CaminoWays.com Reviews 

784
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the trip itineraries are exceptionally well organized and stress free. Travelers enthusiastically praise the seamless luggage transfers, helpful guides, and comfortable, clean accommodations throughout the route. Some reviewers were not happy with specific accommodations located far away from the main trail or town centers. A few other people also felt that certain properties lacked adequate cleanliness, while others encountered issues with poor food standards or unhelpful staff. Additionally, a small group of consumers reported occasional problems regarding mismanaged luggage logistics or unexpected itinerary changes.

What people talk about most

Service

Consumers find service to be positive, highlighting smooth logistics and reliable luggage transfers that made... See more

Location

Customers consistently note ambiguous experiences with location, as opinions on where they stayed vary widely... See more

User experience

Users describe positive interactions with user experience, highlighting how reliable planning and seamless... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members and tour guides as... See more

Quality

People report positive experiences with quality, highlighting that the accommodation was generally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We chose to have Camino Ways book our accommodations and to transfer our luggage. So glad we did! Excellent accommodations- although some outside of town, was well worth it! - and our luggage was alwa... See more

Company replied

Rated 5 out of 5 stars

All well organised no issues. One thing to note - walk was harder than anticipated and just as well we were fit before starting! 27k sometimes on very hilly terrain in temperatures reaching 30C and... See more

Company replied

Rated 5 out of 5 stars

My partner and I are not good at planning things together. Add in the last minute nature of our trip (1 month before departure), and the realization that we would be booking >10 different hotels in >... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Camino Ways. The hotels they booked us in were all good. The last hotel in Baiona was fabulous. It was a mystery. We left our luggage each day and it arrived at our nex... See more

Company replied


Company details

  1. #9 of 11 best companies in Tour Operator
  2. #11 of 14 best companies in Travel Agency

Written by the company

At caminoWays.com, we all share a common passion: The Camino de Santiago. As one of the most loved tour operators for the Camino, we have been helping pilgrims discover the joy of the Camino de Santiago for more than 15 years. When booking with us, there is no intermediary. We have great connections and relationships with local businesses along the Camino, and we book local hotels, taxis and guides for you directly. This is the belief on which CaminoWays has been built, and this personal touch gives our clients a high degree of satisfaction.

Your Camino, in safe hands

Written by the company

Walk the Camino with confidence
For over 15 years, we’ve helped pilgrims enjoy the Camino with carefully selected accommodation, luggage transfers and support throughout their journey.

Support throughout your Camino

We’re here when you need us

We’re here when you need us
From the moment you book until you finish your journey, our team is here to support you. If something unexpected happens along the way, you can contact our 24/7 emergency support team for help.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

784 reviews

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Replied to 94% of negative reviews

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4.5

All reviews

(784)

354 reviews in the last 12 months

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Rated 4 out of 5 stars

My review

For the most part, the service was great. The only thing is that I don’t think you should advertise five star and four star accommodations when your places don’t qualify. Also, it would have been nice to stay in the city. I understand we had a larger group, but it would’ve been better to stay closer to the city.

31 August 2026
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Reply from CaminoWays.com

Thank you for taking the time to share your feedback Liz. We’re pleased to hear that, for the most part, you were happy with the service.

We’re sorry that some of the accommodation and locations did not meet your expectations. We understand that staying closer to the city centre can make a big difference, especially when travelling as a group.

Regarding the accommodation ratings, we appreciate your comments. The star classifications we provide are based on the official or local classification available for each property, although we understand that the standard and experience can vary between hotels and locations. We’ll certainly take your feedback into consideration when reviewing how we present these options to our guests.

Thank you again for your feedback. It’s very helpful to us as we continue to improve our service and the experience we offer our guests.

Best wishes,
The CaminoWays Team

Rated 3 out of 5 stars

Dissapointing experience

All my correspondence with 'Camino Ways' was good before I set out on my trail. However, I was very dissapointed , although I was a solo traveller, that all of the chosen accommodation for me had no english speaking fellow travellers to converse with during breakfast ,dinner or other social evening gatherings. I had mentioned that I was hopeful to meet other people and that it was an important part of my whole camino experience.
Google translate had to be used to specify dinner times , transfer arrangements etc in many guesthouses. I was also the only person eating at one guesthouse and had nobody to converse with , which I found very lonely and dissapointing.

