Capital Golf Reviews 228

Very pleased with item, a cap for my son’s birthday. However I was annoyed to receive it packaged in a plastic bag with a small amount of bubble wrap. If it had arrived creased I know he would not have worn it.

Fast delivery

Very good service, prompt response and delivery, excellent product

Great service, good value and swift delivery.

I found the assistance from Capital Golf exemplary especially Sam who assisted me and went the extra mile.

All good and my order taken care of and dispatched with the absolute minimum of fuss ! Good guys to deal with .

I discovered capital golf online and appreciated the range of golf merchandise on offer. I placed my order and received it within 3days with dpd. When I checked the price of my purchases elsewhere I also saved money so it was a win win for me, let’s hope I can take this form to the course with me!

Good products but when tried to exchange a top for a smaller size, total silence. No response to various contact attempts. Bought the returns label but it wasn't sent. Now poss stuck with something that doesn't fit. Don't know if too busy or a tactic to prevent returns and exchanges. Either way, poor form.

Update following the response below - no label or response.

Update 29 Aug 20 - return label still not received.

Very quick delivery. Thanks guys

Capital golf have had my returned item for 15 days and refuse to refund me. Ever email I send is met with a generic response that i will be contacted back within 24 hours, but never have i received a reply after 10 attempts. Every time i call i am met with total disregard for my order or my lost money, fobbed off to get me off the phone as quickly as possible and ignored. An utter disgrace.

Today was the final straw, I spoke with Sam (who refused to give me any more details or surname) and was spoken to like a piece of dirt. He spoke down to me and flatly refused to be passed on to any manager or customer service superior even after asking 20 times. He lied about the status of my return and lied about me calling an incorrect number. He couldn't have been any more rude and less helpful if he tried, eventually acting like a cowardly spoilt child, hanging up on me TWICE as he didn't have any response to my questions.

DO NOT BUY ANYTHING FROM CAPITAL GOLF. THEY ARE COWBOYS WHO HAVE NO IDEA HOW TO RUN A BUSINESS OR TREAT CUSTOMERS. IF ANYTHING IS WRONG WITH YOUR ORDER YOU WILL NEVER RECEIVE A REFUND, THEY WILL STEAL YOUR MONEY!!!

AVOID LIKE THE PLAGUE!!!

I still haven't received a refund for the product in my order that was faulty. You've replied to my reviews twice saying this was automatically processed...it hasn't been. You continue to ignore my emails to customer service. PLEASE REFUND MY ORDER!

Super service. Item delivered within 48 hours of ordering, very impressive. Item well packed & as ordered.
Highly recommended

Paid extra for quicker delivery, still waiting for my order to arrive!! Emailed customer service twice now and Ive been completely ignored! Will not be ordering from here ever again! If i could give 0 stars i would!!

Awful experience. I wish I had never bothered. Ordered a Father's Day present, more than a month later it still hasn't arrived and I am just giving up. Customer Service is non-existent. Even when they do get back to you (days and days later) they are more keen to get rid of you than solve your problem. Do yourself a favour and buy from somewhere else!

Sent several emails and used the contact form on the website to arrange an exchange (as no return label included in the parcel) and received no response to any of my messages.

Made a birthday purchase on a Wednesday and paid an extra cost for delivery to arrive up to 3 working days. The following Thursday I was still waiting to find out DPD hadn’t even been given the parcel from Capital golf. After contacting DPD and being given the tracking information and told they hadn’t even received the parcel, I called the shop and they tried to tell me the parcel had been given to DPD and they were lying I awaited more information and the next day I was told It had been lost in France ! Considering I live in the uk and the parcel was dispatched in the uk this was slightly confusing. I called DPD again and they confirmed yet again this wasn’t true. I called the store again to be confronted with a very rude employee the customer service was terrible.
I agreed to wait to see if arrived the next day. And without any contact for the shop I discovered a refund in my account.
I would never order from here again terrible terrible service !!!!

Ordered £45 Golf Cap which hasn't arrived (stated 30th June). No response from online contact form and phone line is dead to online sales. Very poor service.

Nothing received and haven’t responded to email request.

Still not received my order or had any communication back after emailing!! Will not be using again and I want my money back!!! Raging!!

Only place on earth that had the Puma Slices Polo in Medium. Shipping was fast from London to Sacramento in less than 5 days.