Caenstone Mortgage Advisors Reviews 

141
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Tom went above and beyond to help us with two mortgages. He gave honest and helpful advice and took time to explain our options. Tom and the team were easily contactable and went to great lengths to c... See more

Rated 5 out of 5 stars

I'd had a bad experience with another mortgage brokers and a friend recommended I speak with Kyle at Caenstone. I'm so glad I did. From our first meeting Kyle took me through the options avai... See more

Company replied

Rated 5 out of 5 stars

Had superb service from Tom Knee who arranged our mortgage. Tom could not have been more helpful, was excellent at communicating and keeping us up to date as things progressed and gave us such clear o... See more

Company replied

Rated 5 out of 5 stars

I don’t often write reviews but this was one I had to write. Tom Knee at Caenstone has been absolutely fantastic throughout our move, giving great mortgage advice, with outrageously fast turnarounds.... See more

Company replied

Company details

  1. Mortgage Broker

Information provided by various external sources

Trusted advisors offering a personalised service from first time buyers to portfolio landlords.


Contact info

4.9

Excellent

TrustScore 5 out of 5

141 reviews

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4.9

All reviews

(141)

1 review in the last 12 months

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Rated 5 out of 5 stars

Tom was knowledgeable and very…

Tom was knowledgeable and very responsive. We felt that we could trust him throughout the process. Would certainly recommend.

23 December 2020
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Reply from Caenstone Mortgage Advisors

Victoria, thanks for the 5* review.

Rated 5 out of 5 stars

Tom was excellent from start to finish!

Tom was excellent from start to finish. Calm and clear from the beginning and was able to guide us through the process with no issues at all.

Thanks!

22 December 2020
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Reply from Caenstone Mortgage Advisors

Ryan, Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Professionally managed from start to…

Professionally managed from start to finish by the team. Difficult bank, Covid times, sketchy vendors, all proved to be easily managed by these experienced brokers.

17 December 2020
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Reply from Caenstone Mortgage Advisors

John, Thanks for the review!

Rated 5 out of 5 stars

Thanks from my new home!!!!!

Excellent work from Kyle! He has been really efficient, proactive and communicative. Kyle is a top broker and would definitely use again.

14 December 2020
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Reply from Caenstone Mortgage Advisors

Ehab, Thanks for the 5* review!

Rated 5 out of 5 stars

Great service

Tom Knee from Caenstone went the extra mile for us. He sorted out a difficult remortgage and was always prompt in responding to questions.

14 December 2020
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Reply from Caenstone Mortgage Advisors

James, Thanks for the review!

Rated 5 out of 5 stars

Thank you Tom!

I can't recommend Tom Knee and Caenstone highly enough. Tom made a very stressful sale process much clearer and went above and beyond to help ensure that the mortage was successful. Tom gave incredibly helpful advice and was always available to answer questions. Thank you!

5 December 2020
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Reply from Caenstone Mortgage Advisors

Thanks for leaving a 5* review!

Rated 5 out of 5 stars

Excellent experience throughout

The entire process from start to finish was absolutely fantastic. Buying a new house and navigating the mortgage market is incredibly dauting for the uninitiated, it often felt overwhelming. From the beginning of our engagement Tom took an incredibly personal approach which I felt was lacking elsewhere. We'd actually engaged for several months before we actually found the property we wanted to buy and throughout the whole process, the feasibility and options were always presented to us. When we finally found our house Tom explained the entire process, what it meant to us and was always available to answer any questions we had or clarify things throughout. Buying a house can be a very stressful experience but working with Tom and Caenstone reduced the stress and we felt we had someone on our side and someone we could trust throughout!

25 November 2020
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Reply from Caenstone Mortgage Advisors

Thanks for taking the time to leave such an amazing review!

Rated 5 out of 5 stars

I have Kyle as my mortgage advisor for…

I have Kyle as my mortgage advisor for over one year and he’s very responsive, patient , professional and clear. He normally will follow up an email to explain the details again for the record so that I can refer to later. He helped me chase bank, agent, and solicitor regarding mortgage related issue. I have recommended him to my friends and colleague.

24 November 2020
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Reply from Caenstone Mortgage Advisors

Thanks for the 5* review and happy that we could help!