29 August 2026
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Reply from CaminoWays.com

Dear Mary,

Thank you for taking the time to share your feedback. We’re sorry to hear that your Camino experience was disappointing, particularly as meeting and connecting with other English-speaking travellers was an important part of the experience you were hoping for.

We understand how difficult it must have been to find yourself alone at some of the accommodations, especially when travelling solo. Unfortunately, as the Camino is made up of many small, independent guesthouses and rural accommodations, we cannot guarantee that other English-speaking pilgrims will be staying at the same properties or travelling at the same time.

We’re also sorry to hear that communication was difficult at some of the accommodations. We understand how frustrating this can be when you are trying to arrange dinner times or transfers.

Your feedback is very valuable to us and we will take it into consideration when advising solo travellers who are specifically looking for a more social Camino experience.

We’re glad to hear that your communication with our team before your trip was positive and we’re sorry that the experience on the Camino itself did not live up to your expectations.

Rated 5 out of 5 stars

An Unforgettable Camino de Santiago…

An Unforgettable Camino de Santiago Experience! ⭐⭐⭐⭐⭐

I had an amazing experience with Camino Ways! Everything was perfectly organized, from the hotel accommodations to the luggage transfers, making my Camino de Santiago journey smooth and stress-free.

As someone who follows a gluten-free diet, I was especially impressed that I was able to enjoy gluten-free breakfast and dinner at every hotel throughout my journey. This made such a difference and allowed me to focus on enjoying the Camino without worrying about my meals.

The accommodations were wonderful, and the entire experience exceeded my expectations. Walking the Camino de Santiago was truly unforgettable, and Camino Ways helped make this journey even more special.

I highly recommend Camino Ways to anyone planning to walk the Camino de Santiago. Thank you for such a wonderful experience!

14 September 2026
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Reply from CaminoWays.com

Dear Ana,

Thank you so much for your wonderful review! ⭐ We’re delighted to hear that you had such a memorable Camino experience and that everything, from the accommodation to the luggage transfers, helped make your journey smooth and stress-free.

We’re especially pleased that we were able to accommodate your gluten-free dietary requirements throughout your Camino. We know how important it is to have peace of mind when it comes to meals, so it’s fantastic to hear that this allowed you to fully enjoy the experience.

Thank you again for choosing CaminoWays and for recommending us to other pilgrims. It was a pleasure to be part of your Camino, and we hope to welcome you back for another adventure in the future!

Rated 4 out of 5 stars

Very organized

Very organized. 2 hotels I would not recommend to stay because the food and lodging was not good. The rest of arrangement was excellent. The response was quick during the walk.

9 May 2026
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Reply from CaminoWays.com

Thank you for taking the time to share your feedback. We’re glad to hear that you found the trip very well organised and that our team was quick to respond whenever you needed assistance during your Camino.

We’re sorry to hear that two of the accommodations did not meet your expectations, particularly regarding the food and lodging. We take this type of feedback seriously and will share your comments with our accommodation team so they can review these properties.

We’re pleased that, overall, the arrangements worked well for you and we really appreciate you highlighting both the positive aspects and the areas where we can improve.

Rated 1 out of 5 stars

Our travel partners’ luggage was stolen…

Our travel partners’ luggage was stolen from one of the hotels. We reported it to the local police and forwarded a copy to CaminoWay.Com. Unfortunately, we were disappointed to learn that CaminoWay.Com never reached out to us with a call to inquire if we needed any assistance. We found their response unprofessional and lacking in communication. We would not recommend.

2 September 2026
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Reply from CaminoWays.com

Dear Miguel,

We're truly sorry your luggage was stolen. Having that happen in the middle of a Camino, far from home, is a horrible thing, and we're sorry it happened on a trip you booked with us.

We've been in touch with the hotel throughout, and they confirmed the case is with their insurance. We've now written to them again to ask for a timeline and we'll come back to you directly as soon as we have an answer.

We're sorry the support you had from us didn't feel like enough while it was happening. We've gone through the case with our team and we're changing how we follow up when something like this occurs, so nobody is left waiting for news.

