Campernation Reviews 

84
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpful advice, providing excellent support and quick replies to queries. The delivery service is frequently commended for its speed and efficiency, often arriving sooner than anticipated. Overall, people find the company easy to deal with, offering quality products and a smooth purchasing process. However, some customers also noted issues with customer service, mentioning unresponsiveness, rudeness, or a lack of knowledge from staff. A few other people also felt that delivery was problematic, experiencing significant delays, missing parts, or receiving incorrect items.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising their helpfulness, efficiency, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the quick and super-fast delivery... See more

Product

People report positive experiences with products, with many customers expressing satisfaction with their... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would have been a 5 star but customer service wasn't great, I asked several times about a fixing kit and no response.

Company replied

Rated 5 out of 5 stars

I purchased a Thule awning off campernation with all the associated fixing kit to fit a Carado t447.was working to a short time frame delivery was tight .i have to say i have nothing but praise fo... See more

Company replied

Rated 5 out of 5 stars

Regular contact after initial request for quote. Had a reminder which I was happy with and they matched a cheaper price from someone else. When matched price increased, Phil held original one for ord... See more

Rated 5 out of 5 stars

Excellent advice and guidance from Phil on awnings before purchase. No pressure selling just genuine advice and support. Great price when purchased and fast delivery also offer of guidance by phone... See more

Company replied


Company details

  1. Camping Store
  2. RV Supply Store

Written by the company

At CamperNation, we're not just retailers—we're fellow adventurers who understand the joy of outdoor living. We specialise in premium products for caravan enthusiasts, motorhome owners, and glamping businesses, carefully selecting only the finest awnings, accessories, glamping structures, saunas, and outdoor essentials that enhance your experience under the open sky. What truly sets us apart is our dedication to personalised service. Finding the perfect awning for your seasonal pitch or the ideal luxury glamping pod for your site requires expertise and attention to detail. That's why we offer one-on-one consultation with product specialists, custom sizing assistance tailored to your specific setup, and friendly, knowledgeable support throughout your purchase journey. Our customers often tell us how refreshing it is to speak with real outdoor enthusiasts who understand both the products and the lifestyle. We partner with reputable brands known for exceptional craftsmanship and durability. Every product we offer delivers genuine value—not just in competitive pricing, but in longevity, performance, and the enjoyment it brings to your outdoor adventures. As an independent British business, CamperNation was built on authentic passion for outdoor living, deep product knowledge, and unwavering trust with our customers. We take pride in helping people discover the perfect balance of freedom and comfort that makes outdoor life so rewarding. Whether you're upgrading your seasonal pitch, expanding your glamping business, or preparing for your next touring adventure, the CamperNation team is here to support your journey every step of the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

84 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

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4.4

All reviews

(84)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a find.

In a time where customer service is often overlooked, the dedication, enthusiasm and efficiency by the whole team was a breath a fresh air. Let's not forget cheerful too.
It is clear that you value quality and customer satisfaction. I have no problem to highly recommend you to others.
Oh..... aftersales service is excellent.

9 April 2026
Unprompted review
Campernation logo

Reply from Campernation

Thank you for your review, really happy we could help - wishing you many happy trips ahead.

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. A special mention to Phil McEleny who advised us on the purchase of our new airconditioning unit for our motorhome. Phil is very knowledgable and a source of good information. Thank you.

1 May 2026
Unprompted review
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Reply from Campernation

Thanks very much for your review, glad we could help and hope you stay cool and comfortable this summer!

Rated 1 out of 5 stars

Order placed and then no contact

Order placed and then no contact, it said 2-5 days and a week later still nothing. Eventually after phoning several times I got it a week later, but not even from them. I'm not sure if they have stock or just shop around once an order is placed.
Even then it was still missing parts!

8 May 2026
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Reply from Campernation

Hi Dave, thank you for taking the time to leave a review.

I'm sorry to hear your experience did not meet expectations and would like to address the points you have raised.

On delivery, your order was placed on 21st April and delivered on 29th April. Our team called you on 22nd April, the day after your order was placed, and spoke to you again on 27th April to keep you updated.

