Cameron Homes Reviews 

69
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for their exceptional helpfulness, knowledge, and professionalism, praising individuals for their supportive approach and clear communication throughout the process. Customer service and aftercare teams are consistently highlighted for excellent responsiveness, promptly addressing queries and providing updates. Many people are also impressed with the high build quality, excellent specifications, and good quality fixtures in their new homes. However, some customers noted dissatisfaction with aftercare, experiencing delays in resolving snagging issues and feeling promises were not consistently followed through. Reviewers reported problems like sub-standard kitchen installations, incorrectly installed appliances leading to flooding, and properties completed with minimal effort.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the exceptional helpfulness and... See more

Service

Consumers find service to be ambiguous, with many reviewers reporting positive experiences, highlighting... See more

Customer service

Customers had positive experiences with customer service, highlighting the excellent support and aftercare... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers highly recommending the builder for... See more

Location

People report ambiguous experiences with location, with some customers expressing satisfaction with areas... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update after contacting Cameron again as asked. Cameron despite the fact they have not even visited to see the problem are suggesting cleaning products( i dont use any strong products) may have cau... See more

Company replied

Rated 5 out of 5 stars

We’re local to Brailsford and are looking to move into the village. As we’ve never owned a new-build home before, we’ve been considering our many options within the area. Cameron Homes has by far exce... See more

Company replied

Rated 5 out of 5 stars

After a disappointing time dealing with Cameron homes regarding our kitchen Shannon Wallace - customer service manager became involved and we are so pleased she did. She had a clear plan that has been... See more

Company replied

Rated 5 out of 5 stars

Customer service with Cameron homes has been fantastic! Not had any real major issues which says a lot about them as a new build provider - our snagger even said what good quality house is. Any minor... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company

About Cameron Homes

Written by the company

At Cameron Homes, we’ve been passionate about building high-quality and beautifully designed homes for over 30 years.

With thoughtful design and expert craftsmanship at the forefront of what we do, our vision has always remained clear: to build homes that are carefully chosen, planned, and built for the people who live there, today, and for years to come.

Combining high standards of build quality with a personal, customer-first approach, we're proud to be recognised as a 5-star housebuilder.


Contact info

4.2

Great

TrustScore 4 out of 5

69 reviews

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Replied to 100% of negative reviews

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4.2

All reviews

(69)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Cameron Homes Lawnswood

Bought a new build 16months and have never looked back.
Kiran the sales manager is a pleasure to work with - from putting the initial reservation fee down she kept up good communication and supported me through the new build process. I was able to choose all of my interior and watch my house being built. Rob the site manager and Mack gave a great handover and managed the snagging with efficiency.
The customer support team have been very helpful and responsive when needed.
The quality of the homes is outstanding with attention to detail compared to other new homes I have purchased from bigger house builders.
I would highly recommend Cameron Homes.

12 July 2024
Unprompted review
Cameron Homes logo

Reply from Cameron Homes

Hi Amanda, thank you for your kind words and taking the time to leave us a review. We love it when customers are able to see their homes being built and experience the excitement of personalising their new home. We will pass your feedback onto Rob, Kiran and the rest of the team.

Rated 5 out of 5 stars

Cameron homes are Premium Builder!

We Absolutely Love our Cameron Home! We have The Hatton, which is just perfect! This is our first home together, so finding the perfect builder and making a big decision, we certainly went with the BEST company! The quality of build, the finishing touches, the high standards are just outstanding. We can’t fault them. Minor snags which are to be expected, but these were resolved within days. The customer service and after care is above & beyond. We felt supported and informed during the entire journey of our purchase and even to this day the communications from Cameron Home keeps on flowing. Thank you for creating our beautiful home!

11 July 2024
Unprompted review
Cameron Homes logo

Reply from Cameron Homes

Hi George, thank you for taking the time to leave us a review. We are so pleased to hear how happy you are with your new home and the service you received from the team.