Our team is reachable any time at info@caminoways.com.

Rated 5 out of 5 stars

I would book again!

From the very beginning, during research, registration, and payment portions of booking this trip, your staff was beyond helpful. They were kind and understanding. I had even tried calling one morning and did not leave a message. Someone saw that I called and called me back! I'm not sure how large of a company Camino Ways is, but when you are across the world making travel arrangements, it really brings a sense of comfort to work with a company that makes this process so personal. During the walk, I never worried about the safety of my luggage or whether it would make it to my next hotel. The hotels that were booked for our group had friendly & helpful staff, breakfasts were good, rooms were comfortable, locations were safe and easy to get to. I would book with Camino Ways again!

26 August 2026
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Reply from CaminoWays.com

Hi Jen,

Thank you for this, it really made our day!

The bit about the missed call got passed around the office this morning. Nobody's told to ring people back, they just notice and do it, so it's lovely to see it turn up in a review.

And we're really glad the rest of it just worked. Bags where they should be, good breakfasts, somewhere comfortable to collapse at the end of the day.

Come back and see us whenever you're ready for the next one!

Rated 5 out of 5 stars

Excellent service!

Great organizing, never had to worry about anything. It all went really well, no glitch, no hiccup. I am very grateful to the team for everything!

6 September 2026
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Reply from CaminoWays.com

Thank you, this is lovely to read!

Nothing to worry about and nothing going wrong is exactly what we're aiming for, so we'll take it. The team will be really pleased.

Hope to see you on another Camino before long!

Rated 5 out of 5 stars

We felt well prepared for our trip

We felt well prepared for our trip. The hotels were all nice, and the luggage transfers were a success.

10 September 2026
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Reply from CaminoWays.com

Hi Tina,

Thank you for this.

Feeling prepared before you set off makes such a difference, so we're glad the information we sent did its job. And that the hotels and the bags behaved themselves too.

Thanks for walking with us. Come back whenever the next one calls!

Rated 4 out of 5 stars

Organisation was very good

Organisation was very good

11 September 2026
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Reply from CaminoWays.com

Hi Thomas,

Thank you, that's good to hear. Getting the organisation right is most of what we do, so we're glad it showed.

Come back and see us whenever the next Camino calls!

Rated 5 out of 5 stars

Caminoways was Amazing!!

Caminoways was Amazing!!! The logistics were spot on without fail and the communications was excellent. I have already recommended them to several friends!

11 September 2026
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Reply from CaminoWays.com

Hi Kathryn,

Thank you, this made us grin.

Logistics and communication are the unglamorous half of what we do and also the half that decides whether a trip feels easy or stressful. Lovely to know it landed.

And thank you for passing our name on!

Rated 5 out of 5 stars

Thank you 🙏

So grateful for two amazing Caminos! (France 2023 and coastal Portugal 2026) Everything… outside of walking… was perfectly taken care of! The hotel and staff were so understanding of us coming in after a long day! knowing you have a wonderful place to stay that night is reassuring (also kept us focus on our daily goal to stay on time!) the luggage transfer was amazing! I recommend to anyone wanting to take this journey!

10 September 2026
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Reply from CaminoWays.com

Hi Shannon,

Two Caminos with us, thank you!

The bit about arriving after a long day is so true. Knowing there's a proper bed and someone friendly waiting at the end of it changes how the whole day feels, and it's why we're fussy about the places we work with.

France and coastal Portugal is a lovely pair to have under your belt. There's plenty more Camino out there whenever you fancy a third.

Buen Camino!

Rated 5 out of 5 stars

KYCaminoPilgrim

Helpful communiques; timely and safe passage of luggage; great selection of lodging venues, all made for a seamless experience on the Camino!

29 August 2026
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Reply from CaminoWays.com

Thanks a lot!

Communication, luggage and good places to sleep. Get those three right and the Camino takes care of the rest, which is exactly how we like it to work.

Thanks for walking with us. Come back whenever the next one calls!

