Paul was an absolute star, he explained why we was having problems and how the new authenticator system worked. He worked out a solution to our problem, and stayed with us step by step to chec... See more
Company replied
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See what reviewers are saying
The team at card saver has been able to reassess our requirements and get a good price on terminal rental and processing fees. I guess this makes us feel like valued clients as we were nearing ren... See more
Company replied
Jamie has strong process knowledge and has been very supportive throughout. From the very beginning, he took ownership of my application and consistently helped me whenever I had doubts. He not only s... See more
Company replied
Excellent service once again, I have been with Card Saver for a number of years now and this last interaction (renewing my contract) has again shown why I have stayed with them. The sales staff are... See more
Company replied
Company details
Contact info
Poolfoot Farm, Butts Road, FY5 4HX, Blackpool, United Kingdom
- 0344 2938 850
- trustpilot@card-saver.co.uk
- card-saver.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Someone called paul m answered the call…
Someone called paul m answered the call it took a little while but sorted it out at the end, only issue internet is very slow (. Not my end. )
15 October 2024
Unprompted review
Reply from Card Saver
Thank you for your feedback! We're glad to hear that Paul was able to resolve the issue for you, even though it took a bit of time. We apologize for any inconvenience caused by the slow internet connection and appreciate your patience.
If you have any further concerns, please don't hesitate to reach out—we're here to help!
Paul in technical support
Paul in technical support, was very helpful, nothing was too much trouble, very professional and very polite.
2 October 2024
Reply from Card Saver
Thank you so much for your wonderful feedback! We're delighted to hear that Paul was able to assist you with such professionalism and care. Providing helpful and courteous service is what we strive for, and it’s great to know Paul met those expectations.
If you ever need further assistance, don't hesitate to reach out—we're always happy to help!
Great Customer service
Great Customer service from Paul. Helpful, informative and new machine arrived as promised.
14 October 2024
Reply from Card Saver
Thank you so much for your kind words! We're thrilled to hear that Paul was able to provide you with helpful and informative service, and that your new machine arrived as promised. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you ever need further assistance, please don’t hesitate to reach out—we're always here to help!
Mis-sold me a contract with Trust…
Mis-sold me a contract with Trust payments. Told me nothing about a £500 payment to Mastercard which unfortunately i missed on the contract then told me in writing it was a one off payment only to find out its annual. Now i have had to switch off my website or keep paying the £500 and on top of the I have to pay for a portal that does not work.
Please be very careful with this business.
10 October 2024
Unprompted review
Quick and responsive
Paul and his tech colleagues were quick and responsive with follow up calls to check everything was working as it should
10 October 2024
Reply from Card Saver
Thank you for your review! We're delighted to hear that Paul and our tech team were quick and responsive in ensuring everything was working smoothly. Your satisfaction is important to us, and we're glad we could provide the follow-up support you needed. If you have any further questions or need assistance, don’t hesitate to reach out!
Reply from Card Saver
Thank you for your review! We're happy to hear you received great help and good service. If you need any further assistance, feel free to reach out—we’re here to help!
Great service
We had 2 colleagues helping with different issues regarding our card machine. Sean was really helpful in explaining and talking through getting an updated unit with better features. Paul talked a member of staff through getting out current card machine attached to our WIFI. He took the staff member through each step and made it an easy and quick process to get us online. Our mobile signal is terrible where we are so an updated card machine and now able to use WIFI to process transactions instead of depending on poor mobile signal will benefit our Charity.
9 October 2024
Reply from Card Saver
Thank you for sharing your experience! We're thrilled to hear you were assisted effectively. It's great to know that you were helped in finding an updated card machine with better features, and were happy to hear the WiFi setup process was made easy for your team. We're glad that this solution will make a big difference. If you need any further support, don’t hesitate to reach out—we’re always here to help!
Sean was very helpful and everything…
Sean was very helpful and everything was sorted asap, nothing was too much trouble for him.