Rated 5 out of 5 stars

Excellent from start to finish!!

Kyle and his team were fantastic from start to finish. Efficient and effective throughout. Can’t fault the experience, would highly recommend as they ease a LOT of the stress when buying a property.

9 November 2020
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Reply from Caenstone Mortgage Advisors

Kerry, Thanks for the 5* review and happy we could help with your first purchase!

Rated 5 out of 5 stars

Tom Knee

I would highly recommend Tom Knee - a great mortgage advisor with heaps of experience (and patience!).

9 November 2020
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Reply from Caenstone Mortgage Advisors

Jesse, Thanks for the review!

Rated 5 out of 5 stars

Straight forward, 5 stars service!

We are very pleased with the service we received with Caenstone.Our mortgage advisor Kyle was very genuine, super-friendly and his knowledge & experience were of great assistance to us! He guided us through the process and was available for support and advice at any time. We highly recommend Kyle to anyone who’s in search of a great mortgage broker!

1 November 2020
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Reply from Caenstone Mortgage Advisors

Aleksandar, Thanks for taking the time to leave a 5* review!

Rated 5 out of 5 stars

Superb service

Throughout the purchase of my home Kyle was fantastic from start to finish. He went above and beyond to secure us the best product possible and took the time to answer any questions - no matter what time of day. Everything was explained clearly, without bias and I never had to chase for updates or to move things along. He really helped to take the stress out of getting a mortgage.

Can’t recommend Caenstone highly enough and wouldn’t hesitate to use them again.

28 October 2020
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Reply from Caenstone Mortgage Advisors

Alex, thank for taking the time to leave such a great review!

Rated 5 out of 5 stars

Mortgage Broker

Great mortgage broker. Will find time to really listen to actual goals and offer the best advice accordingly. Always there to answer any questions.

26 October 2020
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Reply from Caenstone Mortgage Advisors

Thanks for the 5* Review!

Rated 5 out of 5 stars

My partner and I have been using Tom's…

My partner and I have been using Tom's services for several mortgage applications and we couldn't ask for a better mortgage adviser. Tom is very knowledgeable and manages to get the best deals. Also, Tom is always available for a phone call to answer questions or to give advice and is very pleasant to deal with. We will definitely work with Tom and Caenstone again in the future!

21 October 2020
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Reply from Caenstone Mortgage Advisors

Thanks for the 5* review!

Rated 5 out of 5 stars

First rate service

I have used Caenstone Mortgage Advisors on two occasions and each time found them a pleasure to deal with. My mortgage is up for renewal in 2021 and I will be using Caenstone through the renewal process. Top work.

19 October 2020
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Reply from Caenstone Mortgage Advisors

Thanks for the 5* review!

Rated 5 out of 5 stars

Exceptional service from Tom

Had superb service from Tom Knee who arranged our mortgage. Tom could not have been more helpful, was excellent at communicating and keeping us up to date as things progressed and gave us such clear options. He was a joy to work with from start to finish and we would not hesitate to recommend him to our family and friends or use his services again if required. Thanks Tom for helping us buy our dream home.

19 October 2020
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Reply from Caenstone Mortgage Advisors

Thanks for taking the time to leave us a review.

We truly appreciate it and are glad you had a great experience with us.

Rated 5 out of 5 stars

Martyn's a fantastic operator

Martyn's a fantastic operator - I've now used him for 4 mortgages. Proactive, efficient and provides valuable advice rather than simply transacting. Would definitely recommend.

15 October 2020
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Reply from Caenstone Mortgage Advisors

Thanks for the review!

Rated 5 out of 5 stars

Caenstone mortgage - very positive experience

My experience with Caenstone Mortgage advisors was very positive. Our advisor, Martyn, successfully helped to re-mortgage the property at much lower rate than I had before, he patiently provided on-going advice on the potential mortgage options during this uncertain period (which took time as banks were changing LTV requirements and rates), took time to explain all the possibilities for my scenario and to calculate final financial impact for each option. Always available to chat over the phone and discuss the questions. Obviously his knowledge and expertise was at the level as well. Thanks Martyn!

14 October 2020
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Reply from Caenstone Mortgage Advisors

Anna, Thanks for the 5* review!

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