We were shown through various models in the Leeds showroom by Lina who was extremely patient with my Dementia suffering husband and wasn’t phased at all by being asked the same question multiple times... See more
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Review summary
Created with AI, based on recent reviews
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Very helpful staff member Andrew gave us lots of information about mobility scooters and suggested the one most likely to meet our needs. A test ride confirmed the choice to be ideal. Guarantees ex... See more
Company replied
My rollator arrived very quickly. It was extremely well packed . My husband ordered it on the landline and although he had asked if it needed putting together and was assured it didn’t need that , it... See more
Lovely helpful staff, Laura was very patient and knowledgeable, didn't feel pressured or rushed into buying. The showroom was nicely set out with us able to look round easily. No problem parking.
Company details
- Mobility Equipment Supplier
- Bedroom Furniture Store
- Hospital Equipment and Supplies Store
- Wheelchair Store
About CareCo
Written by the company
We're the UK's leading mobility retailer making every day a better day for our customers.
You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.
Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.
We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.
With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.
We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.
Reasons to shop with CareCo
Written by the company
- Price Match Promise
- We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
- Which? Trusted Traders
- Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
- 30 day returns
- Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
- Which? Best Buys
- Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
- Showrooms nationwide
- Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
- Shop the biggest brands
- From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
- BHTA members
- We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.
Trusted by Which?
Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.
Contact info
1 Turing Court, CM77 7AT, BRAINTREE, United Kingdom
- 0333 015 5000
- sales@careco.co.uk
- careco.co.uk
Our Big Summer Sale is now on!
4.9
Excellent
74K reviews
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Good advice got what I wanted
28 July 2026
Reply from CareCo
Good Morning David,
Thankyou for your review,
We are glad that you received good advice that helped you during your recent purchase,
If you need any future assistance please do let us know,
Kind Regards,
Deanna
I was served by Piers
I was served by Piers, who was extremely helpful and knowledgeable about the products.
27 July 2026
Reply from CareCo
Good Afternoon Mr & Mrs Wheeler,
Thankyou for your lovely review,
We are glad that Piers was able to help you during your recent purchase with us at CareCo.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Great experience staff helpful and…
Great experience staff helpful and knowledgeable coffee and biscuits and a lovely clean loo made a long visit even more pleasant so I spent a fortune! Looking forward to my road scooter being delivered!
20 July 2026
Reply from CareCo
Good Afternoon,
Thankyou for your lovely review,
We are glad that you had such a great shopping experience with us at CareCo.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Shaun the man which I placed my order…
Shaun the man which I placed my order with was helpful and patient couldn't have wished for more.
26 July 2026
Reply from CareCo
Good Afternoon Mrs Knowles,
Thankyou for your review,
We are glad that you had such a positive experience with us.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Staff are friendly and knowledgeable…
Staff are friendly and knowledgeable about their product
28 July 2026
Reply from CareCo
Good Afternoon Mrs Shaw,
Thankyou for your review,
We are glad that you found our staff friendly and knowledgeable.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Staff open
Staff open, friendly and have thorough knowledge of company products. Not pushy for sale just helping us to buy the correct product for our needs.
26 July 2026
Reply from CareCo
Good Afternoon William,
Thankyou for your lovely review,
We are glad that you found our staff friendly and knowledgeable.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Excellent customer service
Excellent customer service, very friendly staff & knowledgeable on best walker to recommend for my mum.
20 June 2026
Reply from CareCo
Good Afternoon Mrs Irwin,
Thankyou for your lovely review,
We are glad that you had such a wonderful shopping experience with us at CareCo.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Helpful knowledgable staff
Helpful knowledgable staff. Willing to take as long as time as necessary to show you products in full detail. Nothing too much trouble.
28 July 2026
Reply from CareCo
Good Afternoon Margaret,
Thankyou for your lovely review,
We are glad that you found our staff helpful throughout your recent purchase.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
We visited the Exeter branch of CareCo…
We visited the Exeter branch of CareCo situated on the Mash Barton Ind, Est, to order a new riser/recliner chair and was delt with by a lovely lady called Lesley Cornish, who demonstrated a great knolage of the chairs available, and matched me to the most appropriate chair based on my weight and size,
All in all a very pleasurable experience, given coffee, and a chair was purchased.
28 July 2026
Reply from CareCo
Good Afternoon Leslie,
Thankyou for your glowing review,
We are glad that your recent visit to our Exeter showroom was a 5* experience.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Excellent Customer Service
From entering the store at Merry hill i was made to feel welcome and the colleagues took time to help me choose the scooter that was right for me the delivery was sooner than expected and the customers service has been excellent throughout
6 July 2026
Reply from CareCo
Good Afternoon Linda,
Thankyou for your lovely review,
We are glad that you found our staff welcoming and helpful throughout your recent visit to our showroom.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Reply from CareCo
Good Afternoon Alan,
Thankyou for your review,
We are glad that we provided first class service during your recent purchase.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
CareCo shopping
Lorraine at CareCo was so helpful and made my buying a new mobility scooter so much easier . She assured me that what I had chosen was just right for me . Well done guys !!
28 July 2026
Reply from CareCo
Good Afternoon Sara,
Thankyou for your lovely review,
We are glad that Lorraine was so helpful with your recent purchase.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
My mobility scooter
I was able to test drive to.see which scooter was the most suitable for me and most comfortable vicky was very helpful.Also advised me what accessories I may need.she couldn’t have been more helpful.
26 July 2026
Reply from CareCo
Good Afternoon Carol,
Thankyou for your lovely review,
We are glad to hear that you were provided with help and advise during your recent purchase with us at CareCo.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Bournemouth CareCo
i called in to the Bournemouth shop to look at chairs. i was helped with Shane who was extremely helpful describing all the benefits of each chair. he helped me find the right one for me. He was extremely polite and did not attempt to push me to buy a chair but let me decided which one i wanted. i would certainly recommend anyone wanting to purchase any aids to assist them to go to CareCo.
6 July 2026
Unprompted review
Reply from CareCo
Good Afternoon Barbara,
Thankyou for your lovely review,
We are glad that you had such a positive shopping experience with us at CareCo.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Telephone order
Extremely helpful and friendly lady dealt with my query and subsequent order over the phone.
28 July 2026
Reply from CareCo
Good Afternoon Shaun,
Thankyou for your review,
We are glad that your recent call to us went so well.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Reply from CareCo
Good Afternoon Rose,
Thankyou for your lovely review,
We are glad to hear that your product arrived in a timely manner and it was easy to assemble.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Graeme Edwards
Graeme, the mobility sales advisor, could not have been more helpful.He brought a wheelchair out to the car because the car park was on a slight slope. In the showroom he showed us many different walkers with much patience. There was no pressure put upon us to buy. After purchasing, Graeme took me back to the car by wheelchair.
An outstanding experience all round.
15 July 2026
Airline travel scooter
We went to buy a replacement travel scooter and Careco did not disappoint. Great range of products which I tried in-store and friendly and informative support from Lisa. We spent a couple of hours which was no issue and feel confident with our purchase.
28 July 2026
Very good advice and service.
Christine Sparrow listened to my needs for a Rollator and was very helpful when I tried it.
Had hoped to buy a cheaper model but convinced that for quality and what I needed the more expensive one was worth the extra.
Everything dealt with clearly and swiftly.
Look forward to receiving the Rollator.
28 July 2026
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