Rated 4 out of 5 stars

Best Foot Forward

The booking process with Camino Ways was a straightforward process. The quality and comfort of the accommodation was excellent from the first night's stay to the last. The luggage transfers were smooth and well-organised. There was a lovely mix of rural and town accommodation locations.
However, on one occasion the customer service at our accommodation was less than first class. In Hotel Rural Latorrien de Ane the food hygiene was questionable, hair was found in the cooked food and there was no concession given when this was pointed out. At this location, too, there was inadequate provision for an early breakfast and early transport to commence the next stage of the Camino. Indeed, a member of our party experienced rudeness.
Overall, a great travelling experience on these first stages of the Camino Francés.

27 August 2026
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Reply from CaminoWays.com

Dear John,

Thank you for taking the time to share such detailed feedback on your first stages of the Camino Francés. We're delighted the booking process, the accommodation and the luggage transfers all lived up to expectations and that you enjoyed the mix of rural and town stays.

We're very sorry to hear about your experience at one of the hotels along the way. We have shared your comments with the property and will be following up with them directly.

Thank you again for walking with us and we hope to welcome you back for the next stages!

Rated 5 out of 5 stars

We chose to have Camino Ways book our…

We chose to have Camino Ways book our accommodations and to transfer our luggage. So glad we did! Excellent accommodations- although some outside of town, was well worth it! - and our luggage was always at the hotel when we arrived. No worries about rushing each day to find a place to stay. Great communication, as well. Would highly recommend.

8 September 2026
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Reply from CaminoWays.com

Hi Jennifer, thank you for your lovely review! We're so glad our accommodation choices were worth the short trip out of town and that your luggage was always waiting for you. Buen Camino!

Rated 5 out of 5 stars

Exceptional Service and Memorable Experience

CaminoWays was upfront about the walking distances between destinations, which helped us plan and set realistic expectations. Every hotel and stop they arranged was absolutely stunning—I truly fell in love with each one. Their attention to detail made the entire trip seamless, and I would not hesitate to book with them again. The included luggage transfer service was a lifesaver, especially since we were traveling with a 2-year-old.

1 September 2026
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Reply from CaminoWays.com

Hi Laura, thank you for your wonderful review! We love hearing that luggage transfers made the Camino easier with a 2-year-old in tow and that you fell for every hotel along the way. Buen Camino!

Rated 5 out of 5 stars

Everything went perfectly

Everything went perfectly. Thank you for a wonderful adventure!

8 September 2026
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Reply from CaminoWays.com

Thank you so much! We're thrilled everything went perfectly and that your Camino was a wonderful adventure. Buen Camino!

Rated 5 out of 5 stars

Great communication and arrangement

My itinerary was a little trick and complicated but CaminoWays got all arrangement correctly and fast. I had quote from another popular Camino trip planning company that was known to be cheaper but CaminoWays ended up being cheaper. In addition, there was one night on Camino Norte that the other company couldn't find me a place to stay due to the full sun eclipse, but CaminoWays booked me one without any problem. I highly recommend CaminoWays especially for the first timer.

31 August 2026
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Reply from CaminoWays.com

Thank you so much for your wonderful review! We’re delighted to hear that we were able to organise your itinerary smoothly, especially with all the extra details involved.

We’re also really pleased that we could find accommodation for you on the Camino Norte during such a busy time and that we managed to offer you a great value for your trip too!

It was a pleasure helping you plan your Camino and we hope you had a fantastic experience. Thank you for recommending CaminoWays to other first-time pilgrims!

Rated 5 out of 5 stars

Camino Ways and specifically Pablo did…

Camino Ways and specifically Pablo did an excellent job securing superior level accommodations for our group of six women. It was so nice that breakfast and dinner were included with our accommodations. The food was good and fresh. We also had our bags transferred and that was a seamless process. I was very happy with Camino Ways and I would use this company again. Pablo responded to questions in a timely manner so service was good via email.

25 August 2026
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Reply from CaminoWays.com

Thank you so much for taking the time to write this! We've passed your words on to Pablo and they made his day.

Organising accommodation for a group of six takes a bit of juggling, so we're really pleased it all came together the way you hoped & that the meals and the luggage transfers ran smoothly from start to finish. That behind the scenes work is exactly where we try to make the difference, so it means a lot to hear it noticed.

If you ever fancy another Camino, whether a different route or a familiar one, we'd be delighted to help you plan it. Just get in touch and we'll pick up where we left off!

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