Lowest Prices - 5⭐ Service
Written by the company
- 📅 Free Cancellations
- Free Cancellation Offers giving you total flexibility. Free modifications on most bookings.
- ⛽ Full/Full Fuel Policy
- Choose the fuel policy you prefer. Collect full and return full so you only pay for the fuel you use.
- ✈ On-Airport
- Car hire companies at the airport to make collection of your car quicker and easier.
- 🎛 Unlimited Mileage
- Unlimited mileage offers for greater freedom.
CarJet.com
5⭐ Customer Service
👥 Friendly staff who speak your language.
🏃🏽 We look after you all the way - from before you book to after you've returned the car.
👍🏽7.5 Million Customers
Contact info
4.1
Great
118K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid CarJet !!!!!!!!!!!!!!!!!!!!!!
Avoid CarJet !!!!!!!!!!!!!!!!!!!!!!
Absolutely terrible customer service, zero support when problems happen, and no respect for customers once they already have your money. One of the worst rental experiences I have ever had.
13 May 2026
Unprompted review
Reply from CarJet.com
Hello,
Our goal is your complete satisfaction, and CarJet works to provide clear support throughout the rental process; key details and assistance options are always included in the booking voucher for easy reference. We remain committed to improving every step of the experience and appreciate you sharing your perspective.
Kind regards,
Marta
Avoid CarJet!!!!!
Avoid CarJet!!!!!!
They kept the full payment for a car I never received. Customer support was unreachable and they showed absolutely no interest in helping.
Feels like they care more about keeping customers money
13 May 2026
Unprompted review
Reply from CarJet.com
Hello,
Our goal is your complete satisfaction, and we always work to ensure every booking is clearly supported from start to finish; all key details, including collection information and coverage, are outlined in the voucher accepted during booking. Situations where a vehicle is not collected are reviewed based on those details to ensure everything aligns correctly.
Kind regards,
Marta
I always use carjet.com
I always use carjet.com. They always have the best prices and with hugely reputable companies. Never had an issue with pickup or drop off. Excellent all round
13 May 2026
Reply from CarJet.com
Thank you so much for sharing your experience! We're glad to know everything went well.
Reply from CarJet.com
We really appreciate your positive feedback.
Easy booking
Easy booking. Had to make a change and canceling then rebooking was easy. Good customer service when I called. So far so good. Hopefully pickup and drop off are just as easy.
13 May 2026
Reply from CarJet.com
Thank you so much for sharing your experience! We're glad to know everything went well.
VERY QUICK NOT A LOT OF SCREEN CHANGES…
VERY QUICK NOT A LOT OF SCREEN CHANGES ALL ON ONE SCREEN VERY SIMPLE
13 May 2026
Reply from CarJet.com
We really appreciate your positive feedback.
Reply from CarJet.com
We really appreciate your positive feedback.
Reply from CarJet.com
We really appreciate your positive feedback.
Terrible customer service
I booked Drivalia through carjet.. I was collecting at Bristol airport and my flight was delayed which made my pick up time late by 75 mins. I couldn't ring as I was on the plane.. when I landed my booking was cancelled and no other cars available.. told by drivalia to go through carjet.. No help at all from carjet, I had to book last minute with another company and can get nothing back from carjet who think it's reasonable for an airport pickup to only give 1 hour courtesy collect..
V bad customer service...DO NOT USE
1 May 2026
Unprompted review
Reply from CarJet.com
Hello,
Airport collections depend on the time window indicated in the details of your booking, which are accepted during the reservation process, and availability may change after that period. Our goal is your complete satisfaction, so please reach out to help@carjet.com and we will review your case in detail and assist you directly.
Kind regards,
Claudia
DO NOT use CarJet
We booked a car via their website.
CarJet provided us with a Rental voucher.
Rental company refused to honour the Voucher.
CarJet took our money and left us stranded at the airport.
CarJet REFUSED to refund the money.
11 June 2025
Unprompted review
Reply from CarJet.com
Hello,
Your voucher reflects the service confirmed through our platform, and the details of your booking—accepted during the process—outline how the rental is managed directly with the car rental company. Our goal is your complete satisfaction, and we continuously work to ensure all information provided helps avoid misunderstandings at pickup.
Kind regards,
Claudia
Very easy and straight forward to book…
Very easy and straight forward to book and keen on pricing
13 May 2026
Reply from CarJet.com
We really appreciate your positive feedback.
Hidden Charge
When I printed off the voucher after I made the booking I noticed in the terms and conditions something about an extra charge if the car is returned dirty. I’ve never come across this before and why isn’t it highlighted before the booking. Obviously the car is not going to be as clean after a weeks hire. Why are you trying to pass on a hidden charge ?
13 May 2026
Reply from CarJet.com
Hello,
The information about vehicle return standards is included in the details of your booking and visible on the voucher, as it forms part of the standard policies set by the car rental company. Our goal is full transparency before travel, and all details are available for review prior to confirming the reservation.
Kind regards,
Pablo
Reply from CarJet.com
Thank you for your review!
Good price, good site
First of all I have rented a car for a very good price. The site is very easy to order on with no misstakes. What you see is what you get :-)
13 May 2026
Reply from CarJet.com
Thank you for your feedback and for trusting us. We're glad to know your experience was positive.
Just booked a car for our holidays
Just booked a car for our holidays. Very easy not hard to navigate for us older people
13 May 2026
Reply from CarJet.com
We really appreciate your positive feedback.
The site was easy to navigate
The site was easy to navigate. The price was good. They offer insurance.
13 May 2026
Reply from CarJet.com
Thank you for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.