Shocking customer service, they only contacted me after I paused my payment with Klarna, and then they had a go at me for doing it! The goods were obviously old stock as the shoes were marked and s... See more
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Good products but when tried to exchange a top for a smaller size, total silence. No response to various contact attempts. Bought the returns label but it wasn't sent. Now poss stuck with somethin... See more
Company replied
Started well super quick delivery want to send items back paid for and requested returns label been waiting three days three phone calls no result. Ordered another item still not here called to ask wh... See more
Company replied
The worst customer service I've ever experienced. Bought some Nike shoes paying full RRP £150. Same day I noticed they were £120 on their website. Sam from customer service (afternoons only) offered... See more
Company details
Information provided by various external sources
Golf Store and custom fit studio based in London, UK.
Contact info
14 John Princes Street, W1G 0JS, London, United Kingdom
- +442074934414
- support@capitalgolf.com
- capitalgolf.com
1.3
Bad
228 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service will definitely use again
3 July 2020
Unprompted review
Brilliant service
3 July 2020
Unprompted review
Great product delivered on time
2 July 2020
Unprompted review
Fantastic service.
Fantastic service,I ordered Sunday evening,the Parcel was delivered Tuesday morning,well packaged and exactly how described,will 100% be ordering from Capital Golf again👍🏼🏌️♂️.
1 July 2020
Unprompted review
Fast delivery and decent price
1 July 2020
Unprompted review
Quality stock and quality service
I ordered a linderberg golf bag on saturday from Capital Golf and received it today Tuesday. The product was excellent and the service first class. I will certainly be using them again.
30 June 2020
Unprompted review
think twice before using them
quality goods but awful customer services
returned £130 golf top in March (too large) Royal Mail tried to deliver it but the shop was closed and despite numerous calls and emails they refuse to make any effort to get the parcel re-delivered and refuse to refund me.
25 June 2020
Unprompted review
Hassle free purchase
Hassle free purchase
Definitely recommend this site
11 June 2020
Unprompted review
The product came nice and fast
The product came nice and fast, unfortunately my dog got the parcel from the letter box and manage to chew it to bits 😤. So I’m unsure what the quality was like but I’m sure it was great
9 June 2020
Unprompted review
Efficient service & rapid delivery
Couldn’t believe how quickly my order was dispatched. Ordered Thursday afternoon, delivered by DPD Friday morning. So efficient. Many thanks
7 June 2020
Unprompted review
Will be using again
Top marks to Capital Golf for the level of Service I received. I was kept informed at every stage of the distribution and delivery process ordering was easy, package well and the products and price were fantastic also received within a day of ordering. Would and will order from here again
6 June 2020
Unprompted review
Brilliant service
Brilliant service - free delivery arrived the morning following my order!
6 June 2020
Unprompted review
Fast delivery
Fast delivery. Easy to navigate web page. Will always go back.
6 June 2020
Unprompted review
Perfect!
Next day delivery, even in these uncertain times...absolutely perfect!
3 June 2020
Unprompted review
Terrible experience
Terrible experience. Customer service is horrendous. It appears my parcel is with DPD but nobody knows where it is. Never answer the phone or return calls. Will be looking for a refund now, if i can get through......
3 June 2020
Unprompted review
Reply from Capital Golf
You are phoning our Oxford Street store which is closed due to COVID-19. The DPD tracking shows your parcel location. We have contacted DPD to rearrange delivery as you know via our emails.
If you would like more information you can view the tracking page at DPD.com or phone with on 0121 275 0500.
Quick service.
1 June 2020
Unprompted review
Very nice item good price but postage a…
Very nice item good price but postage a bit steep at a £5 for one item
25 May 2020
Unprompted review
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