Would have been a 5 star but customer service wasn't great, I asked several times about a fixing kit and no response.
Company replied
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At CamperNation, we're not just retailers—we're fellow adventurers who understand the joy of outdoor living. We specialise in premium products for caravan enthusiasts, motorhome owners, and glamping businesses, carefully selecting only the finest awnings, accessories, glamping structures, saunas, and outdoor essentials that enhance your experience under the open sky. What truly sets us apart is our dedication to personalised service. Finding the perfect awning for your seasonal pitch or the ideal luxury glamping pod for your site requires expertise and attention to detail. That's why we offer one-on-one consultation with product specialists, custom sizing assistance tailored to your specific setup, and friendly, knowledgeable support throughout your purchase journey. Our customers often tell us how refreshing it is to speak with real outdoor enthusiasts who understand both the products and the lifestyle. We partner with reputable brands known for exceptional craftsmanship and durability. Every product we offer delivers genuine value—not just in competitive pricing, but in longevity, performance, and the enjoyment it brings to your outdoor adventures. As an independent British business, CamperNation was built on authentic passion for outdoor living, deep product knowledge, and unwavering trust with our customers. We take pride in helping people discover the perfect balance of freedom and comfort that makes outdoor life so rewarding. Whether you're upgrading your seasonal pitch, expanding your glamping business, or preparing for your next touring adventure, the CamperNation team is here to support your journey every step of the way.
United Kingdom
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So much help from my first contact with Phil regarding awning & size required .
Nothing seemed too much trouble .
Great customer service .

Reply from Campernation
In a time where customer service is often overlooked, the dedication, enthusiasm and efficiency by the whole team was a breath a fresh air. Let's not forget cheerful too.
It is clear that you value quality and customer satisfaction. I have no problem to highly recommend you to others.
Oh..... aftersales service is excellent.

Reply from Campernation
Excellent company to deal with. A special mention to Phil McEleny who advised us on the purchase of our new airconditioning unit for our motorhome. Phil is very knowledgable and a source of good information. Thank you.

Reply from Campernation
Order placed and then no contact, it said 2-5 days and a week later still nothing. Eventually after phoning several times I got it a week later, but not even from them. I'm not sure if they have stock or just shop around once an order is placed.
Even then it was still missing parts!

Reply from Campernation
Phil was very helpful but when subsequently calling I spoke to a man with little knowledge and then a woman who was quite frankly rude. Neither of them arranged the requested return phone call.

Reply from Campernation
Phil was very helpful. I provided our caravan details and he sent links to a variety of awnings with information & prices for each one and the size required. We wereable to pre order with a small deposit and the arrange delivery months later when the season started. Not pushy at all, just very helpful, competitive pricing & excellent support with answers to assembly questions after delivery

Reply from Campernation
As a caravan first timer I found Campernation Very helpful throughout my purchase, quick delivery service, competitive pricing and very knowledgeable.

Reply from Campernation

Reply from Campernation
Very poor customer service
I rang twice to check stock nobody replied
Ranng 3 times about times about the order eventually got an email saying the awning was out of stock replied to email asking for a call back again no reply. Eventually got the awning.
Definitely won't be back and won't recommend to anyone

Reply from Campernation
Competitive price.. quick delivery. Ordered on Monday, delivered the following day.. to N.I. All of the other “big” online camping gear retailers I checked either wouldn’t deliver OR they wanted to apply a ridiculous charge for delivery to a BT postcode. One as high as £13.. for a wee small box!! (awning roof liner.) They can GTF, Still UK folks.! 😊 Highly recommend Campernation. Thanks guys.

Reply from Campernation

Reply from Campernation
Phil was great advising at what would fit our vehicle , i had so many questions as I needed to be sure of what my needs were and he was just so helpful. Got the awning and annex up and fitted perfectly and so snug to vehicle . The delivery was only 2 days which was amazing

Reply from Campernation

Reply from Campernation
Easy to use website. Sensible pricing and you responded quickly to me queries

Reply from Campernation
I recently bought a Dometic NRX 90V Compressor Fridge, after a discrepancy in the delivery date this was swiftly sorted by Maxine, (thank you) the fridge was a replacement for a faulty dometic 3 way, the size was a near perfect fit a minor bit of trim adjustment, the fridge performed excellently on 12v, it has lots of space,the freezer was great for ice creams and making all important ice for the drinks, I have no issues giving the fridge and Maxine 5/5 top job.

Reply from Campernation
What a fantastic company, customer service second to non, fast replies to email queries and very fast delivery, Phil who i dealt with could not have been more helpful, just a great company to deal with, easy 5 Stars from me.

Reply from Campernation
Very helpful and very efficient. Nothing was too club trouble. Plus it was the cheapest around x

Reply from Campernation
Fantastic Company,quick replies to queries and super fast delivery,(i had a few problems of my own making )and they helped so much above and beyond, honestly 5 stars is not a high enough rating. Hassle free purchase and super customer service
Thanks again

Reply from Campernation
I recently purchased a Camptech Atlantis DL from CamperNation and I couldn’t be happier with both the product and the service.
From the very beginning, Phil was incredibly helpful, offering honest advice and guidance weeks before I even made the purchase. His knowledge and willingness to help really stood out, and his response times were always impressively quick.
Once I placed the order, delivery was exceptionally fast — arriving within just 2 days, which was a great bonus.
There was a very minor issue on arrival, with one plastic foot slightly damaged. However, this was handled brilliantly. Phil responded immediately, sent out replacement parts straight away, and even included an extra goodwill gesture, which was a really nice touch.
Overall, the customer service has been outstanding from start to finish. CamperNation is a fantastic company that clearly values its customers. I wouldn’t hesitate to recommend them to anyone.
Absolutely first-class experience.

Reply from Campernation
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