Rated 5 out of 5 stars

Cameron Homes Lawnswood

I Purchased my house at the Lawnswood Development located in Tatenhill back in December 2022. Site manager was super helpful and throughout my time I have only had 1 minor issue which Cameron sorted out straight away. Would recommend.

10 July 2024
Unprompted review
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Reply from Cameron Homes

Hi Alex, thank you for taking the time to leave us a review and share your positive experience with us.

Rated 5 out of 5 stars

5* service and a 5* home

Recently purchased a new home from Cameron Homes and we couldn't be happier. From our initial enquiry with Jesse (and several meetings thereafter), to viewing the property with himself and the site manager Matt, the service received has been second to none. We were running on a tight timescale of when we wanted to be into our new property due to several other major life events happening around the same time period and Cameron did everything in their power to make it possible for us. Our new house is absolutely beautiful, snags have been few and far between and minor to say the least, our experience since moving in is that nothing is too much trouble, the guys on site have continued to help us in any way they can. Very pleased and would highly recommend the company.

28 June 2024
Unprompted review
Cameron Homes logo

Reply from Cameron Homes

Thank you so much for taking the time to leave us a review and for sharing your experience with us. We are so pleased to hear how much you love your home. We will ensure to share your comments with Matt, Jesse and the rest of the team.

Rated 5 out of 5 stars

Happy customer of more than five years now!

I bought a Cameron house just over five years ago, and have been living there ever since. The quality of the home was great on entry, though there were some snags that needed to be addressed before I moved in (minor things like attention to cleaning and scuff marks on walls) - the site manager was more than happy to have a look around the house with me when I got my keys, and made sure that all of the noted items were dealt with before I actually moved in. I've never had a reason to contact customer service since, and have been more than happy in my home, I would definitely buy from Cameron Homes again!

8 July 2024
Unprompted review
Cameron Homes logo

Reply from Cameron Homes

Hi Trev, thank you for taking the time to leave us a review and share your positive experience with us.

Rated 1 out of 5 stars

Prospective homebuyers BEWARE

Prospective homebuyers need to be aware of the myriad issues I've faced with Cameron Homes, painting a vivid picture of the challenges you might encounter.

The saga began with a gaping hole in the fence, conveniently blamed on the neighboring property. It took three months of persistence to get Cameron Homes to acknowledge their mistake and address the issue. This initial lack of accountability set the tone for the rest of my experience.

The inconsistency in skirting board thickness throughout the entire house is not just a cosmetic flaw; it reflects a fundamental lack of attention to detail in their construction. It's disheartening to move into a new build property only to discover such basic errors.

The kitchen, a central hub of any home, was shockingly glued together, revealing a lack of craftsmanship and professionalism. Replacing it became a costly necessity, as the original construction was nothing short of a disaster.

Latex removal was left incomplete in one of the rooms, requiring additional intervention before the underlay for the floor could be properly laid. This oversight on their part caused unnecessary delays and disruptions to the moving-in process.

Even basic features like the bath overflow were mishandled, showcasing a lack of precision and care in their work. The water level, just 40mm from the floor, rendered the bath experience far from what one would expect in a newly constructed home.

Half-painted doors may seem like a minor issue, but they underscore a lack of commitment to quality. It's a visible reminder that once the property is handed over, the company's attention to detail dwindles.

The most alarming revelation came with a major leak from the upstairs bathroom. Their plumbers, admitting fault over a year later, cited incomplete installations. Despite early reporting of the issue, Cameron Homes is now conveniently avoiding responsibility, leaving me to bear the financial burden of fixing their mistakes.

This leak has caused severe structural damage to walls and ceilings, and the company's refusal to rectify the situation is both frustrating and unjust. Homebuyers should approach Cameron Homes with caution, armed with the knowledge that the company might not stand behind their work when issues arise. If you're contemplating a purchase with them, feel free to reach out for detailed photos and a firsthand account of the challenges I've faced.

29 December 2022
Unprompted review

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