Campernation Reviews 

85
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's exceptional knowledge and helpfulness, particularly praising their expert advice and courteous assistance. People consistently found the customer service to be outstanding, characterized by quick responses and a personalized, supportive approach. Many also appreciated the efficient delivery service, with items often arriving promptly and as promised. However, some customers also noted issues with customer service, experiencing unresponsiveness, rude interactions, or a lack of updates. There were also instances of significant delivery delays, with items not arriving as promised or taking much longer than initially stated. A few people also reported receiving incorrect or missing parts, leading to further complications.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the excellent and... See more

Delivery service

People report positive experiences with delivery service, with many praising the quick and super-fast... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would have been a 5 star but customer service wasn't great, I asked several times about a fixing kit and no response.

Company replied

Rated 5 out of 5 stars

Phil (the owner) was very knowledgeable about air conditioning units and gave us excellent advice about the size and model that would suit us best. He then matched the price that we had seen for the u... See more

Company replied

Rated 5 out of 5 stars

I ordered my awning on Friday and Phil promised I would get it on Tuesday. It arrived early Tuesday morning as promised.Phil also advised me prior to ordering what size awning would fit my caravan and... See more

Company replied

Rated 5 out of 5 stars

I purchased a Thule awning off campernation with all the associated fixing kit to fit a Carado t447.was working to a short time frame delivery was tight .i have to say i have nothing but praise fo... See more

Company replied


Company details

  1. Camping Store
  2. RV Supply Store

Written by the company

At CamperNation, we're not just retailers—we're fellow adventurers who understand the joy of outdoor living. We specialise in premium products for caravan enthusiasts, motorhome owners, and glamping businesses, carefully selecting only the finest awnings, accessories, glamping structures, saunas, and outdoor essentials that enhance your experience under the open sky. What truly sets us apart is our dedication to personalised service. Finding the perfect awning for your seasonal pitch or the ideal luxury glamping pod for your site requires expertise and attention to detail. That's why we offer one-on-one consultation with product specialists, custom sizing assistance tailored to your specific setup, and friendly, knowledgeable support throughout your purchase journey. Our customers often tell us how refreshing it is to speak with real outdoor enthusiasts who understand both the products and the lifestyle. We partner with reputable brands known for exceptional craftsmanship and durability. Every product we offer delivers genuine value—not just in competitive pricing, but in longevity, performance, and the enjoyment it brings to your outdoor adventures. As an independent British business, CamperNation was built on authentic passion for outdoor living, deep product knowledge, and unwavering trust with our customers. We take pride in helping people discover the perfect balance of freedom and comfort that makes outdoor life so rewarding. Whether you're upgrading your seasonal pitch, expanding your glamping business, or preparing for your next touring adventure, the CamperNation team is here to support your journey every step of the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(85)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service, highly recommended company

Great customer service, communication was excellent, and they were very willing to help with queries. Awning arrived quickly, and subsequent queries were answered promptly.
Very good pricing on their awnings and accessories.
Highly recommended

28 August 2025
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Reply from Campernation

Thanks very much for recommending us - enjoy your new awning!

Rated 5 out of 5 stars

Fabulous service

Fabulous service, extremely responsive. Nothing too much trouble
Love our new awning.

28 August 2025
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Reply from Campernation

Really glad to hear you're enjoying your new awning!

Rated 5 out of 5 stars

They know thier stuff. Campers

Staff spent time on phone to explain which awnings would be best for my motorhome. How yo set the awning up. They also explainef that zI would be missing part of the order as there were non available at the time but once that part was back in stock the would have it sent to me at no cost. Brilliant

28 August 2025
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Reply from Campernation

Thanks for the great feedback. We're really glad we could help - hope you enjoy using your awning!

Rated 5 out of 5 stars

Great Customer service

Very helpful in selecting the right awning. Great communication and delivered very quickly.

28 July 2025
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Reply from Campernation

Thanks for the great review – glad we could help and get it to you quickly!

Rated 5 out of 5 stars

Well being new to camping and worrying…

Well being new to camping and worrying about purchasing my first awning phil helped right from the start gave him details of my van came back with the correct sizes but i also wanting to check this as my van is in spain i had to wait few months to do this after getting back from checking this i recontacted phil to confirm he was right i already done alot of research on awnings and had one imperticular in mind phil found this straight away and even set up for me to collect straight from the warehouse as this was close to me to save any hassel with delivary i cant reccomend phil enough out of a few shops i tried campernation was deffinatley most helpfull anything i need in future will be straight back to this shop thanks again phil for all your help and paitence

22 July 2025
Unprompted review
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Reply from Campernation

Thanks very much for the review – really glad we could help make things easier, especially with the extra steps around checking sizing and collection. Appreciate you coming back to CamperNation, and we're always here if you need anything in future.

