www.carflexi.com Reviews 37,042

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being clear, easy to use, and user-friendly, making the booking process simple, fast, and convenient. Many people appreciate the wide selection of vehicles and providers, as well as the reasonable rental rates and the absence of hidden costs. The service is frequently described as excellent, with efficient procedures and helpful staff. However, some customers also noted issues with the service, including confusing pick-up procedures and difficulties navigating the website for out-of-hours assistance. A few people mentioned problems with car availability upon arrival, billing discrepancies, or concerns regarding additional costs.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers report positive experiences, highlighting... See more

Price

Clients share ambiguous opinions on price. Many customers praise the good and great prices, finding them... See more

Booking process

Customers consistently note ambiguous experiences with the booking process. Many reviewers found the booking... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the website clear, easy to... See more

Website

Reviewers highlight positive aspects of the website, consistently praising its ease of use and navigation.... See more

Based on these reviews

Rated 4 out of 5 stars

The location of the car hire pick up at Auckland airport (Holiday Inn) was ideal and a petrol garage just down the road to fill up in return. The pick up procedure was a little confusing but once dire... See more

Rated 4 out of 5 stars

Car flexi well organised no problems. Would have been a 5 if the Budget staff at the desk had been a little more efficient - 10-15 mins too long to complete basic paperwork

Rated 5 out of 5 stars

I had a very positive experience reserving a car with this company. The booking process was simple, fast, and convenient. The website was clear and easy to use, and everything was well explained. I al... See more

Rated 5 out of 5 stars

Carflexi’s online booking system is very easy to use and navigate.  It is also very easy to view and select a preferred choice of car from an extremely wide range of vehicles and providers.    Cafle... See more


Company details

  1. Car Rental Agency

About www.carflexi.com

Written by the company

CarFlexi offers you the best possible rates from top international and major local car rental companies across 45,000 rental stations!

24 /7 Customer service

We are happy to assist you at any time. Call our customer care team, use our online Live-support or Email us Our team is 24 hours a day 365 days a year available for you!

Rental Cars with CarFlexi.com

Written by the company

Exclusive deals guarantee the best value for money rental cars.
We have access to exclusive lowest prices and free add-ons. Our smart booking search engine will ensure that we pass those savings on to you! We will show you the best and cheapest price for your rental requirements to help you find your ideal car.
Local Car Rental Expertise Brought To You
We believe everyone should have a memorable and enjoyable experience with their car rental. For that reason we have selected suppliers that are friendly and helpful, reputable and have in-depth local knowledge to ensure you get the best out of your rental.
Make an informed car rental choice
Our mission is to help people pick the right rental. Before you book, we will show you everything you need to know. Past customer ratings, what's included and pick-up information, we give you all the facts, so that you can make the right rental choice for you.

No Cancellation Fees Up To 48 Hours Before Pick Up.

Free Cancellations For Up To 48 Hours Before The Rental Starts

Free Cancellations For Up To 48 Hours Before The Rental Starts
Customers can safely cancel or change their reservation up to 48 Hours before they pick up their rental car. Our partners having confirmed they have a reserved car any last minute cancellation may induce a standard fee.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37K reviews

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Rated 3 out of 5 stars

I am writing to express my…

I am writing to express my dissatisfaction with the assistance I received from your customer service team.

I had specifically requested the car rental provider’s address at Heathrow, as well as their email contact. However, your representative, Asha, declined to provide this information and instead told me to follow the designated meeting point instructions.

This was not helpful to my situation. As I will be traveling with multiple pieces of luggage and a senior person, it would be highly inconvenient for me to take buses from Terminal 4 to Terminal 5 and then transfer again. I had intended to arrange an Uber directly to the rental location, which is why I requested the address.

I also asked for the company’s email address so that I could contact them directly if the information was not available on your end. Unfortunately, this request was also not accommodated.

I would appreciate it if you could provide the requested details promptly. Additionally, I hope you will take this feedback into consideration to improve the level of support provided by your customer service team.

Thank you for your attention to this matter.

Yours sincerely,

7 April 2026

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