captainjackcasino.com Reviews 112

TrustScore 1.5 out of 5

1.7

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment and withdrawal processes, reporting significant difficulties in receiving their winnings. Customers frequently encountered issues with customer service, describing it as unhelpful and unresponsive. The website also received negative feedback, with users finding it problematic when attempting to manage their accounts or withdrawals. However, some customers also noted that despite delays, they eventually received their payouts, and a few even expressed satisfaction with the overall experience, mentioning that they were paid their winnings.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many customers reporting significant difficulties and... See more

Refund

Customers had ambiguous experiences with refund. Many reviewers report significant difficulties and delays in... See more

Website

Users describe negative interactions with the website. Many reviewers express regret for not checking reviews... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report excessive wait times, often... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers express significant dissatisfaction,... See more

Based on these reviews

Rated 1 out of 5 stars

After playing online for years I decided to try out Captain Jack Casio, it was the worse experience of my life. I deposited 1000.00 on 4 different cards they accepted all cards I played up ton 7000.... See more

Rated 1 out of 5 stars

Complete scam! I won 900 but was reduced down to 100 due to freeplay. Was told to send 10 in litecoin to verify the account for deposit. I never received my credit for the deposit and it says I need t... See more

Rated 1 out of 5 stars

Wow...i wish i had read these reviews BEFORE i went thru the grief of trying to withdraw winnings. They drag you thru hell and back trying to withdraw winnings requesting information they DONT need... See more

Rated 1 out of 5 stars

Fake and scam, they are sounding so good when you r deposit, when you r withdrawal, they ain’t going to pay you. They have excuses and excuses , you will be paid once you r gone! Ain’t gonna happen. 7... See more

Rated 5 out of 5 stars

Awesome promotions and Perfect casino! But I wish payout speed to be faster.

Rated 1 out of 5 stars

I have emailed and texts regarding multiple times regarding my withdrawal of $1000. I have met all the requirements and still can’t get them to wire my bank account. I have an email stating it was... See more

Rated 1 out of 5 stars

They send you free spins and free chips all the time in your email. Come to find out, if you use more than one of these and someday you happen to get enough to cash out, and it clearly says you have a... See more

Rated 1 out of 5 stars

Please never play here. I made the mistake of winning $2000. I originated a withdrawal on March 10. Every time I speak to customer service, they say I need to provide an ID. I’ve provided it 3 t... See more

Rated 1 out of 5 stars

As many of the reviews state, Captain Jacks is deceptive, dishonest and should not be allowed to fleece people. They make it very easy to gamble in the site, but deny you the money you e won. I litera... See more

Rated 1 out of 5 stars

They are criminals and conartists. They literally stole $100 from me! They are trying to say it's because they didn't have enough information, which is a lie. They had all of my banking info in order... See more

Rated 1 out of 5 stars

Can not get withdrawals. Always "escalating" but no resolution. This is a scam so avoid it if you like your money! Every week of checking back is the same excuse.

Rated 1 out of 5 stars

Zero if you had it get free spins and won the max 500.00 dollars then tell you the withdrawal was denied because of using to many free offers. Don't offer something if you're not going to payout

Rated 1 out of 5 stars

I won on a no deposit bonus which made me make a deposit anyway and they have stolen my winnings and won't let me withdraw. They are downright criminals and thieves.

Rated 1 out of 5 stars

This casino is a fing joke. I have been trying to withdraw now for over a month. I used crypto before but since i used a debit card this time and i tried to withdraw it didnt allow.me to so they told... See more

Rated 1 out of 5 stars

TERRIBLE CASINO!!! Do not deposit $ with these people!! I received a free $35 chip via email. I played and won about $700, then they took their $500 playthrough. I kept playing until I have $115. As... See more

Rated 1 out of 5 stars

Do not ever use this website it is a complete scam. They do not pay out. If they had negative stars, that’s what they would’ve gotten.They ask for bank accounts they ask for proof of an address they... See more

Rated 1 out of 5 stars

Those people that got paid, are most likely affiliated with Captian Jack. If a company get to many negative reviews they would ask a couple of individuals to PST a few positive reviews. How stupid do... See more

Rated 1 out of 5 stars

Scam site! Don't play there. I tried to withdraw several times but they always need more info. To me it sounds like they need more info to rip you off more. After reading all of these reviews Ill just... See more

Rated 1 out of 5 stars

Fake and bad casino. You ain’t gettting paid. Waste your time and find out especially when you have more than $10k, it’s driving me mad fake fake fake . Scam

Rated 1 out of 5 stars

They are scammers they are liars someone created an account underneath my name and compromised my bank cards and spent $1,399.75 to them and I’m trying to get my money back and they have been ignoring... See more

Rated 1 out of 5 stars

Update to my update to my update: I played all of my winnings which was $500. I gave them my information so many times like an idiot. And when I played, the bonus said... See more

Rated 1 out of 5 stars

They will not pay you. It's a scam period. Expensive leason. Any one interested in bringing a class action lawsuit