Due to the size of the awning you ordered, we also upgraded to a specialist freight courier at no extra charge to ensure it arrived safely. This service runs once per week which accounted for the slight delay beyond our usual 2-5 working day timeframe.

Regarding the missing parts from the light kit - the aluminium T-profiles are a separate accessory and do not come included as standard. When we made you aware of this, you requested a refund for the light strip which we promptly issued and waived the need to return the item, letting you keep it free of charge.

We hope we have the opportunity to assist you again in the future, and if so, that you are more satisfied with the service.

Best wishes,
Phil
CamperNation Owner

Rated 1 out of 5 stars

1/3rd of the staff are helpful.

Phil was very helpful but when subsequently calling I spoke to a man with little knowledge and then a woman who was quite frankly rude. Neither of them arranged the requested return phone call.

23 April 2026
Unprompted review
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Reply from Campernation

Thanks for your feedback, I appreciate you taking the time to share it.

I’m glad your initial experience was helpful, but it’s clearly not the level of consistency we expect across the team, particularly around follow-up.

If a return call was promised, that should have happened, and I understand the frustration when it doesn’t.

If you’re open to it, please contact me directly and I’ll make sure this is picked up properly and handled as it should have been from the start.

Phil

Rated 5 out of 5 stars

Would recommend this company

Phil was very helpful. I provided our caravan details and he sent links to a variety of awnings with information & prices for each one and the size required. We wereable to pre order with a small deposit and the arrange delivery months later when the season started. Not pushy at all, just very helpful, competitive pricing & excellent support with answers to assembly questions after delivery

13 April 2026
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Reply from Campernation

Thanks for taking the time to share this, much appreciated.

Glad the process worked well for you, especially being able to plan ahead and get everything ready for the season.

If anything comes up as you keep using it, please feel free to get in touch.

Phil

Rated 5 out of 5 stars

My first time buying caravan equipment.

As a caravan first timer I found Campernation Very helpful throughout my purchase, quick delivery service, competitive pricing and very knowledgeable.

15 April 2026
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Reply from Campernation

Thanks for taking the time to share this, much appreciated.

Glad it felt straightforward, especially for your first setup, that’s exactly how it should be.

If you need anything as you get more use out of it, please feel free to get in touch.

Phil

Rated 5 out of 5 stars

Lovely people to talk to and help

Lovely people to talk to and help

15 April 2026
Campernation logo

Reply from Campernation

Thanks for your kind words, really appreciated.

Glad you found the team helpful.

If you need anything going forward, please feel free to get in touch.

Phil

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service
I rang twice to check stock nobody replied
Ranng 3 times about times about the order eventually got an email saying the awning was out of stock replied to email asking for a call back again no reply. Eventually got the awning.
Definitely won't be back and won't recommend to anyone

1 April 2026
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Reply from Campernation

Hi Chris,

I’m sorry to read this — I can see why it was frustrating, especially with you trying to get everything in place for Easter.

I’ve looked into it and we should have come back to you quicker after your calls. That’s on us.

We did try calling the number provided, but it was coming up as not in service, which made it difficult to reach you directly. That said, we should have followed up more clearly over email rather than relying on a call back.

I appreciate you checked stock before ordering and expected a clear answer.

I’m glad the awning arrived, but the experience beforehand should have been better.

If you’d like to share any further feedback directly, please feel free to contact us at info@campernation.co.uk

Best wishes,
Phil

Rated 5 out of 5 stars

Great Service

Competitive price.. quick delivery. Ordered on Monday, delivered the following day.. to N.I. All of the other “big” online camping gear retailers I checked either wouldn’t deliver OR they wanted to apply a ridiculous charge for delivery to a BT postcode. One as high as £13.. for a wee small box!! (awning roof liner.) They can GTF, Still UK folks.! 😊 Highly recommend Campernation. Thanks guys.

8 April 2026
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Reply from Campernation

Hi,
Thank you for your review, it’s much appreciated.
Pleased to hear the order arrived quickly and without any surprise charges!