9 October 2024
Unprompted review
Reply from Card Saver
Thank you for your kind review! We're so pleased to hear that Sean was able to assist you quickly and efficiently. It’s great to know that he made the process seamless and was willing to go the extra mile. If you need any further help, don’t hesitate to reach out!
Very helpful and polite member of…
Very helpful and polite member of staff. Took his time to explain everything calmly and thoroughly. Real assest to your organisation
8 October 2024
Reply from Card Saver
Thank you for your wonderful feedback! We're thrilled to hear that our team member provided such a positive experience, taking the time to explain everything thoroughly and with care.
Reply from Card Saver
Thank you so much for your kind words! We're glad to hear that you found our service helpful. If you ever need assistance again, feel free to reach out, we're always here to help!
Sean was very helpful
Sean was very helpful, polite, straight forward information about saving money
4 October 2024
Unprompted review
Reply from Card Saver
Thank you so much for your kind words! We're thrilled to hear that Sean provided you with helpful, polite, and straightforward information. We appreciate your feedback!
Appalling company
Appalling company
Stay well clear
Issue 5 year contract but don’t tell you and when you csncrl there threatening and demand a large payment. Before bailiffs action
Do not use this company
2 October 2024
Unprompted review
Reply from Card Saver
We are truly sorry to hear about your negative experience, and we take feedback like this very seriously. We understand that contractual terms can sometimes cause confusion, and we aim to be as transparent as possible in all our agreements.
We would like to investigate this matter further to ensure that any misunderstandings are clarified, and any concerns you have are addressed. Please reach out to our customer service team and we will be happy to review your contract details and discuss potential solutions.
Thank you for bringing this to our attention, and we hope to resolve this for you as soon as possible.
I found that Paul Was very knowledgableand Helpful…
I found that Paul Was very knowledgable and Willing to help all the way through from the start of ordering the new card machines right through to helping me set them up. With a freindly attitude. Very Helpful.
1 October 2024
Reply from Card Saver
Thank you for your wonderful review! We're thrilled to hear that Paul was able to assist you every step of the way, from ordering your new card machines to setting them up. It's great to know his friendly and helpful attitude made the process smoother for you. If you need any further assistance, don't hesitate to reach out—we're always here to help!
Sean Clancy
Sean Clancy, What exceptional service. he got us a better deal on our card machine and went the extra mile to put things right.
1 October 2024
Unprompted review
Reply from Card Saver
Thank you so much for your review! We're delighted to hear that Sean provided you with exceptional service and secured a better deal on your card machine. Going the extra mile is what we strive for, and we're glad Sean made sure everything was put right.
New payment machine
Paul was very helpful and talked me through the new card machine very patient with a nearly 70 year old lady!!!
27 September 2024
Reply from Card Saver
Thank you so much for your kind words! We're thrilled to hear that Paul was able to assist you with patience. We always strive to provide the best service for our customers, and it's wonderful to know you felt supported. If you ever need further assistance, don't hesitate to reach out!
Happy you found a cheaper company for…
Happy you found a cheaper company for me and my business
25 September 2024
Reply from Card Saver
Thank you for your review! We're glad we could help you find a more cost-effective solution for your business. It's always our goal to provide the best value for our customers!
Paul was very helpful and reassured me…
Paul was very helpful and reassured me immediately as per usual.
Many thanks
Matt.
23 September 2024
Unprompted review
Reply from Card Saver
Thank you so much for your kind words! We're thrilled to hear that Paul was able to provide the reassurance and support you needed. We truly appreciate your continued trust in us. If you need anything else, don't hesitate to reach out!
Very helpful & clear advise given
23 September 2024
Reply from Card Saver
Thank you for your kind words! I'm glad to hear that you found the advice helpful and clear. If you ever have more questions or need further assistance, feel free to reach out!
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, thank you for your time this morning.
17 September 2024
Reply from Card Saver
Thank you for your thoughtful review! We're glad to hear that our staff could assist you and provide the help you needed. If you have any more questions in the future, don't hesitate to reach out!
Reply from Card Saver
Thank you for your kind review! I'm happy to hear that you found the responses helpful. If you have any more questions, don't hesitate to ask!
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