Rated 1 out of 5 stars

I can’t believe I didn’t check these reviews before I became involved with them. You will NEVER…EVER…CASH OUT. It’s a great set-up. You trust them because the employees are so friendly; but when you t... See more

Rated 1 out of 5 stars

They don't pay out and they also take from what you have as far as I'm your account too okay as it suits them this is a scam! If they pay out I have yet to see. It says manager approval but still they... See more

Rated 1 out of 5 stars

This is my third day waiting on payment. Seems to me unfortunately that these reviews stem from the truth on their payment process. Riddle me this. When I deposit do they not get my crypto instantly... See more

Rated 1 out of 5 stars

I deposited $85 into my account. And then I one quite a significant amount of money and I cashed out, and they said that I never did. And I complained, and they refunded my $85, but they said it'll ta... See more

Rated 1 out of 5 stars

I hit a jackpot on this casino for 1600 dollars and all I have been getting is the run around and them trying everything they can to not have to pay me. They make u wait for several hours just to spea... See more


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1.7

Bad

TrustScore 1.5 out of 5

112 reviews

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Rated 1 out of 5 stars

They are criminals and conartists

They are criminals and conartists. They literally stole $100 from me! They are trying to say it's because they didn't have enough information, which is a lie. They had all of my banking info in order to send a international wire transfer and now they tried saying they need my bank statements. To them now saying that the money isn't valid anymore and that I won't
be getting my money I requested to withdraw. I asked them to prove to me why they keep adding more things for information they want. Everytime I speak to someone else. They add another 2 things to the list they previously told me. If they really needed that information, they would of asked me from the beginning. Not continuously add other things to the long list of information they want. Alot of the info, is not even needed for a transfer. The RCMP needs to take them down. Close these sites and sue make the companies payback everyone

13 April 2025
Unprompted review
Rated 1 out of 5 stars

They are scammers they are liars…

They are scammers they are liars someone created an account underneath my name and compromised my bank cards and spent $1,399.75 to them and I’m trying to get my money back and they have been ignoring my emails have blocked me from live chat they said they were sending me a payment to my bank won’t respond to what bank or how much the payment is coming back to me they have a worker up there by the name of Brandon Mitchell and he ran my cards multiple times for outrageous amounts like for example one charge was for $928 I have a bunch of screenshots of what he did I’m so pissed right now I want my money back for the transactions I didn’t do and want them pieces of shits to answer my god damn emails

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Cheesy ass website. From 2018-2025 a player who’s won great nothing crazy and full of screenshots on this dirty site

This was about 4 years ago,
Major issues with the required spending on sc to make it back, but in general ( I have all the screenshots still) I’ve one almost 1000 a few times but they always found a way to cut it down insanely, from 800 to 300 or even just a 300 dollar win to 50. Over “promos and codes for spins?” Which hey I get I got a promo spend 20 get 60 w/e but how does a 1000 turn into less than 400??? This was in Indiana and now I’m in Nebraska this website is practically banned here and not recommended so idk. Was going to get back into it but my state says “f” screw that, and we just got sports betting and casinos in general just to help the state progress finally

And I hope this fake scammy ass website sees this and reaches back out. I stopped using them for 5 years after my winnings and being cheated and gone to better.

Chumbacasino
Zula Casino
modo casino

No crazy wins but I haven’t put a penny in and have won over 1000 between the 3 in the last 3 years at minimum.
Don’t waste your time with captain jack. You’ll feel like you won big the. You get paid and it’s always problems. I used captain for two years and sure a lot of digging but I saved everything because I fought them with there on material and policies.

Had to make date more modern but I’ve tried the site off and on it’s still full of shit just don’t. Coming from a multi business manager I’ve had better luck on a dumb gas station slot machine sadly

2 March 2025
Unprompted review
Rated 1 out of 5 stars

Be forewarned.

I won $1000 in Nov 2024. It took close to 2 months until I only received $390 thru crypto. I went to the LCB.org and asked them intervene to help me get the $ I won. Of course they found ways and had "reasons" why I wouldn't be paid out the amount I won. I even thought why not play the free $ for spins they give everyday and I won another $200. Of course they told me since it was played from my original winnings I will not be allowed to cash out those winnings. They are a scam casino. They refuse to payout out what the players owed. Please be warned. DONT PLAY HERE OR PUT MONEY INTO THIS CASINO.

11 November 2024
Unprompted review
Rated 1 out of 5 stars

I'm a fool for not listening to the…

I'm a fool for not listening to the reviews here. Actually won with the free spins I was given, completed the playthrough and kept my withdrawal under the maximum cash out, but of course they found a way to not pay out. They said the reason was because they sent me free spins before so now the free spins I got today were worthless and no funds once soever could be withdrawn. Even did the minimum deposit of $10 using lite coin so now I'm out that too as the minimum withdrawal is $20 and I'm not putting another penny into this scam site.