Rated 5 out of 5 stars

Super helpful company with prices to match

Great prices, great comms - very quick delivery- and absolutely excellent customer service. Wouldn’t hesitate to use again and would recommend to anyone.

2 July 2025
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Reply from Campernation

Thanks for the great review – really pleased you were happy with the service and pricing!

Rated 5 out of 5 stars

Excellent personal service

I cannot speak highly enough of the customer service we received from Phil. He helped with confirming the size of awning we needed which gave us the confidence to make an online purchase. He always responded quickly to any queries and gave reassurance about the delivery time and quality of the awning. It felt like a very personal service. The awning arrived ahead of schedule which was a bonus. Phil has offered to help also if we have any issues putting the awning up.

15 June 2025
Unprompted review
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Reply from Campernation

Thanks for the lovely feedback - I appreciate you taking the time to share your experience. I’m really glad we were able to find the right awning for you and that everything arrived ahead of schedule. If you do need any help getting it set up, feel free to drop us a message – happy to help however we can.

Rated 5 out of 5 stars

Brilliant customer service and a…

Brilliant customer service and a company to trust.
Extremely fast delivery and support.
I do not know of a company that gives 100 day returns and covers the cost.
I unreservedly recommend Campernation. This is how a business should be run.

20 May 2025
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Reply from Campernation

Thank you so much for the kind words – we really appreciate you taking the time to leave this. We’re a small team, so feedback like this genuinely means a lot. I’m really glad we could help and that everything went smoothly with your order. Thanks again for your support!

Rated 5 out of 5 stars

Excellent customer service

Unfortunately Camper Nation didn’t have the item I was interested in purchasing but I’ve given 5 stars anyway as their customer service in helping me with my query was excellent. Phil was friendly, helpful and professional throughout. I would have no hesitation in recommending or buying from this company in the future.

26 May 2025
Unprompted review
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Reply from Campernation

Thank you very much for your review! Glad we managed to help you in the end, and thanks again for your patience.

Rated 5 out of 5 stars

New Awning - Australia Delivery

Fantastic service. I purchased a Walker awning for an Adria Action caravan and had it shipped to Australia. I contacted Phil via an email request to ask if he would ship to Australia. He replied very quickly and provided a quote and a pay link, without the VAT, as I would be paying import duties (taxes) on arrival in Australia. Shipping took about 14 days and Phil contacted me as soon as my order had arrived at customs in Australia and provided the details for contacting customs to pay the import duties. The courier company also contacted me soon after for the customs duties. After payment it was delivered in a couple of days. Very happy with his communication through the whole process. There's no Australian distributor for these awnings, so I highly recommend Phil and his business.

16 May 2025
Unprompted review
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Reply from Campernation

Thanks very much for the kind words Aaron - we're really pleased to hear the awning arrived safely and that the delivery process to Australia went smoothly. It was a pleasure helping you with this, and I’m glad we could get it sorted despite the distance!

Rated 5 out of 5 stars

Outstanding customer service from Phil

Outstanding customer service from Phil. Knowledgeable, helpful and quick to reply. My new awning arrived the day after I placed my order. Would highly recommend Phil and campernation.co.uk

20 May 2025
Unprompted review
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Reply from Campernation

Thanks very much for taking the time to leave a review. I’m really glad to hear your awning arrived quickly and that you were happy with the service.

Rated 5 out of 5 stars

Great service, Happy customer.

Placed the order online on a Monday evening. Called the following day to request if they could expedite the shipping of the goods I ordered. Had all the items I purchased by Wednesday. All here in under 48hrs. Competitive prices, great communication, unbelievable service, all contributing to fantastic customer experience. Extremely happy and will not hesitate using Campernation again.

21 May 2025
Unprompted review
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Reply from Campernation

Thanks for the great review - I’m really glad we could get everything to you on time and that you were happy with the service. Hope your first outing with the new gear went well!

Rated 5 out of 5 stars

New caravan awning purchase

I recently purchased a new caravan awning from Campernation, and they have been an absolute pleasure to deal with throughout. The awning was a new product, making it was on pre-order. Phil kept me updated on delivery dates throughout, and it was dispatched as soon as they received it, meaning I had it sooner than expected and in time for our first trip away over the Bank Holiday. I've contacted Phil a couple of times with queries and he has always replied promptly, and he has always been extremely helpful. I would have no problem recommending Campernation to anyone I know.

21 April 2025
Unprompted review
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Reply from Campernation

Thanks very much for the review. I’m really glad the awning arrived in time for your trip and that you’ve been happy with the service. Don’t hesitate to reach out if you need anything in future!

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