Cardmarket Reviews 

Excellent with and excellent costumer service!!!

Great service! Even got a refund from them when i wasn't entitled to one!

Is the best place to buy cards, support also works great!

Most smaller transactions will go off without a hitch, but the problem occurs when you sell larger ticket items. Cardmarket routinely collects waaay to small of a postage fee from the buyer. In the hopes of, I dont know you will happily eat the extra cost of postage (maybe 30euros) to send the parcel insured as is REQUIRED by the site itself. To resolve this with their customer service will net you a new penpal but not get you reimbursed. Dont make transactions above 20euros is my recommendation after falling victim to this multiple times

Almost all orders are flawless, which is amazing for a peer-to-peer platform. I got scammed by a seller 1 time in 84 orders so far and Cardmarket refunded the price to me. I'm very satisfied overall.

Cardmarket support surprised me in a very positive way

BE AWARE Cardmarket won’t protect you against scammers and mistakes from the seller.
I received a box in a different language than the one I purchased and Cardmarket instead of helping and forcing the seller to arrange and pay for the return shipping themselves, put all the bearing on me.
They withheld all my funds and gave me a deadline for me to arrange and pay for all that my self at my own cost. As this is a clear breach of European consumer rights law, the case is now under review. Either way, since my funds were subjected to a deadline and if I did not comply they would go ahead and shut down the case I had to do it. Even after a 1st failed attempt on my part to return the item and getting it sent back to my address (which Cardmarket alleged was my fault and I had to try a second time, again out of my own pocket)

I am writing this review regarding my Cardmarket account (Username: ThePkmonCmpny). My account was suspended due to counterfeit Pokémon boosters. I want to emphasize that I acted in good faith and was unfortunately a victim of fraud myself.
I have taken full responsibility and provided Cardmarket with official evidence, including a police report (filed by me, Jan De Smet) against the person who scammed me. I have sent all documentation and screenshots to the support team via ticket.
Despite my transparency and willingness to cooperate under strict supervision, I am not receiving a constructive response. I have been a loyal user and I simply want a fair chance to prove my integrity. I am asking the Account Trust team to review my case and the legal documents I provided so my account can be reinstated.
I have provided the police with the full name, address, and IBAN of the perpetrator. This confirms I am the victim of a targeted scam, and I am doing everything possible to resolve this legally."

1/ Cardmarket hides bad evaluations so you cannot trust anything you see about Cardmarket users.

2/ If you add an item to your cart, it gets hidden for like 24 hours. It allows temporary market manipulation which is absurd for a platform that became the reference for real-time TCG market prices.

3/ They charge super high delivery fees for no specific reason. For instance, 11€ for 3 cards.

Have bought a few times now. 1 order did not arrive and they helped me perfectly. I would definitely recommend everyone buying pokemon cards this site.

Customer service is awesome. They always reply and help you solve the issue.
Sellers are not all that kind, so take care who you buying from. But in any case - just write a ticket, and it will be solved. It takes some time, but at the end, they give a best shoot.
Take care about sellers, as some of them are suspicious - shipping without tracing is cheap, but with tracking is too expensive, so they 'force' you to take one without tracking. Then, if the package doesn't arrive (or is not sent at all but you can't know that for sure), they will not give you the refund.

Just had to interact with customer service because i bought some cards and there was an issue, the representive not only was entirely wrong but was rude and condescending. Unfortunately as someone who has sold a very very large amount on the platform i can no longer suggest it.

'Elena' was the worst customer service rep i have ever dealt with and has completely destroyed my willingness to buy and more importantly sell on cardmarket.

I tried buying a card from a seller here and Cardmarket's software kept blocking it. I raised a ticket with customer service which they took just under a week to respond to. They did not resolve the issue and then the transaction was cancelled with the fault being attributed to me rather than the company. Dismal set of people to do business with - Avoid!

Overall decent platform, just the people behind like support have lots of improvement to do - not to say they suck bad. Support takes ages and sometimes you get messages concerning a ticket from another support member even though ticket is already closed. In addition they dont look left nor right. If you dont have to deal with their stuff it's decent platform, if you have you easily get frustrated in your user experience. In addition their fees are quite decent and postal rate APIs in different countries never seem to be up to date.

Very unprofessional and seller sided they really do not care if you get a nm or mp they will just tell you get a 10% refund.

When an order goes missing you will not always get a refund. You will hear nothing from it again. Sellers are not shipping their orders and still getting paid.

There are sellers that are connected with the team itself and they will scam you. After you tell this to the cardmarket team they will ban you're account to.

Sent a payment via wire because they limit the maximum amount and charge high fees when paying with card or paypal. It's been 7 days and my payment still is not deposited. Left a ticket (#1967506) and no response for two days.

UPD 13.04: finally received the refund after waiting for 11 days and no response from the support team.

I had an issue with a domestic shipment that never arrived after a month. The seller didn't respond, so I contacted the Support Team. They were very professional and provided a full refund in less than 72 hours. Excellent customer service, very satisfied with how they handle these situations!