2 March 2025
Unprompted review
Rated 1 out of 5 stars

I won $1500 on Christmas Day 2024

I won $1500 on Christmas Day 2024. On February fourth, I got an email saying that I would get my payment at 7 to 10 business days and then contacted Captain Jack and they said it was deposited on February 14. I never got it. They keep giving me the runaround… What in the hell is going on. This is ridiculous.

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. cannot withdraw any money. same issues everyone else had. wish I would have read the reviews first

17 February 2025
Unprompted review
Rated 1 out of 5 stars

I’d give them half a star I won 850 and…

I’d give them half a star I won 850 and time came to withdraw verified my account and all yhey told me that got 2 free chips in a row so now I won’t be about to cash out my winnings they tell you one thing then it’s another never depositing there again.

20 January 2025
Unprompted review
Rated 1 out of 5 stars

I recently made a deposit here and…

I recently made a deposit here and started playing and it went well, I won $18,000 playing slots and was stoked. I was stoked until I went to cash out that is. I fallowed their rules and did the playthrough on the bonus money and it said that all the money was available to cash out so I put in to cash out 17 of tge 18 thousand dollars thinking I'd play on the thousand that I left there for a while. After going through the withdrawal stuff I checked out the tournaments that they have and thought what the hell I will try one. I played the tournament and got up to first place at the time I played and then I closed the website and went and did stuff for the rest of the day and then got back on the next morning just to see what it would say and low and behold it said that my account had 0 dollars in it. So after trying to speak to their so called customer service agents I learned that because I entered the 30 dollar tournament I lost all my money and the withdrawal was denied. Sorry I could go on for an hour about all the bs I was put through and the rude people it was frustrating as could be. The moral of my review is to steer very clear of this place because it is a 100% scam. They are nothing but spineless thieves! You've been warned!

24 January 2025
Unprompted review
Rated 1 out of 5 stars

I have been playing enclave casinos for…

I have been playing enclave casinos for a Lil while and I won 32 grand on this run. After 2 days of getting my credentials verified was told I couldn't receive a check, since my last deposit wasn't crypto I couldn't get it through that, and my bank doesn't do international wire transfers direct so that's out. This is the biggest scam I have ever seen DO NOT PLAY HERE!!!!

18 January 2025
Unprompted review
Rated 1 out of 5 stars

Non payers

Non payers. And the people I know that did make small withdrawals from complained of payments being very slow. A month or more. If I were seeking to make a deposit in a casino then there are plenty that will pay within a couple of hours , some 24 hours and some take as long as a week but to take a month or the chance of non payment is unacceptable. I use Bitcoin so my deposits are fast and my withdrawals should never take that long or be denied. There are many good legit casinos out there with 24 hours contacts available. Captain Jack casino is the worst of the worst. Atlantic is a bad one too.

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Crooks!!

had no problems with them depositing and withdrawing until i actually won big. was given a run around but jumped through their hoops, re-verified, etc. and they still denied my withdraw. their support is clueless and their management is just as incompetent. i'd warn anyone against depositing here.

25 November 2024
Unprompted review
Rated 1 out of 5 stars

Absolute shit site/SCAM

Absolute shit site! Complete joke. I won a few hundred and did the verification and they approved my identity credentials and then all of a sudden they closed my account so I wasn’t able to retrieve my winnings and in top of that I had to pay $10 to verify my Litecoin wallet and they said I could withdraw it with my winnings but couldn’t cause they closed my account! Bogus AF!.
🖕🏻🖕🏻🖕🏻🖕🏻
I’d like my money I worked to get and the money I had to put down the verify my account!!
Not Cool! 👎🚫

11 November 2024
Unprompted review
Rated 1 out of 5 stars

If could give them a one star I would

If could give them a one star I would. I been playing through them for about six plus months now. I deposited about $200 total with all the bonuses and all then I won over $1000 first time hit tried to withdrawal it it said verification needed did that and it so was approved and all good but also had to finish playing the bonus amount it was like $300 and during this I hit again another $1000 so now I’m up to almost $3000 now keep trying to withdrawal it and it and it now saying need to verify again sent them over five plus times now and still don’t work my card used to make payment is a card with no name on it and they won’t take that but it was what used to make payment so now here sites all my winnings and I can’t even cash out a small amount of it and it’s bull crap I wouldn’t of put my money into it If knew they would do this crap!!! Worse casino online site ever

25 November 2024
Unprompted review
Rated 1 out of 5 stars

Help with Litecoin please

I have 500.00 in winnings to withdraw. Says I need to go through litecoin. I can't figure it out. Can anyone help me? Captain Jacks website contact information is useless. Says it can't find their email address and chat isn't working.

21 October 2024
Unprompted review
Rated 1 out of 5 stars

Theftby deception is illegal

I won $50 in a supposedly FREE tournament, made the required deposit, and got the confirmation email stating that my winnings were on the way. I went in today to see what was taking so long, and was told that because I was playing in a FREE tournament, the system sees that as multiple free chips in a row and declined my withdraw because I supposedly didn't make a deposit! This site is another theft by deception, false advertising site!!

17 October 2024
Unprompted review

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