www.carflexi.com Reviews 37,162

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and simplicity of the booking process, often describing it as fast, straightforward, and convenient. Many users appreciate the clear and user-friendly website, finding it helpful for comparing options and understanding all necessary information. The service is often praised for its efficiency, with many people noting a seamless experience from pick-up to drop-off, and the staff are frequently described as friendly and helpful. However, some customers experienced issues with the service, including confusing pick-up procedures or difficulties with online forms. A few people also mentioned unexpected charges or deposits upon arrival, leading to dissatisfaction with the final price. There were also isolated reports of cars not being available or issues with communication regarding out-of-hours assistance.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising fast, friendly, and efficient service, noting... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the rental prices very reasonable,... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking process to... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Website

Reviewers mention positive feedback about the website. Many customers find the site user-friendly, easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The location of the car hire pick up at Auckland airport (Holiday Inn) was ideal and a petrol garage just down the road to fill up in return. The pick up procedure was a little confusing but once dire... See more

Rated 4 out of 5 stars

Very satisfied - however I later discovered that although I paid for a FULL cover insurance policy, the cover was not by the rental company, but by Car Flexi. So when I took the vehicle, a €1300... See more

Rated 5 out of 5 stars

Was worried due to some bad reviews I saw here but decided to pull the trigger and book - booked Gobycar in Mallorca with CarFlexi and my experience couldn't have been better. Booking had zero deducti... See more

Rated 5 out of 5 stars

The rental price was very reasonable. The rental agreement language is somewhat difficult for non lawyer to keep up with. The process of making the reservation is pretty straight forward. Would... See more

Company replied


Company details

  1. Car Rental Agency

About www.carflexi.com

Written by the company

CarFlexi offers you the best possible rates from top international and major local car rental companies across 45,000 rental stations!

24 /7 Customer service

We are happy to assist you at any time. Call our customer care team, use our online Live-support or Email us Our team is 24 hours a day 365 days a year available for you!

Rental Cars with CarFlexi.com

Written by the company

Exclusive deals guarantee the best value for money rental cars.
We have access to exclusive lowest prices and free add-ons. Our smart booking search engine will ensure that we pass those savings on to you! We will show you the best and cheapest price for your rental requirements to help you find your ideal car.
Local Car Rental Expertise Brought To You
We believe everyone should have a memorable and enjoyable experience with their car rental. For that reason we have selected suppliers that are friendly and helpful, reputable and have in-depth local knowledge to ensure you get the best out of your rental.
Make an informed car rental choice
Our mission is to help people pick the right rental. Before you book, we will show you everything you need to know. Past customer ratings, what's included and pick-up information, we give you all the facts, so that you can make the right rental choice for you.

No Cancellation Fees Up To 48 Hours Before Pick Up.

Free Cancellations For Up To 48 Hours Before The Rental Starts

Free Cancellations For Up To 48 Hours Before The Rental Starts
Customers can safely cancel or change their reservation up to 48 Hours before they pick up their rental car. Our partners having confirmed they have a reserved car any last minute cancellation may induce a standard fee.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booking transaction

Mohamed gave valuable advice, took his time and was patient and efficient through the whole process. Can recommend highly.

8 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear MICHAEL BROMLEY

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Easy site navigation and the ability to…

Easy site navigation and the ability to purchase full insurance coverage.

3 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Igal Rivin

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Great experience

The car was great (new), clean and working fine. The staff was very nice and helpful too. It was our first time renting a car and we had an amazing experience.

8 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Susana Dias

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Neat

Neat, easy and fast

10 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Avelino Jeque

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Easy booking process

Easy booking process, good price nad service. The only issue was the car I ordered was not available and did not a car of tye same class but I was satisfied with what I got.

3 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Brindsley Saayman

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

I am customer with Carflexi for many…

I am customer with Carflexi for many years and always satisfied. Thanks to all the team

10 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Alors Perso

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

speed booking and payment

speed booking and payment, great price

10 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Ahmedhamed

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience reserving a car with this company. The booking process was simple, fast, and convenient. The website was clear and easy to use, and everything was well explained. I also appreciated the professional and friendly customer service. So far, everything has gone smoothly, and I’m looking forward to picking up the car.

3 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Lukasz Krawczyk

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Ease of making bookings

Ease of making bookings, no hassle, quick and efficient. Picking up and bringing back the car, friendly and efficient staff

2 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Peter STETTLER

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Very easy to book

Very easy to book
Thank you!

9 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Corinne Soucy

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

good price-to-product ratio

Quick completion of formalities, good price-to-product ratio, good car, I sincerely recommend renting Viaggiare

9 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Przemyslaw P.

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Everthing was good

30 March 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Alex Mau

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Very user-friendly.

Very quick and easy to navigate the website.

9 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear William DAntonio

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 1 out of 5 stars

You charged me for renting a car and…

You charged me for renting a car and the company that you never mentioned the name refused to give me a car cause i was late more than 2 hours , so if this is a way to steel money from people then congradulations ..... i will talk to my lawyer here in brazil and i promise you that i will do everything i can do to receive my money back

30 March 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Pavlos Ilia

Thank you for your feedback.

Please note that the rental company is selected by you during the booking process and is clearly stated on your voucher.

Regarding the pick-up time, we understand your concern; however, the selected time is binding. As stated in the voucher under “Important Note for Pick-Up,” it is essential to inform the rental company in case of any delay. Without prior notice, the supplier is not obligated to hold the vehicle beyond the agreed time, which may result in the reservation being cancelled.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Clear and best prices

Clear, fast, the best prices.

9 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Franco Zanichelli

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Very easy to book.

Very easy to book.

1 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Johannesson

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Easy to find the right car

Easy to find the right car, good prices and easy to book. Clear information

8 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear João Arriaga

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look