Rated 5 out of 5 stars

The lady I dealt with Maxine was…

The lady I dealt with Maxine was absolutely brilliant

7 April 2026
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Reply from Campernation

Hi Cheryl,

Thank you for your review - much appreciated.

We agree, Maxine is great! Glad you were happy with the service.

Rated 5 out of 5 stars

Brilliant awning and service…

Phil was great advising at what would fit our vehicle , i had so many questions as I needed to be sure of what my needs were and he was just so helpful. Got the awning and annex up and fitted perfectly and so snug to vehicle . The delivery was only 2 days which was amazing

27 March 2026
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Reply from Campernation

Hi,

Thank you for your review.

Really glad to hear everything fitted well and you’re happy with it.

Hope you have some great trips with it this season.

Rated 5 out of 5 stars

Good price

Good price, good fitting and friendly customer sevice.

6 April 2026
Campernation logo

Reply from Campernation

Hi James,

Thanks for your review, much appreciated.

Glad you were happy with everything.

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Sensible pricing and you responded quickly to me queries

27 March 2026
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Reply from Campernation

Hi Stephen,

Thanks for your review, much appreciated.

Glad you found the site easy to use and that we could help with your queries.

Rated 5 out of 5 stars

I recently bought a Dometic NRX 90V…

I recently bought a Dometic NRX 90V Compressor Fridge, after a discrepancy in the delivery date this was swiftly sorted by Maxine, (thank you) the fridge was a replacement for a faulty dometic 3 way, the size was a near perfect fit a minor bit of trim adjustment, the fridge performed excellently on 12v, it has lots of space,the freezer was great for ice creams and making all important ice for the drinks, I have no issues giving the fridge and Maxine 5/5 top job.

1 April 2026
Unprompted review
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Reply from Campernation

Appreciate you taking the time to write this Mark.
Glad everything got sorted quickly and the new fridge has worked out well - hopefully just in time for the warmer weather.

Rated 5 out of 5 stars

What a fantastic company

What a fantastic company, customer service second to non, fast replies to email queries and very fast delivery, Phil who i dealt with could not have been more helpful, just a great company to deal with, easy 5 Stars from me.

31 March 2026
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Reply from Campernation

Thanks very much for the review Mick. Glad to hear the whole process felt easy and hope you enjoy your new awning!

Rated 5 out of 5 stars

Very helpful and very efficient

Very helpful and very efficient. Nothing was too club trouble. Plus it was the cheapest around x

27 March 2026
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Reply from Campernation

Thanks for taking the time to leave this.

Glad we could keep things straightforward and get you a good deal!

Rated 5 out of 5 stars

Don't hesitate they know their stuff !!!…

Fantastic Company,quick replies to queries and super fast delivery,(i had a few problems of my own making )and they helped so much above and beyond, honestly 5 stars is not a high enough rating. Hassle free purchase and super customer service
Thanks again

27 March 2026
Campernation logo

Reply from Campernation

Thanks for the kind words, really appreciate it.
Glad we could help get things sorted, especially with the bits along the way. Hope you get plenty of use out of it!

Rated 5 out of 5 stars

Stop searching and buy from Campernation

I recently purchased a Camptech Atlantis DL from CamperNation and I couldn’t be happier with both the product and the service.

From the very beginning, Phil was incredibly helpful, offering honest advice and guidance weeks before I even made the purchase. His knowledge and willingness to help really stood out, and his response times were always impressively quick.

Once I placed the order, delivery was exceptionally fast — arriving within just 2 days, which was a great bonus.

There was a very minor issue on arrival, with one plastic foot slightly damaged. However, this was handled brilliantly. Phil responded immediately, sent out replacement parts straight away, and even included an extra goodwill gesture, which was a really nice touch.

Overall, the customer service has been outstanding from start to finish. CamperNation is a fantastic company that clearly values its customers. I wouldn’t hesitate to recommend them to anyone.

Absolutely first-class experience.

9 March 2026
Unprompted review
Campernation logo

Reply from Campernation

Thanks for taking the time to share this Stewart, really appreciate it.

Glad everything came together well in the end and we could get the issue sorted quickly. Hope you get plenty of use out of the Atlantis this season.

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