Capital Golf Reviews 228

Hands down the worst customer service I have ever received for a sub standard Lindenberg product. From the start of this process back in February, my replacement item just arrived today (8 months later) No one ever took accountability for the poor service, all I ever got was very abrupt responses that I had to chase to get an answer on numerous occasions, great service when you walk into the shop but absolutely terrible theteafter. Back end team need a tutorial in customer service, worth while investing in to avoid this situation going forward.

Excellent service again. Fantastic correspondence, ordered Saturday and arrived Tuesday morning. Cheers.

Very quick and prompt service. Goods arrived quicker than expected in good condition. Good communication throughout.

Really disappointing customer service. I was patronised and urged to buy a club that was different to what I wanted because of no stock in the shop. Little to no effort in listening to what a customer wants and needs, but every effort to push opinions and advice, in ultimately what was a very unpleasant exchange. I would not recommend this shop unfortunately, only because of the poor service.

Worse company to ever use I ordered a top that was very dear for a birthday present 5 weeks ago. The company have been nothing but rude and unhelpful and are full of lies. After chasing them for 5 weeks near on calling every day I decided I call fedex to find out what’s going on. Turns out all the lies I was fed from capital golf saying waiting for fedex they haven’t even opened a case about it. I am still waiting for my money back from them don’t order nothing from them as probably the worse company I have ever dealt with.

I needed a winter golf jacket and Capital golf had the best price on the internet so i decided to order it. I have never used Capital golf before so i was curious and read some reviews, which some scores were poor🤨. I used standard delivery and my jacket arrived on the 3rd working day, i cant fault the jacket or delivery, wont hesitate to use Capital golf again.

Poor communication, ordered golf shoes with express delivery. Never arrived with no explanation, did refund quickly upon request. Won't use again though, don't think they stock everything they claim though.

Complete waste of time, nothing arrived and just got messed around by FedEx and someone from capital golf. Am still waiting for it to be sorted, seem to have to keep emailing them so that they remember... Even if it does turn up I'll refuse the goods and get a refund...
Never shopped here before and won't bother to either.. Hopefully they close down🤣🤣

Very competitive price and prompt delivery, extremely positive experience.

Quality products, very quick delivery.

Amazing service!
From ordering online to shipping in the same day and arrival half way round the world in 3 days!

Excellent fast service

Excellent service, communication and product!!

15 days and still no golf trolley and still no delivery date all I get automated emails and no one answers the phone ,

Still waiting for golf trolley I ordered on 4/9. They took payment on the 7th.
No communication ( I have e mailed twice ) and phone line is a waste of time!

They have had some really bad reviews and I can see why.
I am hoping to receive my goods in the next few days or will have to escalate
the matter to the appropriate authorities.
Awful customer service!

Shocking company to deal with been trying to get a refund for over 2 weeks for a trolley that hasn't been delivered and I can now get elsewhere next day. Rang the shop 3 times was promised a return call that never arrived plus told they would sort for me next day. There are plenty of good golf sites to choose from which I use regularly and never had a problem with any of them ,only capital golf. I strongly advise you not to use this company but to look elsewhere.

I went on the website on Thursday 27/08/20 to get a J.Lindeberg belt and seen they said they could price match the belt if you could see it somewhere else cheaper. Another two website’s had the belt for half the price but just not in my size. So sent a message to there online chat with two screenshots of the belt from other websites , half the price of what they had it for and asked if they could price match. I had no reply so I called the next day and the guy on the phone said they could price match no problem and would sent me a link by 5pm with the new price. I then called on the Tuesday and the person on the phone still wasn’t helpful and came away with some story there was a price matching que and I had already explained the previous week I needed this belt by Thursday 03/09/20 as I was going away a golfing trip. Wednesday morning I get an email and all it said was ‘Cannot price match’. It took them nearly six days to come back with this reply. So at this point I couldn’t wait any longer so ordered the belt and paid full price and selected the £10 next day delivery. It said order by 1pm which I done and I get an email that night saying it wouldn’t be delivered until Friday 04/09/20 at 5pm which was no use as I was away my golfing trip. I then received the item when I returned home and opened up the package and there wasn’t even a piece of paper eg ‘The order Slip’ in the bag it was just thrown in and the belt was scratched and I don’t have any paper work to return the belt. I sent an email to them asking to speak to a manager nearly over a week ago now and have still not had any reply. There customer service skills were disgrace and were no help at all. I won’t be buying anything from them in the future and will be waiting on a manger contacting me.

Started well super quick delivery want to send items back paid for and requested returns label been waiting three days three phone calls no result. Ordered another item still not here called to ask where it is told Sam deals with these issue’s and that he would call to sort... Again no call still waiting. Shame when it all started so efficiently

No problems at all will definitely order from this site again in the future

Fast and efficient delivery, great fit too!