Cardmarket Reviews 

Good service. Received refunds when orders have gone missing

I have used Cardmarket on and off for about 5 years now, initially for buying but in the last few years for selling. Every single sale has been faultless except my last where unfortunately my mail carrier lost the item. Cardmarket for me went above and beyond to make sure I was compensated where my mail carrier wouldn't cover it and for me that is some of the best customer service I have ever received. 5/5 easily

Had shipments lost twice and cardmarket refunded me quickly both times very helpful support

They helped me with additional shipping costs, great service!

Works well to a point. But if you get scammed by a power user they will not do anything about it.

DO NOT USE
SELLER SENT ME AN EMPTY BOX AND TEYING TO GET YOUR MONEY BACK IS A MIGHT MARE THEY MAKE TOU DEAL WITH THE SELLER WHO CLEARLY HAS SCAMMED ME
HAVE HAD TO GET MY BANK INVOLVED AND FILE A CHARGE BACK AND REPORT TO ACTION FRAUD

I've made many purchases though Cardmarket by now, only one had an issue where the seller didn't send my order and hasn't replied to my messages.
Upon bringing the issue to Customer Service, they were very helpful with resolving the issue.

Top service, thank you.

Great customer service and always fair to both seller as customer!

I received an empty envelope from a seller. He claimed he send the cards. Absolutely nothing was in there though. I opened a ticket. Cardmarket Support reimbursed my fully and closed the case. Good solution that increased my trust in the platforms ability to solve things that went wrong.

I’ve been buying some cards recently (some of them didn’t even arrive, and those that did came in TERRIBLE conditions. Then the platform decides to BAN my account. No reason, no explanation, nothing. They didn’t even send me back the money I still had on it. What a scam, they should be called fraudmarket.com

DO NOT TRADE THRU THIS PLATFORM. CARDMARKET SUPPORTS SCAMMERS AND WILL UNDERMINDE YOUR SITUATION DUE TO THEIR "TRADING TERMS".
SITE IS A HAUX AND I STRONGLY ADVICE YOU TO NOOOOT TRADE WITHIN THIS SHITTY PLATFORM. BR.

They will do nothing about any problem if it´s about damages on the card, nor discrepancy about the description the seller gave about the card you purchased.
I received a damaged card, I opened a ticket, because the seller didn´t reply for 1 month. The support decided to close my ticket and dismissed the dispute. They offered 0 solution and 0 , forcing me to keep the card and now I can´t do anything.
I do not recomend buy card using their service.

Very efficient at resolving a potentially difficult situation with a misplaced order. Thank you

Always the best service.
Safe and secure.
I highly recommend Cardmarket!

As a new user I really enjoy this service. Reliable charging of the account, helpful support. I already got a lot of card via this site.

ordered NM Cards with value over 100,00€.

Support confirmed that the cards that I received were GD Condition and got refund over 20,00€ :D

Never got kicked so hart in my ba**s.

Seller sent the wrong card and wouldn't reply to my message. CS team tried to reach out but still nothing so in the end Cardmarket reimbursed me.

Wasn't an expensive card but appreciate the quick service and resolution by their CS team.

I had trouble with an order that got lost and the seller didn't respond. The customer support was VERY quick to answer all my questions and grant me a goodwill refund. I couldn't be happier with the help I got!

HORRIBLE CUSTOMER SUPPORT. 3 weeks and still no response for a simple refund to an item that was redirected back to the seller due to strikes. Proof provided, seller also opened a ticket saying to proceed with the refund, so the excuse of investigation is irrelevant. Insane to think these wait times are acceptable for any self respecting company. Ticket number; #1996980. Filed a complaint with ECC and will be filing with small claims court shortly.